Forfaits vacances – Oxford

The room was clean and well appointed. I was happy with the accomodations...once I got in. I was emailed the day before I checked in with a pin number that was supposed to work for the main door and my room. Cool. It was pouring out when I arrived. I hauled my luggage and bags up a flight of stairs on the exterior of the building outside and got into the building ,only to find that it didn't work for my door. There's no management office in sight. There's no telephone number to call my reservation. Only an email address. I sent an email asking someone to contact me right away, and nobody ever did. Thankfully, as it would turn out there is a cafe on the first floor of the building. I asked a person there if they knew how to get a hold of management and it turned out that one of the staff members was able to help me. But nobody ever answered my email. The cafe closed shortly after she helped me. If I had gotten there any later, I would have wound up sleeping in my car. The woman that helped me get into my room was very nice. The people that manage the room and sent me the pin and didn't answer my email, we'e not.

Hotel parfait pour un court séjour et bien situé proche des commerces

Personnel bilingue, service courtois. J’aurais aimé que le resto de l’hôtel ouvre de plus bonne heure que 10h, mais ce n’est pas bien grave, il y a pleins de restos tout près.

Personnel à l'accueil super sympathique !