Lyell-Otis Vacation Packages

I liked the water and cookies each night

Some of the Staff coulb be more friendly and professional. It took to long to provide rooms. When we arrived the cleaning staff was almost blocking the hallway , making it very hard to moved thru with luggage. Also, the air conditioner should be fully control by guests, it looks like it only worked in auto mode. When we arrived at the end of the day..the room was warm. In our large group..some rooms were dirty, including smelly carpets and dirty linens and some mini refrigerators had feezers some didn't and some of the furniture were wear off.In our opinion ...for what they charge, rooms need to be remodel. Also Some other guest were permited to smoke right at the entrance, which it was very inconvenient for the ones that don't smoke or suffer from alergies. For our 3 nights staying, the location of the hotel for our group was perfect..since it was only 5 minutes away from our destination. A complementary breakfast wolub be awesome too! Is a nice hotel that only needs TLC.

Location Walls too thin. Very noisy

Great hotel. Only downside is the housekeeping needs a best practice in personal hygiene

The people were nice. Overall, it was not as clean as it should have been. The breakfast fruits were terrific, but the pancakes was not. The fitness center was nice.