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"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"Central in town and amazing staff"

"You will have a hard time finding somewhere better to stay than Grand Central Hyatt. You are literally sleeping above Grand Central terminal and next door to the Chrysler building. "

"Great location and clean rooms. Friendly staff."

"Wonderful friendly and helpful staff. Wine hour provided lively entertainment in the lobby and fantastic restaurants right in the hotel."

"Loved my stay. The room was clean and spacious."

"Good value for money and location. Room was small but big enough"

"Accesible to Universal Studuios. We have the connecting rooms. Staffs are friendly. "

"Enjoyed being so close to Times Square and broadway shows."