"Overall, the hotel was pleasant. With nice decor. The spa was a nice touch. It was a plus that we could park nearby - in a nearby supermarket carpark, so long as we could get a space. Location was good.
In another light, I did find the staff rather cold and not particularly helpful. Our check in was very transactional, not really giving us much information just the basics. I had go back to reception and ask a number of times about things as we weren’t told on check in.
The staff in the dining areas didn’t seem very attentive or happy to be working there. They wouldn’t stop their own conversations when I was waiting to ask a question or be seen. One staff member said out loud in a sarcastic manner when asked by another member of staff how their shift is going: “Greeeaaaat, I love my customers” and rolled her eyes. She said this in front of a queue of people waiting to go in the dining area.
The spa was a nice touch but the jacuzzi wasn’t working so we didn’t get much use other than an overcrowded hot bath. The sauna was ok. A big gripe were guests would ‘reserve’ the only few chairs and loungers in there so there was no where to sit. No one around or any sign to police this.
The rooms were ok, very basic and plain. TV only had terrestrial tv so we could watch the news and what ever was on film4 if there was anything decent on. The free coffee and tea was basic and not plentiful. I didn’t think the room was 4-star standard.
Would I say again- probably not, sadly."
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