"Disappointed! After reading all the positive comments, we booked this resort for our family vacation. Huge mistake! The buffet food is not only gross but barely any options whether you go for breakfast, lunch or dinner. Very FEW THINGS! Nothing available for kids. NOTHING!
Prepare for the first 2 days to eat at the buffet since they won't accept you anywhere else without a reservation. The Caribbean restaurant is delicious & staff are nice there!
Most of the staff look like they don't want to be there and aren't polite or even smiling. There are some amazing staff though. Lobby staff- miserable! They split our party and gave 1 room on the first floor, street access , with balcony doors that didn't lock/ secure. They refused to move the guests for 2 days, on day 3 they sent the locksmith. The cleaning ladies were nice.
This resort has so much potential but definitely need to train staff and management on how to run it.
Entertainment was weak. Barely any music playing during the day. BARELY any engagement, didn't care to try to get people to participate.
The crowd- OLD, mostly over 60. It feels like an elderly retreat center!
Alcohol- I don't even know what they give us. No top shelf!
Only 3 bars (beach bar/sports bar during the day.... at night you have 1 bar by the theater/ lobby & sport's bar) prepare to wait a while for drinks. Usually 1 bartender... if you're lucky, maybe 2.
The beach is very pretty, clean, lots of beach chairs and towels.Royalton- YOU GOTTA DO BETTER"
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