Waterloo Central Railway Tours and Activities

The bathroom The view

A beautiful hotel! The entire staff was kind, skilled, and professional. Jonah greeted us when we arrived and made my son and I feel welcome and special. Both the rooftop and lobby bars were perfect. The rooms are cozy, clean, and modern. I love this place and will definitely stay there when I go back to Toronto. If you’re even considering this hotel just book it. You won’t be disappointed!

Very poor communication - dirty laundry was left in the washer. Dirty dishes left. The unit wasn’t cleaned properly; Upon leaving, a large Russian man who was apparently the cleaner came into the room without our knowledge. Had not knocked or announced his entry, just unlocked the door and walked right in. I was standing there undressed, terrified. He STILL didn’t make me aware of who he was: this was well before the checkout time. So he shouldn’t have been there at all: this was an extreme safety concern and a massive privacy violation. I made the rental company aware, three emails sent and they have ignored me and avoided further contact with a proper solution. Not even offering an apology. This is a warning moving forward- I wouldn’t book with these people again. They don’t take care of their clientele or guests.