Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

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Indoor pool
Indoor pool
Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Overview of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

Explore the area

  • Popular LocationLaser Quest12 min drive
  • Popular LocationWest Montrose Covered Bridge16 min drive
  • Popular LocationAirborne Trampoline17 min drive
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)20 min drive

Choose dates to view prices

About this area

Township of Woolwich

Located in Township of Woolwich, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel is in the city center and near a train station. Brubacher House Museum and Waterloo Central Railway Station are local landmarks, and the area's natural beauty can be seen at Laurel Creek Conservation Area and RIM Park. Conestogo River Horseback Adventures and Earth Sciences Museum are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and sledding.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 2 min walk
  • St. Jacobs Outlets - 4 min walk
  • Laser Quest - 12 min drive
  • West Montrose Covered Bridge - 16 min drive
  • Airborne Trampoline - 17 min drive

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 20 min drive

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Suburban hotel with free breakfast and fitness center
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a meeting room are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages spoken

English, French, German, Hindi, Indonesian, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space (1200 square feet)
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 567 out of 983 reviews
5 - Excellent 58%
Rating 4 - Good. 318 out of 983 reviews
4 - Good 32%
Rating 3 - Okay. 56 out of 983 reviews
3 - Okay 6%
Rating 2 - Poor. 19 out of 983 reviews
2 - Poor 2%
Rating 1 - Terrible. 23 out of 983 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was knowledgeable and very helpful
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with partner
1bath towel 1 hand towel 2 face cloths All for 2 people Lamp on night stand not working Could not put light on or plug in devices
Stayed 1 night in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
The staff is pleasant. There were towels when we got to the room and I heard other guests asking for towels at front desk too. I noticed only male cleaners and I think females may be more meticulous like ensuring towels are placed in bathroom. Breakfast sucked. Powdered eggs that tasted horrible. There were some Muslims who couldn’t find anything to eat because everything had bacon or sausages .Definitely needs improvement. Property is however clean and quite new.
Stayed 2 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2022

4/5 Good

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was not as booked. Not enough towels for two people. No hand towels. No evening meal available. Price charged is to high for the amenities received or offered
Stayed 1 night in Jun 2022