HB Guest Home 5

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1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Overview of HB Guest Home 5

HB Guest Home 5

3.0 star property

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Kitchen
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
200 Holbeach Crescent, Waterloo, ON, N2J 4Y4

Explore the area

  • Popular LocationConestoga Mall19 min walk
  • Popular LocationWilfrid Laurier University3 min drive
  • Popular LocationCity of Waterloo Museum4 min drive
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)17 min drive

Choose dates to view prices

About this area


HB Guest Home 5 is located in Waterloo. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore RIM Park and Waterloo Park. Perimeter Institute for Theoretical Physics and Earth Sciences Museum are also worth visiting.

What's nearby

  • Conestoga Mall - 19 min walk
  • Wilfrid Laurier University - 3 min drive
  • City of Waterloo Museum - 4 min drive
  • Clay and Glass - 7 min drive
  • Perimeter Institute for Theoretical Physics - 9 min drive

Getting around

  • Kitchener Station - 11 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 68 min drive


  • Dearborn Restaurant - 4 min walk
  • Shiri's Kitchen - 8 min walk
  • East Side Mario's - 8 min walk
  • Harvey's - 9 min walk
  • Wildcraft Bar and Grill - 9 min walk

About this property

HB Guest Home 5

3-star guesthouse near University of Waterloo
A fitness center, a 24-hour business center, and a conference center are available at this smoke-free guesthouse. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a refrigerator in a common area, and conference space are onsite. Housekeeping is available once per stay.
HB Guest Home 5 offers 5 air-conditioned accommodations with washers/dryers and complimentary bottled water. These individually decorated and furnished accommodations include desks. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can make use of the shared/communal kitchen. Bathrooms include showers with hydromassage showerheads, and hair dryers.

This Waterloo guesthouse provides complimentary wireless Internet access. Televisions come with Netflix. Additionally, rooms include rice cookers and fans. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the guesthouse include a fitness center.


Chinese (Mandarin), English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Roundtrip airport shuttle (surcharge) from 8 AM - 11 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM: CAD 10 per person

Things to do

  • Access to nearby health club
  • Fitness center

Family friendly

  • Laundry facilities
  • Washer/dryer


  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • Concierge services
  • Free grocery shopping service
  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference center (300 square feet of space)
  • Meeting rooms


  • Garden


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only


  • Fireplace in lobby
  • Shared microwave
  • Shared refrigerator
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Down comforter
  • Egyptian cotton sheets
  • Fan
  • Heating
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed


  • Hair dryer
  • Hydromassage showerhead
  • Shower


  • Netflix

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Oven
  • Rice cooker
  • Shared kitchen access
  • Stovetop


  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Mobile key entry
  • Washer and dryer

Similar properties

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Check-in from 4 PM - 11 PM
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
Minimum check-in age - 19


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 4 PM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: CAD 200.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: CAD 10 per person (approximately)
  • Airport shuttle fee: CAD 50 per person (one-way)
  • Airport shuttle fee per child: CAD 50 (one-way), (from 11 to 17 years old)
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-in fee: CAD 20 for check-in between 11:30 PM and 12:30 AM
  • Late check-out fee: CAD 20 (subject to availability)
  • A kitchen/kitchenette is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

HB Guest Home 5 Guesthouse Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Waterloo
HB Guest Home 5 Waterloo
HB Guest Home 5 Guesthouse
HB Guest Home 5 Guesthouse Waterloo

Frequently asked questions

Is HB Guest Home 5 pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at HB Guest Home 5?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at HB Guest Home 5 on Aug 18, 2022 start from CA $129.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at HB Guest Home 5?

Self parking and extended parking are free at this property.

What time is check-in at HB Guest Home 5?

Check-in is from 4 PM - 11 PM. Early check-in is available for a fee of CAD 20 (subject to availability). Late check-in is available from 11:30 PM– 12:30 AM for a fee of CAD 20.

What time is check-out at HB Guest Home 5?

Check-out is at 11 AM. Late check-out is available for CAD 20 (subject to availability).

Does HB Guest Home 5 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8 AM–11 PM on request. A fee of CAD 50 per person applies.

Where is HB Guest Home 5 located?

Situated in Waterloo, this guesthouse is 1 mi (1.6 km) from Conestoga Mall and 1.8 mi (2.9 km) from University of Waterloo. City of Waterloo Museum and Wilfrid Laurier University are also within 1 mi (2 km).

Can I cancel my reservation for free at HB Guest Home 5 and receive a full refund?

Yes, HB Guest Home 5 offers free cancellation on select room rates, because flexibility matters! Please refer to HB Guest Home 5 cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

Rating 5 - Excellent. 0 out of 8 reviews
5 - Excellent 0%
Rating 4 - Good. 1 out of 8 reviews
4 - Good 13%
Rating 3 - Okay. 1 out of 8 reviews
3 - Okay 13%
Rating 2 - Poor. 2 out of 8 reviews
2 - Poor 25%
Rating 1 - Terrible. 4 out of 8 reviews
1 - Terrible 50%




Staff & service




Property conditions & facilities

1/5 Terrible

Travelled with family, Business traveller
Disliked: Staff & service
The owner is rude and did not open the door even though we paid for the stay and arrived before the time limit for checking out
Stayed 2 nights in Jan 2022

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not as advertised. No internet, no TV, shared washroom down the hall. Simply a bare cell of a room
Stayed 1 night in Nov 2021

1/5 Terrible

Stayed 1 night in Sep 2019

1/5 Terrible

Stayed 1 night in Jun 2019

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
As the customer, you need to be aware this is a private residential property, in which the proprietor is renting out rooms in two separate houses. It is not a commercial property and has no business front. I arrived at the address to discover this, finding the property in darkness. After four rings of the doorbell, another guest was kind enough to respond. I had attempted to call ahead but the proprietor had not answered her phone, and voice messaging told me the voicemail message box was full -- not good. After the other guest contacted the proprietor using text messaging, the experience began to improve. The proprietor directed me to a second property, where she presented me with a room that was extremely nice and very clean. The room had an ensuite bathroom and shower, and everything else was great. I think the proprietor is quite honest and eager to provide excellent accommodation. However, she needs to keep her phone manned, keep lights on outside the residences she rents, and make sure customer have the right expectation. Were it not for the other helpful guest, I would have been on my way to something less puzzling than what I experienced. I suggest calling ahead and being ready to occupy a nice room in a residence, or find more conventional accommodation.
Stayed 1 night in Apr 2019

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The front desk of this guest home was supposed to be open from 4pm to 11pm. It was not. Before my arrival I texted the guest home. I got a text back about 2 hours later. At that time I was already at the door of the home. Nobody was there to open the door even though I got there before 11pm. After waiting two hours outside the guest home I decided to go for something to eat. When I was at the restaurant the front desk person texted me back. She said that in five minutes she was going to open the door for me. I cancelled my order at the restaurant and rushed to the guest home. She did not arrive in five minutes, she actually arrived the next day! Can you believe it? About half hour later another guest arrived; she already have done her check in process so she had already a key of the front door. I asked this guest to allow me to get in. She did it. After this ordeal I could not sleep well. In addition, I never got a key of the house, so every time I needed to go out I had to ask another guest to agree to open the door to let me get in. Have you ever stayed in a hotel without getting a key of the room? That is just bad. Besides that, I got the basement room where all the sounds related to the activity of the main floor are heard. No good. I was waked up very early in the morning.
Stayed 1 night in Sep 2018