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Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Photo gallery for Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Crowne Plaza Kitchener-Waterloo, an IHG Hotel

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available
Map
105 King St E, Kitchener, ON, N2G2K8

Guests rated this location 7.9/10 - Good

Explore the area

  • Popular LocationTheMuseum3 min walk
  • Popular LocationKitchener City Hall6 min walk
  • Popular LocationKitchener-Waterloo Art Gallery9 min walk
  • AirportKitchener, ON (YKF-Region of Waterloo Intl.)19 min drive

Room options

About this area

Kitchener

Located in Kitchener, Crowne Plaza Kitchener-Waterloo, an IHG Hotel is in the city center and near the airport. Kitchener-Waterloo Art Gallery and Centre In The Square are cultural highlights, and travelers looking to shop may want to visit Conestoga Mall and St. Jacobs Outlets. Check out an event or a game at Kitchener Memorial Auditorium Complex, and consider making time for Bingemans, a top attraction not to be missed. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snowmobiling.
Visit our Kitchener travel guideOpens in a new window
Map

What's nearby

  • TheMuseum - 3 min walk
  • Historic St. Paul's Lutheran Church - 4 min walk
  • Kitchener City Hall - 6 min walk
  • St. Mary's Church - 8 min walk
  • Kitchener-Waterloo Art Gallery - 9 min walk

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 62 min drive

Restaurants

  • Crabby Joe's - 1 min walk
  • Northern Thai - 4 min walk
  • Variedad Latina Restaurant - 2 min walk
  • Pupuseria Latinos - 4 min walk
  • The Yeti Cafe - 4 min walk

About this property

Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5-star hotel in the business district
Located close to Kitchener-Waterloo Art Gallery and Centre In The Square, Crowne Plaza Kitchener-Waterloo, an IHG Hotel provides dry cleaning/laundry services, a fireplace in the lobby, and a bar. The onsite American cuisine restaurant, Aqua Lounge Restaurant, features brunch. Free in-room WiFi and a business center are available to all guests.
You'll also find perks like:
  • An indoor pool
  • Self parking (surcharge), express check-out, and an elevator
  • Free newspapers, multilingual staff, and a front-desk safe
  • A porter/bellhop, 7 meeting rooms, and a computer station
  • Guest reviews give good marks for the helpful staff and location
Room features
All 201 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like late night room service and free WiFi. Guests reviews give good marks for the clean rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hydromassage showers and designer toiletries
  • 37-inch LED TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Ballroom
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Similar properties

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Hotel
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Free WiFi
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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CAD 60
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 60 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Kitchener
Crowne Plaza Kitchener-Waterloo, an IHG Hotel Hotel Kitchener

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 AM.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

As of Mar 28, 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo, an IHG Hotel on Apr 1, 2023 start from CA $152.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Kitchener-Waterloo, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Self parking is available for CAD 12.00 per night.

What time is check-in at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Kitchener-Waterloo, an IHG Hotel?

Check-out is at noon. Late check-out is available for CAD 60 (subject to availability).

Where is Crowne Plaza Kitchener-Waterloo, an IHG Hotel located?

Located in the heart of Kitchener, this hotel is within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 mi (5 km). Kitchener Station is 14 minutes by foot.

Can I cancel my reservation for free at Crowne Plaza Kitchener-Waterloo, an IHG Hotel and receive a full refund?

Yes, Crowne Plaza Kitchener-Waterloo, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Kitchener-Waterloo, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Crowne Plaza Kitchener-Waterloo, an IHG Hotel Reviews

Crowne Plaza Kitchener-Waterloo, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 399 out of 1006 reviews" "
" "10 - Excellent 40%
Rating 8 - Good. 358 out of 1006 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 129 out of 1006 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 61 out of 1006 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 59 out of 1006 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

8.0/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

2/10 Terrible

Matty

Liked: Staff & service, property conditions & facilities
There was a party going on in the hallway of our hotel till very late hours. Around 1 am people west in the hall yelling and screaming. I had to ask multiple times for them to be quite but they continued on.
Stayed 1 night in Mar 2023

6/10 Okay

Kunga

Liked: Cleanliness
Disliked: Staff & service
Sauna and swimming pool not operating - a very big disappointment. Price has increased sharply but service has decreased.
Stayed 1 night in Mar 2023

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful. Rooms were clean and comfortable. Great experience.
Stayed 1 night in Mar 2023

10/10 Excellent

Shaheer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the overall stay was pleasant.
Stayed 1 night in Mar 2023

8/10 Good

Kim-Anh, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly a unique property! In addition to the pool on the main level, on the lower level, you will find a fitness center, mini-putt, arcade and two 5-pin bowling lanes! Two levels of parking in the adjacent parking lot - plenty of space. Lots of walkable dining options nearby. The only thing I didn’t like was the shower head that didn’t work properly and the lack of counter space in the bathroom. Otherwise everything else was pleasing.
Stayed 2 nights in Mar 2023

8/10 Good

Andrew

Stayed 1 night in Mar 2023

6/10 Okay

Emily

Stayed 1 night in Mar 2023

10/10 Excellent

Joan

Stayed 1 night in Mar 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really comfy beds. Friendly staff.
Stayed 2 nights in Feb 2023