Walden Galleria Mall Tours and Activities

It was fairly clean. Somewhat dated room. We had a king bed. Large TV, fridge, coffee makers, iron and hair drier. The room had an another inside door which lead to another room, it’s not insulated at all. I woke up at 4am because I thought someone was in our room. Due to poor insulation and sound proofing it sounded like he was in our room. The neighbor/ next door guest was so I guess getting ready for an early departure. I heard him flush, brush teeth, gargle, listen to the latest news. So, light sleepers and sound sensitive folks this is not the place for you.

The property is a fascinating re-purposing of a former psychiactric hospital. The hotel was in a gothic (?) type building with two imposing towers containing the guest rooms. The hotel entrance had a modern glass enclosure leading from the street level up to the checkin desk. The interior was completely re-modeled with modern furniture and art pieces. Impressively large photo reproductions of the original buildings and of the Western New York area and history were hung everywhere. Each photo deserved examination. At the lower level was a museum describing the hospital/hotel history graphically and via video media. Our room was novel and freshly designed and fitted up. The staff and bar were wonderful. The breakfast service was a bit disorganized; the combination of newly hired staff and a new managment structure and menu caused issues. We did get to eat there once, and the food was excellent.

All the staff were very helpful and welcoming. This hotel has everything I expected from a Holiday Inn Express.