KeyBank Center Tours and Activities

The hotel has an elevator, but it was extremely busy during the morning checkout period. We waited for more than one hour, but the elevator never arrived at our floor. I was travelling alone with my child and had two suitcases. We had no choice but to carry our luggage and walk down from the sixth floor to the lobby. The staircase was very narrow and steep, and people were constantly going both up and down. We had to keep stopping and moving aside to let others pass. It felt unsafe, exhausting, and extremely stressful. The air conditioner in our room was also making a very loud rumbling noise throughout the entire night. The noise did not stop and made it very difficult for us to sleep. For travellers carrying luggage, travelling with children, or needing to catch a flight, these are serious problems. We could not sleep properly, and what should have been a simple checkout became a nightmare. The hotel needs to maintain its air conditioners and provide a better solution for the elevator during busy checkout hours.

Loved the house, the owner, and his dog!