Volcano Vacation Rentals

"Very nice accommodations."

"Parking is a little restricted, they have a back lot that you can stay in for free, but it’s a city lot with businesses so it can fill up during the day and then you have to go farther away to get parking. The hotel itself is great! clean room, a little worn but it’s really old in a very cool way. Lobby is fantastic. Help was really good, No complaints."

"Not a great place"

"Unfortunately...bed bugs in my room..I will not be checking in again unless problem is Resolved..."

"Very old & in poor condition. Carpet dirty & raveling. Bathroom very poor. Heater/air conditioner cycled loudly all night. Towels thread bare"

"I chose this restaurant because there was a restaurant downstairs. The convenience and good food made for a nice stay. Front desk was helpful with request for quiet room and walk-in shower. Great location to Downtown area. Mattress too soft and needs changing. If you have questions you need to go downstairs to front desk unless you’re okay to leave message on phone. Finding a parking spot was tough but we were able to find handicap on street parking near hotel. It was nice for one overnight stay but I won’t be returning because parking is too difficult to find for this senior couple "

"Check-in was a challenge. Attendant was a very pleasant young lady, but clearly unfamiliar with the job. Long wait to help the two customers ahead of me. Many questions about payment options, rewards programs, handicap rooms, service dog options, etc. Another attendant referenced many times for answers, but did not intervene. It took 20-25 minutes to check-in, only to then discover our keys were not programmed. As if not enough, the Wifi password written on the key folder was not correct. The attendant had a wonderful customer service personality; just needed more training. Breakfast options were very good, and the breakfast staff were very attentive. Kudos to them! Disappointed that when we returned to our room on the final night, our used towels had been collected but were not replaced to clean towels. Criticism aside, we will stay at this property the next time we visit this area."

"I was surprised that the room had no closet, only hooks on the wall."

"I want to express the wonderful work the woman did attending to us on the Saturday and Sunday breakfast. She was outstanding. There were a few black ants in our toilet and shower room."