Forfaits vacances – Volcano

great service

I stayed at the Sterling Hotel for one night. I stayed in the deluxe queen room. My room was at best decent. The room was in need of a better cleaning, better decor, had some chips and dents, the TV didn't have anything to access to watch anything, staff isn't around after 4pm, and I think that they can do better! I couldn't get the jet on the Jacuzzi tub to turn on and I texted the number that was given and got no response. They didn't acknowledge my text at all during my stay. It would be helpful if staff was available for at least a few hours during the evening time to help customers. When I checked in they should have included instructions on the Jacuzzi tub. They say that they are operating like a bed and breakfast when there is NO breakfast. Coffee was available in the lobby and in the room. I think they could have spared a few more k-cups for the Keurig and I had to go down to the lobby to get more coffee. They could have included sugar too! I also think they should have included a lamented sheet or binder of restaurants and things to do nearby. It would have made my stay easier to navigate. I'm disappointed in the lack of service. I really believe that they can do better!!!

La chambre etait tres bien, propre. Un personnel agreable

Bel hôtel Tout est spacieux et cosy Lits très confortables Produits d'hygiène de qualité Petit déjeuner très bien, gaufres excellentes Thé Infusions Café à volonté toute la journée Piscine et bain nordique au top Dépannage très rapide (nos toilettes étaient bouchées) Wifi au top Manque un peu de sourires parfois, c'est tout. Nous reviendrons !