Ratings based on 834 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Nice airport hotel

Posted 23-Apr-2016
Pros: Easily accessible
Cons: It wasn't clear initially that the breakfast in the main lobby wasn't complementary.
Perfectly suited to accommodate our family of 5, near the airport and main highways.
5 out of 5
by A verified traveller from roseville, ca

Friendly staff. Good food at the restaurant

Posted 20-Apr-2016
Had a pleasant stay with my family. Shuttle on time and helpful driver.
5 out of 5
by A verified traveller from Fairbanks

A great place to stay

Posted 16-Apr-2016
Everything here was great. We had a great time, it was centralized, and those who used the shuttle were pleased.
3 out of 5
by A verified traveller

Misleading presentation on internet

Posted 16-Apr-2016
Surrounded and overlooked by new buildings contrary to the perspective given on Expedia and Hilton web pages. Booked through Expedia and given what the hotel said was the last room available. It was a shabby disability room that smelled of damp. Hotel blamed Expedia for lack of info on booking. We don't know whether the hotel was fully booked - it didn't seem to be. Duty manager very professional and offered us free dinner and breakfast. Would we have booked this had we known all of the circumstances? No!
5 out of 5
by A verified traveller from Toledo, OH

Great Airport Access

Posted 13-Apr-2016
Pros: Shuttle service to the airport.
Location: The hotel is very close to the Tampa airport. The front desk mentioned a complimentary shuttle to a nearby mall, although we did not use this service
Selected this hotel because we had an early flight out of the Tampa airport. I used the eCheck-in, so once we arrived, the check in process was very fast. After we checked in, I returned the rental car and caught the complimentary shuttle back to the hotel. We caught the shuttle in the morning and arrived at the airport in plenty of time for our flight. The whole shuttle process was seamless. Although the hotel had a bar, restaurant, and pool, we didn't use any of those amenities. We just needed a place to sleep and a quick and painless way to get to the airport. This hotel fulfilled both of those needs.
2 out of 5
by A verified traveller

Security & Amenities

Posted 13-Apr-2016
Pros: It seemed very clean.
Cons: Security
Location: We went there specifically for a concert and dinner however I do believe there is plenty to do near by as the mall & restaurants near by.
We checked into our room as all seemed very nice as the front desk was very pleasant, however after our evening out as we returned back to our room about 12:00am and settled in for a good nights sleep we were woken at 2:50am by a unknown person trying to bust into our room tried to use the phone in the room which was not working?? Very scary evening to say the least. We finally fell back asleep and I showered to find that the shower was not working properly? We went to the front desk to check out as my husband explained our horrible experience and he spoke to manager to ask if they may have cameras on the floors and was told No?? Needless to say we are very unhappy with our experience at this hotel and may not be using a Hilton Garden Inn in the near future.
5 out of 5
by A verified traveller from indiana

Very close to airport

Posted 4-Apr-2016
It is better than many of the hotels near Tampa airport
5 out of 5
by A verified traveller from Seattle

Wonderful staff

Posted 18-Mar-2016
Pros: Free WIFI comfy adjustable beds amazing staff
When we arrived there was a loud party across the hall. The staff moved us immediately and took care of the noise problem, even though it took a few visits. They also gave us a free breakfast for the inconvenience. At breakfast I accidentally left my purse (containing $500 cash and our passports) behind. It was turned in by a hotel employee. She definitely saved our vacation. I cannot say enough good things about this hotel staff.
5 out of 5
by A verified traveller from Nova Scotia

Posted 16-Mar-2016
Pros: Great meals and service
Location: unknown
Staff very helpful. Dining room excellent. Close to airport with ground transportation available. Room comfortable. Liked the adjustable mattress.
4 out of 5
by A verified traveller

Posted 16-Mar-2016
Room was comfortable, close to airport, staff were friendly, food was good