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"Even before we walked in the door, the staff had begun to demonstrate the superior level of their service. Parking even our tiny car was a challenge due to the narrow street, but two of the staff arrived almost simultaneously and got us parked with ease. Superior service continued with each member of the staff and management, making our stay easy and most enjoyable. A part of what made the service so exemplary was the positively delightful friendly demeanor of them all. A special nod to Ermina at the front desk, for making us feel as if she were welcoming us into her home. Luca at the front desk was extremely helpful and accommodating for our every need. Each day started in the most upbeat and uplifting way as we were greeted each morning by Luisa. She is the embodiment of a genuine warm soul. But the accommodations were wonderful as well, we enjoyed our room very much. I truly hated to leave."

"Beautiful building and we were lucky enough to get a room with a terrace which was amazing. Breakfast was good, staff attentive in all dealings."

"Great location and staff. Food excellent at La Terasse and at breakfast."

"The Charme Henry house hotel is an old hotel and rustic. It’s the staff that makes this hotel work. Warm and enthusiastic, they go out of their way to accommodate their guests. The breakfast selection is superb. Yes I would stay here again. Keep in mind the street side is noisy. Recommend you use their valet service, driving in Ortigia is bad enough, parking is problematic."

"Within easy walking distance to train station, historical ruins across the road and ortigia old town 15 minutes walk very quiet hotel and very helpful front desk staff "

"Room was missing details for a 4 star hotel. Did not have a coffee maker or kettle in the room. Had to ask reception to provide us with two normal glasses and a coffee cups. Smell of damp in the bathroom but other then that room was clean. Breakfast not enough staff to cater for restaurant size. Items take too long to be replace when finished . Indoor pool needs to be warmer as was cold ."

"The hotel is really well located for Noto and Syracuse. The car parking is great. The public spaces are big. We were given a large room with a balcony. The staff were incredibly friendly and helpful. The hotel and grounds were well maintained. Lots of coffee at breakfast!"

"Lovely sea view. Quiet pedestrian street. Very spacious"

"What a way to start our trip in Sicily. The property and staff were fantastic. Far exceeded our expectations. Really loved our room with the rooftop terrace. Sunsets galore! Breakfasts were wonderful, and everyone super friendly. I would highly recommend this place. "