Stoke Vacation Packages

The staff were lovely but as check in was 2.00pm and I arrived about 3.15 I was disappointed to be kept waiting as the room wasn’t ready. I had booked a single room but, as I have mobility issues, I was dismayed to discover that the lift only went to the 3rd floor and there were 2 steep lots of stairs to get to my room. (No indication of this on the website!) The room was a nice attic room with a view of the cathedral and the staff carried my bags, but I quickly realised that I couldn’t cope with all the stairs for a 3-night stay. I went down to reception (no phone in the room) and asked for another room. As all the single rooms were on the 4th floor, I was eventually upgraded to a double room on the first floor. I didn’t book breakfast but discovered that there was an excellent option for a smaller breakfast to pay at the time. This was beautifully cooked and included tea/coffee and was very good value. The décor is uninspiring which is a shame, as the hotel has lots of interesting features, but every member of staff, I spoke to, were helpful and friendly. Be aware of this hotel if you have mobility issues and check with the hotel before booking. I was also disturbed by a welcome email ‘Hello! Greetings for the Day! We are delighted that you and your family have chosen our property for your stay.’ Why did they think my family had booked into a single room? Overall, a convenient hotel with lovely staff.