Rooms are a bit dated. Poor lighting. I can't even do my makeup properly! I have to pay hk$1300 for an early checkin! That's too expensive indeed! And I couldn't even get a complimentary breakfast or a discount coupon. I've stayed in other 5-star hotels in Seoul and usually I can get an early checkin for free. But ... The staff are friendly and helpful. To be honest, I like the staff there despite the unreasonably high room rate!
Comment from Hotel Management
19-Sep-2016 by General Manager, Park Jaehong, Hotel Management
Thank you for staying at the Lotte hotel world for your recent stay in Seoul, Korea and thank you for sharing your experience with us on Expedia.com. We highly value our guests' thoughts and concerns that it will help us to improve our service in future. I'm glad that our staffs were able to serve you right despite the unpleasant memories for facilities! Thank you again and look forward to have you with us again with better service.