Ratings based on 1,371 Verified Reviews

4.4 out of 5
80% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 4-May-2018
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Great value for the money

Posted 3-May-2018
A bit old but very well taken care of 5 star hotel. Would gladly stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from melbourne, australia

Kind staffs and good location

Posted 8-Apr-2018
We travelled with a infant. Firstly, hotel staffs are very kind and well mannered. Secondly, hotel location is a prime. Very convient to reach shops, stations, malls and etc.. Lastly, they gave us a nice view room. We were able to see beautiful cherry blossom and lakeside. We are satisfied woth our stays.
4 out of 5
by A verified traveller from Moscow

Nice hotel close to Lotte Tower

Posted 2-Apr-2018
Very close to metro station and Lotte mall. Nice staff and view from rooms but furnishing is old (from 90-x).
4 out of 5
by A verified traveller

Convenient location in well-furnished hotel

Posted 31-Mar-2018
Lotte Hotel has all the basics. The bathroom is impeccably clean and well-maintained. The carpet in the room had some stains but was otherwise clean and comfortable. The lighting was a bit dim and the room was too warm for my liking but cooled off after I lowered the temp on the thermostat.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Australia

Nice hotel lots of shopping options nearby

Posted 12-Mar-2018
A very grand hotel with lots of facilities, but they mostly close early, if you can't speak Korean, their English is very limited, otherwise it should be OK, after 5 attempts with the operator in asking how do I make a local call, I gave up. The cleaning of the room was not thorough, my shower was so rushed they left the plastic I tore off the Sponge packet which was black in colour, this tells me they rushed it over and not really cleaned as they should have.
4 out of 5
Recommended
for Everyone
by A verified traveller from usa

Good location, nice view hotel

Posted 26-Feb-2018
Nice view hotel but needs upgrade carpet. Excellent staffs, would come again.
3 out of 5
Recommended
for Everyone
by A verified traveller

an old facilities, carpet floor, very dry air,

Posted 21-Feb-2018
Travelled with my 4year old daughter, overall hotel was good, convienent location, closed to subway. But some reason the swimming pool and sauna facilities only allowed to use once a day.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Very convenient choice if visiting Lotte World

Posted 21-Feb-2018
Pros: Nice and helpful hotel staff. Room is comfortable and good for family with kids.
Easy access to Lotte World and airport. Lots of food choices in the shopping mall. Great stay for family with kids.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2018
Very friendly staff and clean rooms. All the shopping are very close and the traffic is better than gangnam.