Ratings based on 1,229 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Dearborn, Michigan

Nice hotel has everything near.

Posted 11-Nov-2017
The hotel has excellent staff and comfortable bed. It connects with 2 subway lines, amusement park, department store, and many restaurants under one roof.
3 out of 5
Recommended
for Everyone
by A verified traveller from riyadh

Nice hotel

Posted 28-Oct-2017
Average hotel in all aspect. Connected to a wonderful shopping mall , cafeterias, and great place for families with kids.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Spacious and luxurious hotel located in nice area

Posted 9-Oct-2017
Pros: Friendly staff, convenient location, room service, top-class accomodation
Location: Lotte World is very close by to the hotel and has lots of fun attractions to do and the Lotte World Mall fulfils practically all shopping needs.
The reception staff are welcoming towards customers and have a good understanding of English so if you have any queries you can speak in English and find your way around inside the hotel quite fine. The convenient location of the hotel means that if you wish to travel around to other areas in Seoul it won't be far to reach Jamsil subway station. The room service is excellent, you get offered two bottles of complimentary water a day and the room service is open 24/7 so if you need food and many other places are closed you can always rely on this. There is also of course laundry service if you need clothes cleaned and prices will vary depending on the type of clothing. Using the maid room cleaning service is free of charge and cleaning is done efficiently.The food offer a wide variety of dishes and cuisines that are well presented and of exceptional quality. The beds felt comfortable to sleep on. A majority of TV channels were Korean channels but there were channels in English too for example CNN and BBC World News to keep updated with the latest news. My personal favourites were the entertainment channels such as KBS Drama, SBS Drama for Korean dramas or Mnet and MTV for K-pop. It goes without saying that the bathroom was kept in immaculate condition and modernised. Overall this place is a stunning hotel run by a a high reputation company who know how to satisfy people's needs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location Recommended for family

Posted 6-Sep-2017
Pros: location
Cons: need to change to new furniture
Location: Lotte world theme park
Its was nice to stay here the hotel is nice and very good location but i did not like the room its small and look old furniture the toilet is very very small. staff are very friendly great location
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great option for family!

Posted 23-Aug-2017
Con: -It is in the outskirts of the city and you will have to taxi/subway to pretty much everything. -Walls are pretty thin and there are a lot of kids around so you will hear them crying/screaming if you are unlucky Pro: -Facility is beautiful and is worthy of the 5-star status -Staff is wonderful. Had a snafu with a delivery and they were very pro-active in getting it resolved -Really easy access to Lotte World (duh) -Only 5-star facility in Seoul that has rooms with more than 2 twin beds (must for family)
4 out of 5
by Kevin

This traveller left a rating score only Posted 1-Aug-2017 on Hotels
5 out of 5
Recommended
for Families
by A verified traveller

Very nice hotel. Just little old furnitures.

Posted 16-Jul-2017
Pros: Very clean and quite.
Cons: Replace some old furnitures
Location: Shoppings malls. KIDS attractions.
Very nice hotel overall. But does not have some old stuffs but very well kept. I will book again. If I need to.
5 out of 5
by Ting Ting

Posted 16-Jul-2017 on Hotels
Good service and clean, great location
5 out of 5
by hang

Posted 12-Jul-2017 on Hotels
Lotte hotel was one of the best hotel as always.
3 out of 5
Recommended
for Everyone
by A verified traveller from Hawaii

Good location

Posted 1-Jul-2017
Room need to updated but with the Lotte World location it is best for it.