Ratings based on 1,053 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromDAMMAM, Saudi Arabia

Very good hotel

Posted 19-Nov-2016
Pros: Location and comfort.
Amazing location and staff. Very good for business travellers.
2out of 5
by A verified traveller fromTokyo


Posted 12-Nov-2016
Cons: 上記の通り
Comment from Hotel Management
21-Nov-2016 by General Manager., Hotel Management
5out of 5
by A verified traveller

Nice hotel close to my relatives

Posted 2-Nov-2016
Convenient, close to subway. No close place to have light breakfast.
5out of 5
by A verified traveller fromUK

Will definitely stay again

Posted 30-Oct-2016
Beautiful 5 star hotel. From ICN airport you can catch a limo bus that stops directly outside front of hotel for only KRW16,000. Location is great with adjoining Lotte world theme park, department store & large designer brand shopping centre. Underground links them altogether with the metro station. Lotte department store has a great Korean food hall. I would definitely recommend this hotel.
4out of 5
by A verified traveller fromtokyo


Posted 23-Oct-2016
Pros: デパートやテーマランドと直結しているところ。 地下鉄駅も直結で、お買い物などはすべてここで済ませられること。
Cons: 廊下の喋り声がうるさいところ。 子供の声が朝早くから響いていて、とてもうるさく感じた。 道路の音は聞こえないけれど、廊下の方はよく聞こえる。
Location: 蚕室方面に用があるのなら便利。 ただ、金浦からも遠いエリアですし、明洞からも遠い上、 タクシーに乗っても渋滞をしていて思った以上に時間がかかると思いました。 地下鉄の駅が直結なのは便利。
4out of 5
by A verified traveller


Posted 17-Oct-2016
Pros: 駅から近い。
Cons: 設備が古い。
Location: 駅直結なので便利。
4out of 5
by A verified traveller

Posted 14-Oct-2016
Pros: 静か 見晴らし
Cons: 午後5時に到着したのに、「まだ部屋の準備ができていない」と言われたのにはびっくりしました。
Location: 2号線と8号線が通っています。2号線で東大門方面には行きやすいですが、明洞方面や有名観光地には行きにくいです。シャトルバスが運行されていますが、色々なところを廻っていくので都合があう人は少ないのでは?と思う廻り方で、私たちは利用できませんでした。
金浦からの利用でしたが、バスがホテル前に直通で行けて、便利です。 ホテルは、清掃が行き届いていて、隣室の音も聞こえず快適に過ごせました。ただ、洗面室の扉の閉めがゆるく2~3度閉め直さないと開いてくるのと、トイレの水量が少ないのか2度流さないとだめだったのが面倒でした。 蚕室は周りに新しい施設もたくさん立っていたり、散歩できるところもあったりするので、ゆったりとした韓国旅行をしたいと思われる方には良い立地のホテルだと思います。
5out of 5
by A verified traveller fromTustin, United States of America

Excellent location and discount price for Lotte

Posted 12-Oct-2016
There are a lot of eateries around here. Hotel is next to Lotte world. It also sell discount price for Lotte world. Great Deal!
4out of 5
by A verified traveller fromTaipei


Posted 12-Oct-2016
Location: 喜歡飯店鄰近的湖,還可以看到樂天世界的溜冰場,挺有趣味。
飯店人員英文很好,相當親切。附近的湖泊夜晚散步相當舒服。交通便利。但飯店準備的礦泉水不夠,且房間有點舊。The receptionists are kind, warmhearted, and good at English. The hotel is close to lakes, and it is very nice to take a walk along the lakes during the night. The transportation is convenient. However, the hotel didn't prepare enough bottle water for me and the room is a bit old.
5out of 5
by A verified traveller fromSilver Spring, Maryland

coveniently located for public transportation

Posted 10-Oct-2016
Pros: We used the hotel only for showering and sleeping. The hotel served our purpose well.
Cons: The size of the rooms should be shown in the description of the rooms to help us make a right decision regarding reservation.
Location: Close to subway station. Lotte World mall is next to the hotel for shopping and dining.
The hotel seems to have rooms of many different qualities. We were expecting the room to be at least as good as that of "Hotel Lotte City Gimpo Airport", where we spent the first night in Seoul. The room provided to us at the Lotte Hotel World was somewhat of the poor quality. We stayed in Room #1921, located at the end of a corridor. The room was very small and the door that separates the bedroom and the bathroom is in need of refinement to suit the reputation of this hotel. We used the the hotel for showering and sleeping not for exercising or dining. So we could not say much about the hotel facilities. Concierge service was excellent, answering all my questions very kindly. Subway station was right next to the hotel building (we avoided cabs because we could not predict arrival times), which served us well. Adjacent to the hotel was a mall that includes many eateries and cheap to expensive stores, though we had not used any of these. The hotel provides a shuttle service to Incheon International Airport at a cost (16000 won) that takes about one hour early in the morning. The shuttle bus was very clean and of very high quality. Other than the smalless of the room and a door in poor condition, we do not have much complaint about the hotel. I think we are getting what we paid for (about $200+ per night).