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Reviews of Hotel Boutique Castillo Rojo

4 out of 5
Hotel Boutique Castillo Rojo
Constitucion 195, Bellavista, Santiago, Region Metropolitana

Reviews

9.6

Exceptional

Rating 10 - Excellent. 381 out of 473 reviews" "
Rating 8 - Good. 75 out of 473 reviews" "
Rating 6 - Okay. 10 out of 473 reviews" "
Rating 4 - Poor. 4 out of 473 reviews" "
Rating 2 - Terrible. 3 out of 473 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Montserrat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location to explore the city. Staff have been amiable, knowledgeable, and clear about directions and support in all sorts of things we need as a big family group traveling together. We will highly recommend it! Lautaro at the front desk was extremely great to us. We are traveling with a baby, and I would’ve checked the stairs (no elevator) situation, especially for family members with mobility problems. But once here, we didn't change our booking; we are extending our stay.
Stayed 1 night in Apr 2024
Response from Reception desk on Apr 16, 2024
Thank you very much for taking the time to validate us, we greatly appreciate your comment and that you have chosen us!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic boutique hotel with friendly, helpful staff and good breakfast. Good neighborhood restaurants. Private hotel courtyard off the street was a nice space to relax. If you enjoy walking, the location works for all major sites and is a short Uber ride otherwise.
Stayed 2 nights in Apr 2024
Response from Erica - Reception Desk on Apr 13, 2024
Dear Cynthia, Thank you for your lovely review. Were thrilled to hear that you enjoyed your stay at the Hotel. We look forward to welcoming you back in the future!Best regards

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! walkable distance to many restaurants and bars, St Cristobal Funicular, Pablo Neruda's house/museum and many more. The room was big and clean, breakfast was very good, and the staff were amazing, they helped us to organize a shuttle from/to the Airport, tour to Valparaiso/ Vina del Mar and I'm sure they would help with everything you'd need. We were welcomed with a bottle of champagne which was a very nice surprise!! It's a unique place with character which we loved a lot!
Stayed 2 nights in Apr 2024
Response from Erica - Reception Desk on Apr 9, 2024
Dear Monika,Thank you for choosing us, and for taking the time to write this lovely review, we appreciate it.We hope to have you here on another occasion!Best regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable rooms and an excellent location.
Stayed 1 night in Apr 2024
Response from Lautaro - Reception Desk on Apr 7, 2024
Hello Karen, thanks for your review! We hope to see you again ) Best regards

10/10 Excellent

Mianyu

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reception desk on Apr 7, 2024
Thank you for validating us!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paola on Apr 3, 2024
Thank you Alan for validating us!

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff!
Stayed 2 nights in Mar 2024
Response from Lautaro - Reception Desk on Apr 1, 2024
Dear Kate, it was truly a pleasure to have you with us! We'd love to see you again! Thank you for your review!! Greetings from the entire team!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful old house . Beautifully kept up and lovely old furnishings . Also, everything worked well . The only thing to be aware of is that there is no elevator and there are lots of steps . We were lucky as someone was there to take our suitcases upstairs . Also , there was a lovely surprise as there was a bottle of wine and some condiments waiting for us in our room-which I had forgot about . This worked out really well as we were too tired to go out at first so this was all we needed . Also , they have a lovely breakfast there . And it is right in the best part of Santiago as we could just walk a few blocks to the San Cristobal funicular . My husband loved this place !! All in all , a lovely place !
Stayed 3 nights in Mar 2024
Response from Lautaro - Reception Desk on Apr 1, 2024
Thank you so much Carol for this lovely review!! We'll be delighted to receive you again! Greetings!

10/10 Excellent

Gustavo Gamboa

Stayed 3 nights in Mar 2024
Response from Reception desk on Apr 10, 2024
Thank you for validating us!

10/10 Excellent

Jacek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and fun area with lots of restaurants and bars. Right next to Cerro San Cristóbal - walking, running, and great views from top of the park. 15 minute walk to the historic centre, Lastarria neighbourhoods. The hotel itself is very nice and the staff super friendly.
Stayed 4 nights in Mar 2024
Response from Erica - Reception Desk on Mar 18, 2024
Dear Jacek, Your opinion is very important to us. Thank you so much for your kind review. Come back soon!

10/10 Excellent

Kelly, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The hotel, inside and outside, looks like one of those historical mansions that you have to pay a fee to visit Only issue I had was the hotel does not have any elevator. I had to walk up the stairs and my room was at the top. Fortunately, the you man who worked there helped me take luggage up.
Stayed 2 nights in Mar 2024
Response from Erica - Reception Desk on Mar 18, 2024
Dear Kelly, Thank you so much for your review. We work hard every day to be an exceptional choice for you. We hope to see you again on another occasion!

10/10 Excellent

Mohi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this location - close to Cerro San Cristobal, good restaurants, and a happening, though pretty touristy, nightlife. It's in a very walkable area. The staff was very helpful and friendly, especially the server who takes care of breakfast. The concierge gave us great suggestions for dinners and things to see. The rooms are nice, even without the upgrade, and the wine/coffee lounge is a nice, comfy spot to hang out.
Stayed 3 nights in Mar 2024
Response from Erica - Reception Desk on Mar 18, 2024
Dear Mohi, Thank you so much for this review, we are glad to know that you enjoyed your stay! We will be happy to receive you on another occasion. Greetings!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at Castillo Rojo! They have a complimentary wine hour where a few guests come and sit together in the beautifully decorated purple lounge and all meet and discuss tips for travelling locally! Definitely a highlight of the trip meeting fellow travellers. Safe to walk around the area and easy to get Ubers wherever else you need to go! The rooms are beautiful and have everything you need. If you’re a light sleeper I’d recommend bringing ear plugs as due to the nature of the older property you can hear people walking around/getting home in the middle of the night. Breakfast was included and so nice out in the courtyard! Everyone who works there was so friendly and nice. Would recommend!!!
Response from Reception desk on Mar 12, 2024
Thank you Jessica for taking the time to validate us! We're very happy with your experience!Greetings from the entire team!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay! rooms were very nice, comfortable beds. centally located to walk to many sights. Staff was very helpful. Property has lots of charm.
Stayed 2 nights in Mar 2024
Response from Reception desk on Mar 10, 2024
Thank you so much for validating us Nicole! Come back soon!

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quirky historical hotel has it all. We loved our stay, amazing room with balcony and city view at 4th floor. Surrounding area has a ton of dining and bar choices and you can walk to Patio Bellavista. The staff was amazing and helped in anyway they could and schlepped our luggage up to 4th floor as they do not have elevator because of historic building. Linens on bed are buttery soft and the lounge area was beautifully as was the patio area and nightly wine at 5 is a great way to meet other guests and share your day.
Stayed 2 nights in Feb 2024
Response from Reception desk on Feb 22, 2024
Thank you so much Karyn for your lovely review! We appreciate this! Please come back soon!

10/10 Excellent

jim, mill creek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property had a lot of character and a great location
Stayed 1 night in Feb 2024
Response from Reception desk on Feb 20, 2024
Thank you so much Jim for validating us!Come back soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful, unique historical property that is conveniently located for visiting Santiago de Chile. I would definitely return.
Stayed 1 night in Feb 2024
Response from Bárbara - Reception desk on Feb 17, 2024
Thank you so much for validating us Sandra! It was truly a pleasure! We will be waiting for you! :)

10/10 Excellent

Alan

Stayed 6 nights in Feb 2024
Response from Reception desk on Mar 20, 2024
Thank you Alan for validating us!

10/10 Excellent

Thien

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful designed and decorated hotel with excellent staffs and nice with good breakfast and happy hours each day
Stayed 2 nights in Feb 2024
Response from Reception desk on Feb 8, 2024
Thank you so much Thien for your review!! Greetings from the entire team!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception desk on Feb 8, 2024
Thank you for validating us!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent in almost every way, Staff was extremely friendly and helpful, Room was amazing, Bed was super comfy. Hotel itself was beautiful and an excellent location close to public transportation and major attractions. I would not down a star for this but but the breakfast buffet was kind of weird and disjointed. No plates or coffee cups. A jar of butter but no knife. You have to ask for everything that is then provided with good cheer.
Stayed 3 nights in Jan 2024
Response from Alvaro Linares. Hospitality Manager on Jan 30, 2024
Dear, Nancy. Thanks for your review. It helps us to improve our services. We hope to see you back at the Hotel.Best regards, .

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very nice charm to it. Also, we liked the location of the hotel. It was close to all of the sites that we wanted to see.
Stayed 2 nights in Jan 2024
Response from Alvaro Linares. Hospitality Manager on Jan 30, 2024
Dear, Dave. We are so glad to read this words. We all thanks you for choosing us as your host in Santiago.Best regards.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Erica - Reception Desk on Mar 20, 2024
Dear Alan, Thank you for your feedback, this helps us to keep improving.Best regards,

10/10 Excellent

julio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with aot of charm.
Great hotel at a great location. Breakfast was super good. Friendly staff. It's a 100 y/o house converted to a boutique hotel. It preserves the charm and feel of the original. Lots od stairs so just watch out if unable to do stairs.
Stayed 1 night in Dec 2023
Response from Daniel-Reception desk on Jan 4, 2024
Dear guestWe are glad that you enjoyed the details we offer for you in the hotel, we expect to have you in another occasion.Best regards

10/10 Excellent

Mehmet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely restored old house. Clean and organized. Excellent location.
Stayed 1 night in Dec 2023
Response from Daniel-Reception desk on Jan 4, 2024
Dear guestEvery day we are trying to improve for you, thank you for choosing us, we hope to have you in another occasion.Regards

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very helpful. The ambiance of this place is the best. If I ever get back to Santiago I will definitely stay here!
Stayed 3 nights in Dec 2023
Response from Alvaro L on Jan 5, 2024
Dear, Ed. Thanks for your evaluation. We hope to see you again soon.Best regards.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with lots of character and very helpful staff. Would definitely stay again
Stayed 3 nights in Dec 2023
Response from Daniel on Jan 4, 2024
Thank you Julie for yours words! We will be waiting for you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Daniel on Jan 4, 2024
Thank you Robert for validating us!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, nothing like being in the center of what's happening. I watched a concert and street faire with traditional dancers from my hotel window! Great restuarants across the street;with the Pablo Nerudo Museum around the corner. If you want a taste of Chilean culture, the hotel is ground zero for all kinds of cultural experiences. Plus the hotel is old style Chile, unlike the steel and glass hotels downtown. This is artistic Chile at its best. Castillo Rojo staff is friendly and helpful. Breakfast is tasty. They upgraded me to a suite looking onto the square. A bit noisy on Saturday nights as the bars close at 3AM and the beat of the music can be felt until then even with the windows shut.
Response from Reception desk on Feb 8, 2024
Thank you so much Kathleen for this lovely review! Come back on another occasion!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage atmosphere was awesome
Response from Reception desk on Feb 8, 2024
Thank you so much for your review!

2/10 Terrible

Lauren

Stayed 2 nights in Nov 2023
Response from Alvaro Linares on Jan 5, 2024
Estimada, Lauren.Gracias por su valoración.Saludos.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Bella Vista neighborhood. Staff were very helpful and wine hour was a great amenity.
Stayed 1 night in Nov 2023
Response from Daniel on Nov 22, 2023
Thank you Kristina for your review! Greetings from the entire team!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Daniel on Nov 21, 2023
Thank you so much Patricia for your feedback!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The rooms were very clean and comfortable. Staff was very accommodating and friendly. Breakfast great and location had so much in the area. If I’m ever back in Santiago I will be staying here again!
Stayed 2 nights in Nov 2023
Response from Bárbara - Reception desk on Nov 18, 2023
Thank you so much Michelle for your words! We will be waiting for you on another occasion!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erica - Reception on Nov 27, 2023
Thank you Pam, for taking the time to validate us. We hope to see you again on another opportunity.

10/10 Excellent

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always willing to help getting me around the city.
Stayed 8 nights in Oct 2023
Response from Erica-Receptionist on Nov 2, 2023
Glen, Thank you so much for taking the time to evaluate the Hotel. We appreciate it! We hope to see you again on another occasion.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff, and an environment that helps you connect with other guests in a lovely way. We stayed 4 nights and loved the experience.
Stayed 4 nights in Oct 2023
Response from Bárbara - Reception desk on Nov 4, 2023
Dear Karen, thank you so much for your words! We hope to have you with us on another occasion!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property in a nice hub of Santiago (Bella Vista) great dining options also wonderful watering holes The staff at the hotel was amazing from the front desk attendants to the cafe staff everyone was really friendly
Stayed 6 nights in Oct 2023
Response from Carlos on Oct 21, 2023
George,Thank you so much for your words! We appreciate you taking the time to validate us. It was a pleasure to be your host and we hope you can come back soon to Chile!

10/10 Excellent

Nicole

Stayed 4 nights in Oct 2023
Response from Bárbara - Reception desk on Nov 7, 2023
Thank you so much for validate us!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Real Charmer
This is such a charming place, inside and out. The staff is excellent and the lounge area on the second floor is a great place to unwind. The neighborhood is full of great places to eat and drink with some of the best Santiago attractions just a block or two away.
Stayed 1 night in Oct 2023
Response from Daniel on Oct 13, 2023
Dear JamesFirst, thanks for sharing your experience with us, we love that you have enjoyed our place, especially the Lounge area, and the restaurants nearby, which by the way, we have a lot.The best regards

8/10 Good

Patricia

Stayed 3 nights in Oct 2023
Response from Erica - Front Desk on Oct 31, 2023
Gracias por su evaluación Patricia! Te esperamos en una nueva oportunidad.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bárbara - Reception desk on Oct 10, 2023
Thank you so much for validating us Vivian!We're waiting to see you again!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay
Really lovely hotel in a wonderful part of Santiago. The staff were super friendly and helpful and the room was very nice.
Stayed 2 nights in Oct 2023
Response from Carlos on Oct 6, 2023
Heather, we're glad that you enjoyed your stay here! It was a pleasure being your host and we hope you can come back soon. Best regards, Carlos

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent in so many ways. It’s full of historic charm in a century old building. the common sitting area where they host a social wine tasting hour each afternoon is so welcoming and elegant. the rooms (each with a differing layout i think) are warm and welcoming. the environmental controls worked well and that bathroom was a good size with a nice walk in shower area. great views from our 4th floor window and a nice full sized wardrobe stocked with robes and slippers. There were many touches that made it feel like home and very classy. a few things i will mention are the need to be let out of building by desk clerk each time you leave the hotel, it feels a bit controlling. the water pressure was a bit low up on 4th floor anyway and no elevator so be prepared to carry your bags up the beautiful stairway! Desk staff were friendly and always eager to help. Carlos was very nice to us. I would not hesitate to stay here again.
Stayed 3 nights in Sep 2023
Response from Carlos on Sep 23, 2023
Mr. Eaton, thank you very much for your review! It was a pleasure to welcome you and your wife and we are glad that you had a wonderful stay. Regarding the door, I want you to know that we agree with you 100% and that is why we are working on improving this system. We hope to welcome you again soon - it is because of guests like you that we do this. Best regardsCarlos

10/10 Excellent

Leslie, Clinton

Stayed 4 nights in Sep 2023
Response from Carlos on Oct 7, 2023
Leslie, thank you so much for your review! We hope to have you back soon. Best regards, Carlos

10/10 Excellent

Denali

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a vibrant neighborhood, excellent security, outstanding breakfast, super comfortable bed. We stayed fir 2 nights and wish that we would’ve stayed longer.
Stayed 2 nights in Jul 2023
Response from Bárbara on Jul 10, 2023
Thank you so much for dedicating your words! This is very important to us, and we really appreciate it! We hope to have you with us again! Regards!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, room, and staff. My room was adjacent to the lounge area which was a bit loud, like a party at certain times. Which could be good or bad depending on what you prefer.
Stayed 2 nights in May 2023
Response from Daniel on May 29, 2023
Thank you so much Claire for the comments. We're sorry the wine hour inconvenienced you.

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with lots of character, and super clean!! The staff were amazing. Cute little bar where you can hang out. Walking distance to many sights and lots of bars and restaurants in the area.
Stayed 1 night in Apr 2023
Response from Daniel-Reception desk on Apr 24, 2023
Marisa, we are very glad you are satisfied with many points about our hotel, thank you for choosing us.Regards

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here! The front desk staff was lovely and helpful. The area around this hotel was truly special - I could see the Pablo Neruda house from my bedroom! I would stay here every time I’m in Santiago.
Stayed 2 nights in Apr 2023
Response from Daniel on Apr 8, 2023
We are really satisfied giving you a great stay in our hotel Juliette, thanks for choosing us and we hope that you stay here again if you come to Chile a second time

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel with lots of charm.
Loved this place. Beautiful place, rooms are huge, staff is great. Location is great also, 2 blocks from the funicular (cable car) up San Cristobal Hill to the Virgin Mary monument. We were upgraded to a great room on the top floor; only issue was the stairs to get up there as their is no elevator. Breakfast was great, as was the wine happy hour each afternoon. Plus, we loved Santiago. Great city to visit. Also, get Willy from www.chiletourfun.com to take you for a personalized tour of the city. He was fantastic, well worth the price; 5 hour tour to everywhere in the city. Very good English, too.
Stayed 2 nights in Mar 2023
Response from Bárbara - Reception desk on Apr 1, 2023
Dear Horace, thank you so much for your lovely review! We hope to have you back soon!