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Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Terrace/patio

Guest reviews

4.5 out of 5 Wonderful
36 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

Explore the area

Popular LocationSt-Jean-de-Luz Beach5 min walk
Popular LocationMaison Louis XIV17 min walk
Popular LocationPort de Saint-Jean-de-Luz19 min walk
AirportBiarritz (BIQ-Pays Basque)20 min drive

Choose dates to view prices

  • Superior Double Room (Villa)

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    More detailsSuperior Double Room (Villa)
  • Family Suite

    5/5 guest room rating

    Room amenities

    • 646 sq ft
    • Sleeps 2
    More detailsFamily Suite
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • Sleeps 2
    More detailsJunior Suite
  • Deluxe Suite

    Room amenities

    • 645 sq ft
    • Sleeps 2
    More detailsDeluxe Suite
  • Superior Double Room (Pavillon)

    5/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 2
    More detailsSuperior Double Room (Pavillon)
  • Classic Room

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsClassic Room

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Relais & Châteaux Hôtel Parc Victoria is near the beach. Maison de l'Infante and Maison Louis XIV are local landmarks, and some of the area's attractions include Bid'a Parc and Le Train de La Rhune. Travelling with kids? Consider Ibardin Aventures and Aquazone. Discover the area's water adventures with kayaking, surfing/boogie boarding and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Saint-Jean-de-Luz travel guide
View in a map
Popular Location

What's nearby

  • St-Jean-de-Luz Beach - 5 min walk
  • Maison Louis XIV - 17 min walk
  • Port de Saint-Jean-de-Luz - 19 min walk
  • Port of Saint-Jean-de-Luz Ciboure - 3 min drive
  • Hendaye Beach - 23 min drive

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 18 min walk
  • AirportBiarritz (BIQ-Pays Basque) - 20 min drive

Restaurants

  • Les Lierres — 1 min walk
  • L'Océan - 8 min walk
  • La Boïna - 9 min walk
  • Le Grand Grill Basque - 9 min walk
  • Olatua - 9 min walk

About this property

Relais & Châteaux Hôtel Parc Victoria

Family-friendly hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub and a sauna are on-site. All 20 individually decorated rooms feature free WiFi and minibars. For a bit of entertainment, TVs come with satellite channels, and guests will also find room service (during limited hours) and hairdryers.
Relais & Châteaux Hôtel Parc Victoria offers 20 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Saint-Jean-de-Luz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 24 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Golf
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (538 square feet)

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - sports
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Individually decorated
  • Phone
  • Safe

Policies

Check-in

Check-in between 3 PM and 8 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: EUR 24 per person (approximately)
  • Pet fee: EUR 10 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Parc Victoria Saint-Jean-de-Luz
Parc Victoria Saint-Jean-de-Luz
Parc Victoria
Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Hotel
Relais & Châteaux Hôtel Parc Victoria Saint-Jean-de-Luz
Relais & Châteaux Hôtel Parc Victoria Hotel Saint-Jean-de-Luz

Frequently asked questions

Can I cancel my reservation for free at Relais & Châteaux Hôtel Parc Victoria and receive a full refund?
Yes, Relais & Châteaux Hôtel Parc Victoria offers free cancellation on select room rates, because flexibility matters! Please refer to Relais & Châteaux Hôtel Parc Victoria cancellation policy on our site for more details about any exclusions or requirements.
Does Relais & Châteaux Hôtel Parc Victoria have a pool?
Yes, this property has an outdoor pool.
Is Relais & Châteaux Hôtel Parc Victoria pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per night.
How much is parking at Relais & Châteaux Hôtel Parc Victoria?
This property doesn't offer parking.
What time is check-in at Relais & Châteaux Hôtel Parc Victoria?
Check-in is from 3 PM to 8 PM. Late check-in is available during limited hours.
What time is check-out at Relais & Châteaux Hôtel Parc Victoria?
Checkout is at noon.
Where is Relais & Châteaux Hôtel Parc Victoria located?
This family-friendly Saint-Jean-de-Luz hotel is located by the ocean, within a 15-minute walk of St-Jean-de-Luz Beach and Pointe de Sainte Barbe. Bay of Biscay is 2 mi (3.2 km) away. Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) is 18 minutes by foot and Saint Jean De Luz Ciboure Station is 18 minutes.
4.5
Wonderful
36 reviews
5 - Excellent
24
4 - Good
8
3 - Okay
3
2 - Poor
1
1 - Terrible
0

4.6/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Stayed 3 nights in Oct 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decoration. Furniture and art pieces selected personally by the owner of the property. Wonderful garden. Excellent good taste and refinement in every detail.
Stayed 1 night in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
charming, excellent location, friendly staff, nice rooms and bathrooms
Stayed 1 night in Sep 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Lovely and quiet retreat just steps from the beach and bustle of center city. Staff helpful and friendly. Do not miss dinner in the restaurant. We sat poolside and had a delicious, creative and peaceful dinner under the stars. Small but excellent and fairly priced wine list. Our Pavillion (I.e. cottage away from the main building) was spacious and quiet. Highly recommended.
Stayed 2 nights in Sep 2019