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"Customer service approach "

"Clean room, friendly staff and great location! Only issue we had was the shower pressure and the water didn’t ever get hot!"

"Everything was absolutely exceptional except for the front desk workers, we found them a little bit rude and i understand it was a busy weekend but we’re paying so much to be there it would have been nice to be greeted with manors. All other staff were absolutely amazing being the managers, cleaners and waitstaff. another unsatisfactory part of our stay was the elevators, we waited 10-20 minutes each time we wanted to get to our room and even when we got it we shared with 8 other people that makes me wonder how safe it is. the chelsea hotel has 4 sections of different elevators and it works out great. all though this hotel is by far the best one i have stayed at downtown toronto, the amenities and rooms were absolutely amazing. thank you so much as"

"everything was excellent"

"Property is OK although not the value it may seem that it might be at first. $40 for parking is crazy, and you basically get nothing extra with the stay to bring up the value. Rooms are cleanish although dated for sure. Probably wouldn’t go back but definitely not the worst place I’ve stayed. "

"Everything was super simple to figure out staff was nothing but helpful and kind room was cool I had a high up nice view pool was nice "

"Everything was fantastic. The only room for improvement would be the shower head. It did the job, but it was quite old and needed to be fixed as it was spraying in many different directions instead of a constant, straight forward as expected."

"N/a"

"The room was very clean. The view was amazing (water and city). The bed was super comfortable. Every staff member we talked with was very pleasant and helpful "