"Definitely not a 5 stars facility "
We chose this resort based on the great reviews and amazing pictures available online, but unfortunately when something seems too good to be true, it actually is! We got at the hotel around noon time, the room was not ready, but that's completely understandable since check in is at 3 pm, so not a problem. However offering an upgraded room for an exorbitant price, since I've already paid for an upgrade when I booked the trip, that's a problem! I've politely declined and ask for the room I paid, which of course was not ready at 3 pm, but at 4 pm. The room was OK, king size bed, ocean view, decent amenities, the door was not opening/closing properly and we had to force it each time and the balcony door was not locking at all and it also smelled bad in the room - like humid.
Regardless, we did not go there for the room, but for the beach, which was very disappointing. When you look at the pictures all you see is crystal clear blue water, which is not the case over here. I've never seen so much seaweed before and even though they had employees working all day long to clean it up, that was not enough and we were not able to enjoy the beach at all. So we were stuck at the pool, which was an inconvenient for us!
There are 5 restaurants available on the premise and the food is good and fresh. We've particularly loved the breakfast every single morning and the dinner at Stake House and the Japanese restaurant.
The staff was very friendly, so that was the best part!
Traveller from Boston, MA