Portbury Vacation Packages

For a last minute replacement very nice, staff very frendly and easy to talk to.

Very convenient and my room had a lovely view across the City.

History of the building and setting was interesting and the ambience was excellent

We went to Bristol Hippodrome in the evening so it’s great, walked just around the corner. One member of staff as we approached the desk said she was on a shift change and someone would be out straightaway! Didn’t happen so we ended up queuing all over again to see someone else. At 10:20pm, we returned from theatre to hotel and we could not have a coffee as machine was finished!!! All lights were still on and I’m sure had we been in their Miller & Carter restaurant we would have had one! Poor service for such a grand hotel. Barman was unapologetic. Rooms are quiet except for the usual thoughtless people slamming the bedroom door. Breakfast, no teaspoons with cup & saucers, tables weren’t cleared either all dishes on your table whilst you negotiated a space or empty tables left with dirty dishes on. We would stay again for convenience and car parking but maybe skip breakfast.