Find Family Hotels in Phoenix, NY from CA $95

"The pool and hot tub were terrific, however our stay here was anything other then... i paid for a king bed, with a sofa bed, it was me and my three children. While there was blankets and pillows for the king bed the sofa bed was bare, and when i asked for blankets and pillows for the sofa bed i was told they would bring them up. A couple hours had passed and i went to the front to ask for them again, then i was told that they had no extra. I had to sleep on the sofa bed with no blanket or pillow while my 4 children slept in the king bed. I was cold and uncomfortable to say the least. The following night around 11 pm ( yes i know it was late) however i told the hotel prior that i had 2 toddlers, they fall and cry, they argue, they are away from home so already in a mood. Mothers with toddler im sire understand where i am coming from. Anyways again i told them this before i booked my room. They should have put us on the first floor and ifbthey didnt have a room compatible for 2 young kid's 2,and 4 years old tk be exact. They should not have booked me a room there. So a very rude eoman comes up and tells me that there was a noise complaint about my kids running on thr floor i said i was so sorry and id do my best to keep them quieter. She interrupted me and said if i come back up here i will be " kicking you guys out" i said excuse me? This is the first and only complaint, my 4 year old then was terrified to move or cry to loud in fear of being kicked out. Terrible experienc"

"good amenities"

"My stay was great. My partner and I enjoyed the comfortable bed and how big the room was. "

"The room was way too hot and TV didn't work "

"The staff at Randolph was amazing. My husband had a medical emergency and we needed a place to stay after his discharge. Front desk went above and beyond to get us in a room when we were having credit card issues. They were genuinely concerned about his health and thankful for his service in the military. Large comfortable bed with a nice quiet night!"

"Clean room excellent staff"

"Breakfast isn’t great and often cold, coffee is great tho. Staff throughout the inn are fantastic. From cleaning staff to front desk to breakfast. Everyone is so nice and helpful. Sound insolation isn’t great so you hear hallways, neighbours and outside pedestrians very easily. Room is comfortable. "

"Staff was friendly, attentive and helpful. "

"Room was very clean and comfortable, front desk employee was helpful, very kind and caring at check-in, my only complaints are small but significant.... Hair dryer didn't work, pool was closed for maintenance.... understandable but one of the reasons I chose this hotel and the Continental breakfast was good but having the front desk employee 2 feet from me watching me toast a bagel was very uncomfortable and I feel unnecessary "