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"From the valet to the housekeeping staff everyone at Cleveland Hotel indigo were extremely professional , welcoming and kind I will always book at this hotel when staying in downtown Cleveland"

"The Hotel Cleveland met our needs, as our work was very close by. However, I would not choose to stay there again. An older hotel, though elegant is not particularly comfortable. They were short of staff, so often our room was not cleaned, despite multiple requests. Though likely out of the influence of hotel, there were several aggressive panhandlers who had to be negotiated when entering and leaving the building. "

"Everything was clean and staff was always helpful! Was a great experience!!"

"Smelled like cigarettes at the check in desk. Had to go back to the front desk 3 times as our cards wouldn’t open our room door. Upgrades needed but for $100/night stay, it was ok. Breakfast didn’t look good so we went to a local restaurant. "

"great"

" I stayed at this hotel for the weekend and unfortunately had a very poor experience. The room was never cleaned during our stay, which was very disappointing. My daughter also broke out in what appear to be bed bug bites after sleeping in the bed. In addition, the bathroom sink was not properly maintained—the nozzle was coming off, and whenever you turned the water on it would move and spray. Overall, the condition and cleanliness of the room were unacceptable."

"The lock on my door was broken and the iron was broken. However, the room was spotless, the staff were kind and professional, and I didn’t have to leave the hotel for dinner. I would stay here again. "

"Flexible when I had to extend my stay"

"Antony Carson was amazing. He was kind and knowledgeable about the hotel and gave our group a tour of the hotel with a lot of interesting tidbits of information about its history! "