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Overview of The Surrey

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Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationCentral Park2 min walk
    Popular LocationMetropolitan Museum of Art8 min walk
    Popular LocationMemorial Sloan-Kettering Cancer Center2 min drive
    AirportNew York, NY (LGA-LaGuardia)25 min drive
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About this area

New York

Located in New York, The Surrey is in the city center and near a metro station. Madison Avenue and 5th Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park and Bryant Park. Consider Winter Garden Theatre for a night out, and don't miss Central Park Zoo, a top local attraction. Guests love the hotel's quiet location.
Visit our New York travel guide
Popular Location

What's nearby

  • Central Park - 2 min walk
  • Metropolitan Museum of Art - 8 min walk
  • Memorial Sloan-Kettering Cancer Center - 2 min drive
  • Roosevelt Island - 8 min drive
  • Museum of Modern Art - 9 min drive

Getting around

  • 77 St. Station (Lexington Av.) - 5 min walk
  • New York Harlem 125th St. Station - 4 min drive
  • AirportLaGuardia Airport (LGA) - 25 min drive

Restaurants

  • Cafe Boulud — 1 min walk
  • Bar Pleiades — 1 min walk
  • Via Quadronno — 4 min walk
  • Orsay — 5 min walk
  • The Loeb Boathouse — 6 min walk

About this property

The Surrey

Luxury New York hotel in Manhattan, walk to Central Park
Timezone: America/New_York Built pre-war in Beaux-Arts architectural design, The Surrey has concluded a $60 million dollar recreation by renowned architectural and interior designer Lauren Rottet. The hotel remains rooted in its turn-of-the-century Upper East Side heritage with ornate limestone facades and marble columns and floors in the lobby.  Adding an unexpected twist, the hotel is accented with an eclectic collection of art and custom-designed residential furnishings such as hand-tooled leather on the check-in desk and antique rugs expressed in mosaic tiles. Evoking a black and white photograph, Rottet used a refined palette of textures, depth and hues of cream, silver, gray, light tobacco and black to provide a timeless stage for the vibrancy each guest brings to the hotel. Onsite amenities include a spa center, meeting facilities, and bike rentals for guests. All reservations are subject to a Hotel Facilities Fee of $35 plus tax per room, per night, which provides guests with the following amenities: Morning Tea & Coffee offerings served in the lobby daily $10 daily food and drink credit to our in-room mini-bar* Unlimited high speed Wi-Fi access throughout the hotel for unlimited devices Unlimited local and domestic long distance calls Les Clefs d’Or concierge services 24/7 access to our state-of-the-art Fitness Center Daily turndown service & bottled water Overnight shoeshine services Newspaper delivery throughout the entirety of your stay Unlimited use of the house car within 10 blocks of the hotel** *Must be redeemed daily, credit may not be rolled over **Based on availability ***Fee is exclusive of service gratuities Cancellable reservations must be done so 48 hours prior to arrival to avoid penalty. Upper East Side
The Surrey offers 189 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 16 years old are not allowed in the health club or fitness facility.

Cornelia Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Awards and affiliations

The Surrey is listed in the 2017 Condé Nast Traveler Top 100 List and the 2017 Travel + Leisure 500.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking: USD 75 per night

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10 AM: USD 29 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Full-service spa

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • 37-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from June 1 2020 to September 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250 per pet, per stay
2 per room
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Valet parking fee: USD 75 per night
  • Pet fee: USD 250 per pet, per stay
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
Guests under 16 years old are not allowed in the health club or fitness facility
Guests under 15 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)

Property is also known as

Surrey
Surrey Hotel
Surrey Hotel New York
Surrey New York
Surrey Hotel New York City
Surrey New York City
Surrey Suite Hotel
The Surrey Hotel New York City
The Surrey Hotel
The Surrey New York
The Surrey Hotel New York

Frequently asked questions

Can I cancel my reservation for free at The Surrey and receive a full refund?
Yes, The Surrey offers free cancellation on select room rates, because flexibility matters! Please refer to The Surrey cancellation policy on our site for more details about any exclusions or requirements.
Is The Surrey pet-friendly?
Yes, The Surrey allows pets (limit 2 per room). There's a fee of USD 250 per pet, per stay.
How much is parking at The Surrey?
Valet parking is available for USD 75 per night.
What time is check-in at The Surrey?
Check-in is from 3 PM - midnight.
What time is check-out at The Surrey?
Check-out is at noon.
Where is The Surrey located?
Located in Manhattan, this luxury hotel is within a 5-minute walk of Madison Avenue, Central Park, and Lenox Hill Hospital. Metropolitan Museum of Art and Central Park Zoo are also within 15 minutes. 77 St. Station (Lexington Av.) is 5 minutes by foot and 72nd Street Station is 13 minutes.
4.5
Wonderful
5 - Excellent
709
4 - Good
178
3 - Okay
58
2 - Poor
38
1 - Terrible
10

4.7/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
Stayed 5 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
Stayed 5 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
Stayed 4 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
Stayed 2 nights in Feb 2020

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