Title: The Royal Snail - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Royal Snail Art Deco hotel with a full-service spa and a fitness center ![Outdoor pool](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/25e32a19.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/df9ae423.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/843eddce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/cdd3db13.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lunch and dinner served, pool views ](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/2fd5ccf7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Terra Nova and Castle of Namur, The Royal Snail provides a terrace, a garden, and a library. Active travelers can enjoy fitness classes, cycling, and Pilates at this hotel. Indulge in a body treatment, a manicure/pedicure, and a massage at the onsite spa. The on-site restaurant, Agathopede, offers lunch, dinner, and a poolside location. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. 8.6 Excellent ## Popular amenities - Bar - Breakfast available - Parking available - Spa - Pool - Gym ## Room options ### Check availability for these dates Tonight [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=6107969&PinnedHotelID=6107969&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 7 of 7 rooms ![Single Room](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/b0916c6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Yard Balcony Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator - Sleeps 1 - 1 Twin Bed ![Standard Room (Pool side)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/7337ce00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (Pool side) 9.6 Exceptional 8 reviews ### Highlights Yard Balcony Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator - 215 sq ft - Sleeps 3 - 1 Double Bed ![Deluxe Room (River side)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/c3cfb69e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (River side) 7.8 Good 10 reviews ### Highlights Yard Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator LCD TV - 258 sq ft - River view - Sleeps 3 - 1 Double Bed ![Deluxe Room (Pool side)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/03e672ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room (Pool side) 10.0 Exceptional 1 review ### Highlights Yard Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator LCD TV - 237 sq ft - Sleeps 3 - 1 Double Bed ![Superior Room (Garden side)](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/60f0911f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room (Garden side) 8.0 Very good 1 review ### Highlights Yard Furnished patio Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator - 269 sq ft - Sleeps 3 - 1 King Bed ![Junior Suite](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/dc25fbde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Yard Furnished patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available - 366 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/7000000/6110000/6108000/6107969/df9ae423.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 3 reviews ### Highlights Yard Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Refrigerator LCD TV - 194 sq ft - River view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNamur-Hotels-The-Royal-Snail.h6107969.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNamur-Hotels-The-Royal-Snail.h6107969.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C50.45579%2C4.86208&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lWNxS-NnKOKNyGN4BMQs1jazU5o=) Avenue de la Plante 23, Namur, 5000 #### What's nearby - Grand Casino de Namur - 2 min walk - 0.2 km - Terra Nova - 6 min walk - 0.5 km - Castle of Namur - 7 min walk - 0.7 km - Felicien Rops Museum - 12 min walk - 1.0 km - Place d'Armes - 12 min walk - 1.1 km #### Getting around - Jambes Station - 17 min walk - Charleroi (CRL-Brussels South Charleroi) - 37 min drive #### Restaurants - ‪Circus Casino Resort - ‬2 min walk - ‪Le Panorama - ‬9 min walk - ‪La Carte Du Roi - ‬10 min walk - ‪Schtouff - ‬7 min walk - ‪Le Château de Namur - ‬14 min walk ## About this property ### The Royal Snail Luxury hotel near Castle of Namur Located close to Terra Nova and Felicien Rops Museum, The Royal Snail provides a terrace, a garden, and a library. Adventurous travelers may like the fitness classes, cycling, and Pilates at this hotel. Indulge in a body treatment, a manicure/pedicure, and a massage at the onsite spa. The on-site restaurant, Agathopede, offers lunch, dinner, and a poolside location. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Continental breakfast (surcharge), bike rentals, and valet parking (surcharge) - A roundtrip airport shuttle (surcharge), a front-desk safe, and tour/ticket assistance - Luggage storage, a 24-hour front desk, and an elevator Room features All guestrooms are individually furnished, and offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning. More amenities include: - Down comforters and rollaway/extra beds (surcharge) - Rainfall showers, designer toiletries, and hair dryers - 40-inch LCD TVs with satellite channels - Private yards, refrigerators, and daily housekeeping ## Similar properties ![Privilege, Room, 1 King Bed, Terrace, River View | Terrace/patio](https://images.trvl-media.com/lodging/1000000/70000/65200/65136/7a26e43f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Namur Hotel Namur - Spa - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 252 reviews CA $150 CA $163 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=65136&PinnedHotelID=65136&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/66000000/65570000/65563400/65563364/666783f1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Styles Namur Namur - Pet-friendly - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 350 reviews CA $111 CA $121 total includes taxes & fees Dec 21 - 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Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very good 278 reviews CA $87 CA $97 total includes taxes & fees Dec 23 - Dec 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=2861230&PinnedHotelID=2861230&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/1000000/880000/879300/879296/35662c4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Namur Centre Namur - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 58 reviews CA $112 CA $123 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=879296&PinnedHotelID=879296&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/10000000/9860000/9853300/9853263/135d6d37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Les Tanneurs de Namur Namur - Pet-friendly - Parking included - 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Pet-friendly - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 60 reviews CA $184 CA $195 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=74750030&PinnedHotelID=74750030&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Valet parking on site (EUR 15 per night) ### Food and drink - Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 20 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Agathopede ### Things to do - Bicycle rentals - Fitness classes - Full-service spa - Gym - Library - Outdoor pool - Pilates classes - Sauna - Steam room ### Family friendly - In-room refrigerator - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - On the riverwalk - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Grab bar near toilet - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 3 floors - 4 buildings - Art Deco architecture - Banquet hall - Built in 2013 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 40-inch smart TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free weekday newspapers - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: EUR 50 ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 30.0 per night Cribs (infant beds) are available for EUR 15.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 100.00 per stay - A tax is imposed by the city: EUR 1.25 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately EUR 20 per person - Airport shuttle fee: EUR 95 per vehicle (one way) - Valet parking fee: EUR 15 per night - Late check-out fee: EUR 50 (subject to availability) - Crib (infant bed) fee: EUR 15.0 per night - Rollaway bed fee: EUR 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This hotel is rated 4 star Superior. ### Property is also known as Royal Snail Royal Snail Hotel Royal Snail Hotel Namur Royal Snail Namur Snail Hotel The Royal Snail Hotel The Royal Snail Hotel The Royal Snail Namur The Royal Snail Hotel Namur ## Frequently asked questions ### Does The Royal Snail have a pool? > Yes, this property has an outdoor pool. ### Is The Royal Snail pet-friendly? > No, only service animals are welcome at the property. ### How much is parking? > Valet parking is available for EUR 15 per night. ### What time is check-in at The Royal Snail? > Check-in start time: 4:00 PM; Check-in end time: midnight. ### What time is check-out at The Royal Snail? > Check-out is at 11 AM. Late check-out is available for EUR 50 (subject to availability). ### Does The Royal Snail provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of EUR 95 per vehicle applies. ### Where is The Royal Snail located? > Situated on the riverwalk, this luxury hotel is within a 15-minute walk of Castle of Namur, Halle al’Chair, and Terra Nova. Place d'Armes and Eglise Saint-Loup are also within 1 mi (2 km). Jambes Station is 17 minutes by foot and Jambes-East Station is 22 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Royal Snail Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 215 8 - Good 165 6 - Okay 46 4 - Poor 15 2 - Terrible 6 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 9.0/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### Kunal Aug 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Summer break in Namur Good rooms, friendly staff, nice breakfast, great location! ##### Kunal Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Joanne Sep 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location for The Flow, at 15 minutes walk away. Comfortable hotel with character and the staff were delightful. Good value for money. ##### Joanne Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Xavier Jun 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a very nice and cosy boutique hôtel close the city center, at the bottom of the famous Citadelle. Rooms are very comfortable (decoration style is bold… you like it or not) and the real cherry on the cake is an excellent and affordable restaurant on site. Staff is super friendly and helpful. It was not my first time there and it won’t be the last. ##### Xavier Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Renato Jun 15, 2025 Excellent ##### Renato Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Matthew Jul 19, 2024 Liked: Staff & service, amenities, property conditions & facilities Great staff! ##### Matthew Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Steven Jun 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The bed was super comfortable, although room was a little on the small side it was very well appointed ##### Steven Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Nigel Nov 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of my favourite hotels that I stay in ##### Nigel Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Andrea Jul 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is very nice, rooms are large and nicely decorated. Amenities are lovely. ##### Andrea ### 10/10 Excellent #### Hamid Jul 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Locatie perfect, nette hotel. ##### Hamid Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### Xavier Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a very nice boutique hotel in Namur (probably unique as far as I know). The restaurant is excellent. Only the breakfast could be improved. But overall, a really pleasant stay. ##### Xavier Stayed 1 night in Apr 2024 ### 10/10 Excellent #### andrea Dec 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### perfect very cozy hotel, rooms are big, very clean and the employees are all nice and kind ##### andrea Stayed 2 nights in Nov 2023 ### 4/10 Poor #### emile Mar 23, 2025 The shower was cold as the boiler broke down. Reception said it was fixed and would work again which wasn't the case. ##### emile Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Helen Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Royal Snail is a great boutique hotel on the outskirts of town but very walkable. Free parking outside the property. Rooms were spacious and all staff were happy to help. Breakfast was good - only cold buffet on display however hot items could be made on request which was great as they were fresh! I really appreciated the omelette and bacon which was cooked for me! Restaurant was lovely with great food. It was busy with few staff however we never felt like we were neglected and they made sure we had everything we needed. Good selection of wines and specialist gin with many tonic options. The spa is quite pricey but beautiful, very small but a high standard - treatments need to be booked in advance as external staff cons to do these. The gym is small and functional (TV was missing from wall when we were there). The pool is really tiny - it’s a plunge pool more for decoration - would be great to have some big fish in it as not really a functional pool! The bedrooms are nice with the best mini bar I’ve had for years! Huge super king bed. Beware that some bedrooms have only a glass screen between the bedroom and bathroom with no privacy screen! Ours had a separate bathroom which was fine (6th floor). The TV really needs upgraded in the room - specified SMART TV but wasn’t - usually freebies channels only, no internet to cast devices or watch Netflix etc. I would highly recommend this hotel and definitely return! ![](https://a.travel-assets.com/ugc/hotel-reviews/52e70cf0-eb57-4504-b4a3-0cd6dd1a7eb2-1754422576939.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5905e466-af5c-42f8-a9e6-1a5478051570-1754422576866.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ac63d046-4be7-4fbd-ab0d-bbca8757bcb6-1754422576406.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Helen Stayed 1 night in Aug 2025 ### 8/10 Good #### Franky Oct 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Top Super enkel parking probleem ##### Franky Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Michael Jul 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fun place to spend a few nights when visiting Namur. The air-conditioning was great in the hot July weather when I visited and my little balcony, which I was not expecting, was a treat. I often travel solo and take Expedia's recommendation of the suitable room for solo travellers. My room had a single bed which had a comfortable mattress but was a bit on the small side for a 6ft2 man! ##### Michael Stayed 4 nights in Jul 2024 ### 6/10 Okay #### grant Aug 16, 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### general we have stayed in this hotel many times in the past but sadly now needs a good clean and update. expensive breakfast ##### grant Stayed 1 night in Aug 2022 ### 6/10 Okay #### Christine Sep 5, 2024 Liked: Staff & service Disliked: Cleanliness The air conditioning- if there was any- was certainly not working. It was very hot and the room never cooled down. The first thing I check when I travel abroad is to be sure the facility has air conditioning. I feel it was false advertising to say this property had air conditioning. The room was musty. ##### Christine Stayed 3 nights in Aug 2024 ### 4/10 Poor #### Verified traveller Feb 29, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A bad experience Noisy (the hotel provides ear plugs) & smelly bedding. Overall, a bad experience, with features listed on the website and that cost in fact a fortune ! As a frequent traveller, I think that it does not deserve 4 stars. ##### Verified traveller Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Verified traveller Aug 26, 2024 Disliked: Staff & service, property conditions & facilities, room comfort #### Beware of fraudulent exit charges in this hotel I asked to do laundry in their own in-house machine and staff agreed to it. I Dropped off my laundry and the hotel manager noticed it and told reception that the machine in question is not for washing customers' laundry, even though laundry room's marked as hotel properties @hotels.com website. The manager decided on his own, without asking us anything, to use them their external premium laundry service, which is available to use using separate order sheet in the room that must be filled out if it is used. When I later picked up the laundry, they told the cost was exactly the same as room hold. I never got any kind of receipt for the service either. I called hotels.com and they found this weird. Upon exit they told us to pay voluntarily smaller amount or they'll double charge the room hold using Hotels.com "no show" hold from my credit card. They did the fraudulent charge and I had to close my credit card in order to do the chargeback claim. The credit card company paid me back the amount and hotel is now in hot water with the credit card company due to fraudulent charge. I would avoid this hotel as the manager engineers services you did not order and does not give receipt for it and ultimately tries to trick you paying smaller amount which you cannot chargeback if you've voluntarily paid with PIN if you fall into his tricks. If you sort ratings starting from the worst, you can see the manager is very rude and calls bad ratings liars. They're not. Room was also loud. ##### Verified traveller Stayed 2 nights in Jul 2024 ### 4/10 Poor #### Ann Sep 25, 2025 Disliked: Cleanliness, staff & service Mooi hotel maar het was niet zo proper. Het was ook een probleem omdat we buiten wilden ontbijten. De deluxe kamer was zijn 140 euro niet waard en voor het ontbijt moest je nog eens 20 euro pp bijbetalen. Het vertrek was ook niet zoals het hoort. Koud en kil... ##### Ann Stayed 1 night in Sep 2025 ### 6/10 Okay #### Bea Sep 9, 2025 zwembad minimaal ##### Bea Stayed 2 nights in Aug 2025 ### 6/10 Okay #### stéphane Aug 7, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Très moyen au niveau du service pour un 5 étoiles En relais de spa en Belgique ##### stéphane Stayed 1 night in Jul 2025 ### 8/10 Good #### Astrid Jul 11, 2025 Liked: Cleanliness, property conditions & facilities Ansprechende Unterkunft mit schönem Außenbereich! ##### Astrid Stayed 1 night in Jul 2025 ### 10/10 Excellent #### RWW May 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lekker verblijf gehad. Lekker eten ##### RWW Stayed 1 night in Apr 2025 ### 10/10 Excellent #### pascal Apr 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un sejour parfait Deuxième séjours dans cet hotel magnifique. Les chambres sont tres confortables et nous sommes tres bien places par rapport a la citadelle. Nous y retournerons volontiers ##### pascal Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Ayung Resort Ubud](https://www.expedia.ca/Ubud-Hotels-Ayung-Resort-Ubud.h5984756.Hotel-Information) > > [Park Inn by Radisson Liege Airport](https://www.expedia.ca/Grace-Hollogne-Hotels-Park-Inn-By-Radisson-Liege-Airport.h1631420.Hotel-Information) > > [InterContinental Toronto Centre by IHG](https://www.expedia.ca/Toronto-Hotels-InterContinental-Toronto-Centre.h4978.Hotel-Information) > > [Microtel Inn & Suites by Wyndham Kirkland Lake](https://www.expedia.ca/Kirkland-Lake-Hotels-Microtel-Inn-Suites-By-Wyndham-Kirkland-Lake.h11692573.Hotel-Information) > > [Spend the night in a private spa for couples with sauna hammam jaccuzi](https://www.expedia.ca/Mouscron-Hotels-Spend-The-Night-In-A-Private-Spa-For-Couples-With-Sauna-Steam-Room-Jaccuzi.h37027293.Hotel-Information) > > [Hotels near Jokulsarlon Glacier Lagoon](https://www.expedia.ca/Jokulsarlon-Glacier-Lagoon-Hotels.0-l553248621533098576-0.Travel-Guide-Filter-Hotels) > > [Sheraton Vancouver Wall Centre](https://www.expedia.ca/Vancouver-Hotels-Sheraton-Vancouver-Wall-Centre.h11699.Hotel-Information) > > [Hotels in Dartmouth](https://www.expedia.ca/Dartmouth-Hotels.d7560.Travel-Guide-Hotels) > > [B&B Mississauga](https://www.expedia.ca/Mississauga-Bed-And-Breakfast.d7954-aaBedAndBreakfast.Travel-Guide-Accommodation) > > [Vacation Homes Costa Rica](https://www.expedia.ca/Costa-Rica-Private-Vacation-Homes.d42-aaPrivateVacationHomes.Travel-Guide-Accommodation) > > [Golf Hotels in Montana](https://www.expedia.ca/Destinations-In-Montana-Golf-Hotel.0-0-d228-tGolfHotel.Hotel-Filter-Destinations) > > [Ramada Plaza by Wyndham Marco Polo Beach Resort](https://www.expedia.ca/Miami-Hotels-Ramada-Plaza-By-Wyndham-Marco-Polo-Beach-Resort.h1661.Hotel-Information) ### Flights > [Flights from Manzanillo (ZLO) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/zlo/pvr/manzanillo-to-puerto-vallarta) > > [Flights from Toronto (YYZ) to Winnipeg (YWG)](https://www.expedia.ca/lp/flights/yyz/ywg/toronto-to-winnipeg) > > [WestJet](https://www.expedia.ca/WestJet-Flights.cWS.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Rajkot (RAJ)](https://www.expedia.ca/lp/flights/yyz/raj/toronto-to-rajkot) > > [Flights from Brandon (YBR) to Montreal (YUL)](https://www.expedia.ca/lp/flights/ybr/yul/brandon-to-montreal) > > [flights from trail regional airport](https://www.expedia.ca/lp/airports/yzz/flights-from-trail-regional-airport) ### Cars > [Car rentals in Miami](https://www.expedia.ca/Car-Rentals-In-Miami.d178286.Car-Rental-Guide) ### Cruise > [MSC MSC Seashore Cruises](https://www.expedia.ca/MSC-Cruises-MSC-Seashore.cMS-sSH.Cruise-Ship-Info) ### Activities > [Things to do in Buffalo](https://www.expedia.ca/Things-To-Do-In-Buffalo.d602674.Travel-Guide-Activities) > > [Things to do in Lambton Shores](https://www.expedia.ca/Things-To-Do-In-Lambton-Shores.d553248623278632714.Travel-Guide-Activities) > > [Things to do in Charlotte](https://www.expedia.ca/Things-To-Do-In-Charlotte.d178247.Travel-Guide-Activities) ### Packages > [Portugal Vacations](https://www.expedia.ca/Portugal.d147.Destination-Travel-Guides) > > [Mount Royal Park](https://www.expedia.ca/Mount-Royal-Park-Ville-Marie.d507156.Vacation-Attraction) > > [Jamaica Vacations](https://www.expedia.ca/Jamaica.d88.Destination-Travel-Guides) ### General > [Visit South Beach](https://www.expedia.ca/Miami-South-Beach.dx6138745) > > [Visit Herring Cove](https://www.expedia.ca/Herring-Cove.dx6294373) > > [Visit Downtown San Luis Obispo](https://www.expedia.ca/San-Luis-Obispo-Downtown-San-Luis-Obispo.dx553248635976479118) > > [Visit Bloomfield Hills](https://www.expedia.ca/Bloomfield-Hills.dx6746)