- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
What I liked...the hotel is neat and clean. It is at beach front location with paid parking available. The rooms are good size with good partition in family rooms. What I didn't like...There is a lack of basic facilities such as lack of iron and no tea making facilities in room like a kettle. The breakfast is really basic, the sausages were not proper sausages, they were the boiled ones. There was no fried egg, you have to boil your own eggs and no beans, no tomatoes to go with your sausages. Staff- the guy at check in was lovely. When we told him about the lack of kettle in the rooms and how we felt like having tea, he pointed us to the coffee/tea machine where we could unwind. There were also water bottles there which we could use. Later that day when we came back from dinner there was a lady on the shift. She was quite rude and interrupted us when I went to the machine to make tea. She said that the machine was only to be used for breakfast and we can't make tea. I politely referred her to what her colleague had said and she said he was not doing his job properly. I asked her to check policy with management and she replied rudely that she didn't need to check. I explained that there is a discrepancy between staff setting their own rules and if the coffee machine is in the public area it is meant for use. I then picked up a water bottle and she made us put it back and said we cannot use it. Hotel needs consistent policies. Sauna is there but only 3 hours a day.