Muir of Ord Vacation Packages

The location is fantastic — the hotel sits in a great spot, and the entrance is charming. Unfortunately, everything else about our stay was disappointing. Due to a ferry cancellation, we had to book last-minute and arrived at the Royal Highland around 9pm. When we got to reception, no one was there, and there was no bell to alert staff. We waited at least ten minutes, during which time other employees walked past and saw us waiting but didn't acknowledge us or go find someone to help. When we asked about the free parking we'd booked, the attendant told us we'd actually need to use a paid multistorey car park. When we pointed out that our reservation included parking, she responded curtly: "We have 84 rooms here — do you expect us to have spaces for all of you?" This felt unnecessarily dismissive given we were simply asking about something we'd paid for. The room itself was a mixed bag. The wallpaper was attractive, but the space felt outdated overall. Neither bedside light worked, and the door rattled loudly every time someone in the corridor opened or closed theirs, which was jarring and disrupted our sleep. The walls were thin enough that we could hear conversations from the corridor clearly, which made it hard to relax or get any privacy. The shower had almost no water pressure, and the room lacked a hairdryer and conditioner. Overall: great location, but the service and room quality didn't live up to it.

The hotel is very close to the busy center of town and right across the street from the river. The room was clean and had more than adequate space for two. The hotel did not provide shampoo, so bring some. The breakfast buffet was filling.

Friendly staff, excellent food and comfortable drawing room to relax in with fine whisky. Lovely locally made gifts available to buy. We shall be back.