Forfaits vacances – Melrose Park

Hôtel historique très bien situé à quelques minutes de tout, chambre rénovée et spacieuse mais pas de vue au 517. La chambre donne dans une ruelle. Hyper silencieux . Ce qui est non négligeable dans cette ville où on entend beaucoup de sirènes ou le train. Le seul point négatif, c’est l’ascenseur. Le week-end on attend longtemps . 15 minutes. On a du prendre l’escalier pour descendre. On a eu un super service. Personnel très gentil.

hôtel très confortable. Des employés très agréables, d autres moins.

Les chambres offre une vue magnifique sur la ville et le lac Champlain, les personnel est très attentif.

Très bon hébergement, équipements au top, parking un peu cher.

The hotel is perfectly located in the Loop district. The rooms are spacious and clean, but nothing more. The bathroom is very good, with a large shower. We had a problem with a clogged sink, and someone intervened very quickly to solve the problem. The air conditioning works well. There's a coffee machine and a microwave which is very handy. Lots of cupboards too. The view from the room was perfect, we had taken the "king size bed with landmark view" option and it's a real plus. We had a view over the gardens of the Willis Tower. So why 3 stars and not 5? First of all, the staff at reception: you have to beg for a smile or a hello. It's not a very warm welcome. You always feel like you're intruding. Secondly, the sheets are not suitable. The mattress is so thick that the fitted sheet doesn't fit. As a result, in 5 minutes, the bed is completely unmade and you have to sleep on the mattress protector (not sure this one is changed after each customer). We did ask for a flat sheet, but our request went unanswered. It's a real shame for a Hilton hotel.