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"The hotel was old and there is no access to an elevator without having to go behind the building and around through the outside to get to the elevator. When you're in the elevator it bangs and shakes and feels very unsafe. When we got to the second floor, there was caution tape all over the stairs and the balconies. The hotel is just really old."

"Good egg tacos"

"I had high hopes for this hotel for its exceptional 9.4 star rating but unfortunately, the cons far outweigh the pros. Pros: Safe location (within shopping plaza); very spacious rooms with separate living/couch area; very comfortable beds with plush clean sheets; breakfast was good but I did wish the food was warmer -- for some reason the temp was pretty low. Cons: Both bedside lightings did not work; the telephone was dead (bye bye room service); BOTH outlets on the bedside table did not work (I had to charge my phone by the coffeemaker which isn't such a big inconvenience except that I work from my phone, but I do realize this is a personal problem); there are no full-length mirrors (just the bathroom mirror); and lastly, the cherry on top -- the internet randomly shut off thus the wi-fi and smart tv didn't work for 2 days of my stay."

"Clean room and great staff, stay was peaceful"

"Clean room and quiet/relaxing during my stay"

"Staff was arrogant, we did not receive room service as requested, breakfast was stale, manager attempted to inflate cost from my initial reservation amount. Additionally, Expedia customer service was not helpful. Overall experience terrible!"

"New property, well done!"

"Clean room, good breakfast, newly renovated"

"For what you pay for the balcony and lake view isn’t worth is rooms run down, no hot water and dirty not updated balcony. The restaurant on property we went to for three days was awful service even when only people in restaurant. Way over priced for the pack of service Very disappointing"