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Shangri-La Kuala Lumpur

5.0 star property
Family-friendly Kuala Lumpur hotel in Golden Triangle with a full-service spa

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Shangri-La Kuala Lumpur

City view
Lobby
Front of property
Sauna, spa tub, body treatments, hydrotherapy, body wraps, body scrubs
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

9.2 out of 10
Guests loved the amenities.
  • Pool
    Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Parking included
    Parking included
  • Spa
    Spa
  • Room service
    Room service
The price is CA $165
CA $197 total
includes taxes & fees
Oct 5 - Oct 6
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Room options

Available filters for rooms
Showing 3 of 10 rooms

View all photos for Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Executive Room, 1 King Bed (Business)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Twin Beds (Selection)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 861 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Classic Room, 1 King Bed (High Floor)
InterContinental Kuala Lumpur, an IHG Hotel
Pool
Spa
Free WiFi
Restaurant
9.0 out of 10, Wonderful, (1001)
The price is CA $159
CA $191 total
includes taxes & fees
Oct 22 - Oct 23
InterContinental Kuala Lumpur, an IHG Hotel

About the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • Kuala Lumpur Tower - 12 min walk
  • Suria KLCC Shopping Centre - 12 min walk
  • Petronas Twin Towers - 14 min walk
  • Pavilion Kuala Lumpur - 14 min walk
  • KLCC Park - 16 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Bukit Nanas Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Xin Cuisine - ‬6 min walk
  • ‪Arthur's Bar & Grill - ‬1 min walk
  • ‪Melting Pot Cafe - ‬5 min walk
  • ‪Lemon Garden Cafe - ‬1 min walk
  • ‪Lemon Garden 2 Go - ‬5 min walk

About this property

Shangri-La Kuala Lumpur

Family-friendly hotel near Petronas Twin Towers
Located close to Suria KLCC Shopping Centre and KLCC Park, Shangri-La Kuala Lumpur provides a poolside bar, a terrace, and shopping on site. Treat yourself to a manicure/pedicure, a body treatment, or a massage at the onsite spa. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and a ballroom
  • Guest reviews speak highly of the helpful staff and walkable location
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and bidets
  • LCD TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

Languages

Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Shangri-La Kuala Lumpur?

As of Sept 22, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on Oct 5, 2024 start from CA $164.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Kuala Lumpur?

Self parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Suria KLCC Shopping Centre, and Petronas Twin Towers. Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 8 minutes.

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1002 reviews" "
Rating 8 - Good. 212 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Koji

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Shangri La hotel is keeping their quality for long time. The breakfast is fantastic.
Stayed 3 nights in Sep 2024

8/10 Good

Senthiram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good bit my whole experience was ruined by the check in. Upon arrival i was escorted by a staff member to be checked in. She said to wait and i would be seen as soon as an agent was available. The moment the agent was free and walked towards her when she told me ro wait as a the gentleman behind me was before me. There was no one behind me when i arrived, but i waited. It was now going on 10mins and all the other agents were seeing guests who arrived after me before me. After awhile i was seeen and immediately expressed my disappointment. The agent apologised profusely but this marred my experience as throughout my stay i kept getting bad vibes from the staff. The property is beautiful, local to everything but i was left to feel uncomfortable throughout my stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and customer service. The result was a wonderful stay at the Shangri-la KL.
Stayed 21 nights in Aug 2024

10/10 Excellent

Nandini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything 😀
Stayed 6 nights in Aug 2024

8/10 Good

MUHAMMAD WAKAS AKHTAR

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is of good standard and very well located in KL. easy walking distance to shops and KLCC towers.
Stayed 10 nights in Aug 2024

10/10 Excellent

Eboni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Petronas Towers and easy to get around. Vwry friendly staff!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for KL. team Accommodated early arrival so thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Sengkang

Liked: Cleanliness, staff & service, property conditions & facilities
Well manage
Stayed 1 night in Aug 2024

4/10 Poor

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am writing to express extreme disappointment with a recent stay at the hotel. What should have been a relaxing honeymoon was anything but. Despite being advertised as a haven of tranquility, the adults-only areas were consistently overrun by children with no staff intervention. Upgrading to the Horizon Club made no difference, as it was equally chaotic with loud videos and kids running around. The noise levels were unbearable, and the poolside was no better with guests playing loud music unchecked by staff, who instead provided them with cold towels and food. It was the wild west. The hotel is described as a place of rejuvenation, but the experience was far from it. Despite reaching out to the hotel to rectify these issues, we were completely ignored. The complete lack of control and disregard for guest comfort ruined a special occasion. Expected a luxurious, peaceful stay, and instead found a chaotic environment. This is far from the five-star quality anticipated. While the staff were friendly and professional, these issues need to be addressed to ensure future guests can enjoy the serene experience promised.
Stayed 3 nights in Jul 2024

10/10 Excellent

Hussain Shaheed

Stayed 3 nights in Jul 2024

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2024

10/10 Excellent

Kazunori

Stayed 1 night in Jul 2024

10/10 Excellent

Reza, West Linn

Stayed 4 nights in Jul 2024

8/10 Good

Peter

Stayed 1 night in Jul 2024

10/10 Excellent

Keith, Honolulu

Stayed 1 night in Jul 2024

10/10 Excellent

Meng Kei, Hamilton

Stayed 1 night in Jul 2024

10/10 Excellent

Koji

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Location is great for getting around KL. Rooms are nice and clean, only downside was our room was a little on the small side. Pool area is nice and clean, well looked after and service was very good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dongbo

Travelled with family
Liked: Staff & service
old
Stayed 3 nights in Jun 2024

10/10 Excellent

N N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious.
Lovely stay, incredible breakfast selection. Central to the shopping district of KL.
Stayed 3 nights in Apr 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the family with little kid everything was available in the hotel itself . All the facilities were amazing .
Stayed 4 nights in May 2024

10/10 Excellent

Jihyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean! Walking distance towards KLCC but it was just too hot and a bit dangerous to cross the intersection. Very friendly staff
Stayed 3 nights in May 2024