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"Coming from out of town to arrive up to what looked and felt like a college dorm was terrible! The bedding and pillows were awful, the floors were filthy, and the light switch by the front door controls the lamps by the bed!!! Price should’ve been way cheaper "

"Our stay at Stoney Creek Hotel Kansas City - Independence was unfortunately the worst hotel experience we’ve had. There were extremely large groups of unattended children throughout the property. I’m not referring to a handful, there were easily two dozen pre-teen children running up and down the hallways late at night and occupying the pool area with little to no supervision. After 10 PM, the hallway running and yelling continued. When we politely asked them to stop, they became even louder. The suite above our room had children running, jumping, and moving furniture until nearly 2 AM, making it nearly impossible to sleep. We reported this to the front desk around midnight. The staff member who helped us was very polite and professional, and he did go upstairs to speak with them, but unfortunately the situation was never resolved and the noise continued. I understand hotels can’t make children behave, but there should be enforceable policies for the adults responsible for them. It isn’t fair for other guests — who paid the same rate, to dodge unsupervised children in hallways or feel like they need to watch children in the pool who clearly cannot swim. This is especially disappointing because my family has stayed here several times a year, but after this experience that will likely have to change."

"Specifically got the King hot tub suite. Hot tub was sub par and barely worked at all. "

"Hotel and room was fantastic! Breakfast was good."

"Very nice and clean hotel "

"I was very disappointed with my experience at this Comfort Inn. I try to stay positive, especially when traveling with my six-year-old son, but unfortunately there were several issues that made this stay far below expectations. Communication with the front desk was extremely difficult. The same staff member appeared to be working most of the shifts, and it was very hard to communicate basic questions or concerns. One of the amenities we were looking forward to was the hot tub that is advertised with the pool area. However, when we went to use the pool, we noticed the hot tub was completely covered with a platform built over it and clearly not operational. The pool itself also appeared very dirty, and after spending time in that area my son and I both started feeling sick. Another disappointing moment happened with breakfast. After driving nearly 10 hours the day before, my son and I slept in a bit. We came downstairs at 9:33 AM—just three minutes after breakfast ended at 9:30—and were told we could not have anything at all, not even cereal. While I understand policies, a little flexibility or kindness toward a tired parent and child would have gone a long way. Throughout the stay I did my best to keep the experience positive for my son. He noticed some of the issues around the hotel, and I didn’t want him to have a negative travel experience, so we spent most of our time away from the hotel. I travel to visit my kids and often just need a place to stay for a few nights "

"Every thing was great."

"It was a nice, clean property. Bed was comfortable. Staff was attentive and helpful."

"Unfortunately, the room we were staying in, wasn’t clean very well. On the nightstand there were used nicotine pouches near the phone. There was a leftover water bottle on the floor by the desk. This is disappointing, considering there was a message next to the TV saying the room was cleaned. It didn’t completely ruin our experience or anything, but it was a bit jarring. As for the staff, the person who checked me in was nice and attentive. However, the person next to them was either overwhelmed or simply didn’t want to be working. They seemed annoyed and aggravated. I will give this person a little grace, considering the hotel appeared to be packed full of people. The breakfast provided was lackluster. Biscuits were hard and dry. The premade omelettes were overdone. Again, I wasn’t expecting an extra extravagant spread, but I do think it could be executed better for what that’s worth. Overall, I would rate the stay a tad below average. I give that rating primarily because of the lack of attention to detail. In no way am I trying to disparage this hotel. I think the stress of having so many people stay there had a roll to play and put strain on the staff. When I stay at this facility again? That’s debatable depending on how much the rate is for the 200+ dollars I spent I wasn’t impressed. As for the positives, the lady at the front desk who greeted me was very nice and respectful. Unfortunately, she was next to another coworker, who obviously needed a break. "