Isla Navidad Vacation Packages

Pictures on web site do match with the hotel. Check in was very slow. Key, tv remote and a/c was broken and put together with tape. Bathroom windows were broken in the shower area. Humidity kept going in the room so a/c hard to keep up Literally had to hang toilet paper on the window so, the rooms next to would not be able to see in as we shower. There were lizards insides our room. The out side of oit room had some type of bug build up on the wall it was huge. The hotel in general needs a lot of up keep. Buffet was very poor. Not many variety of food. Drinks poorly made in bar areas. Any question I asked for information I would be directed to the lobby whic was very very far from room and down hill. And every time i made it to the lobby theyy would tell me they didn't knkw and direct me somewhere else and sometimes it would be very very far up hill. Definitely this is not a hotel I would come back to. It needs a lot of work when it comes to the building it self and it doesn't seem like they are doing anything to improve it. I did take pictures of everything if needed.

The hotel itself is a real beauty, grounds are well kept and they are clean. Lots of pools for everyone, any age, bars were also good. Buffet restaurant(Bugambilias) is very good, and a la carte restaurants were also good.

The resort is lovely, clean, beautifully decorated in traditional Mexican style. The service and staff were amazing and very attentive. It was a very relaxing and luxurious stay. I will go back!

We stayed in the condo's by the canal because we wanted kitchens and they are by the long pool that parallels the canal, where the fishing boats and water taxis can come right in front of the rooms. The condos are adequate but outdated, have minimal kitchen equipment (varies from room to room). There is no microwave just an outdated stovetop. The kitchen sink in ours was pretty knarly, faucet was rusted out with very poor water pressure. There is also so hairdryers in the rooms and toiletries don't include lotion or shower caps. The regular rooms are much nicer and have been updated. There was one big complaint, of the restaurant. The last night we ordered Nacho's, and they came burned so we sent them back. We had ordered sour cream and guacamole on the side of Nachos, but did not want either when we sent Nachos back. The waitress brought the guacamole anyway and when we told her we didn't want it without the Nachos she said that SHE would be charged for them, so of course we took it and paid for it. We thought that policy was very unfair to the waitress. There was no apology from the kitchen or management regarding the burnt Nachos, but they didn't charge for them only the side of guacamole.