Sheraton Hamilton Hotel

No where on the website did it state that the whirlpool was out of order. We specifically chose this hotel for the whirlpool. Upon check in we were even told about the “pool” hours and not notified at that time. We were refused a rollaway bed, and offered 1 pillow and 1 thin blanket to accommodate my child sleeping on the floor??? Again, while booking no where did it state that “due to fire regulations” they could not fit a rollaway in the room reserved. Actually all it stated was to write down our additional requests (with a suggestion of “rollaways” in the context). This was a very disappointing stay due to the lack of knowledge, the staff not being forthcoming. The reservations site not being forth coming, and the complete disregard for notification. On top of that, they put my family (with young children and I) into a room directly beside the elevator foyer, we were up til 3am listening to guests talking and going in and out the the elevator. Absolutely unacceptable.