Find Hotels by Independent in Gonzales

"Great hotel to stay! Friendly Staff, Rooms clean!"

"👍"

"Me and my family had a very good experience in this hotel and my kids loved it they did not want to leave"

"On Friday, the first day after checking in and getting settled in my daughter and her cousin found a lizard on the carpet next to the bed, it camouflaged with the carpet but they saw it and we got it out of the room, I advised the front desk which they advised they would advise their manager that wasn’t in until Sunday which was the day we were going to check out, but yet didn’t get offered another room or anything at this point, so Sunday I advised the manager at the front desk which advised that they weren’t able to do anything due to using a 3rd party for booking? Which for me I am still staying at the hotel with my family so why wouldn’t anything be able to be done, didn’t get an apology or anything. Was upset about this matter "

" excellent"

"We tried to update our stay from 2 nights to 1 night a day fully before our 2nd night was to start, and were denied. Long story short, even when we gave plenty of notice to update our stay, we were still charged for an extra night (>$100). Story: I approached the night shift front desk staff around 8pm. He told me to come back in the morning before checkout to do the request. The next morning I went to the front desk around 10am (check out is 11am). That front desk staff told me to update through Expedia. I then contacted Expedia who told me they needed to update through the front desk staff (coming full circle in a loop). Expedia said they would call the front to work through it. When Expedia called, per Expedia, the front desk said that Expedia needs to call back because the front desk was busy. I then physically went back to the front desk and waited for no other guests to be occupying their attention. Once I was the only one, I told Expedia to call. The front desk attendant then said they had to wait for their manager to come in at 11:30am to handle the situation. We relayed the message & I left because Expedia said they would call them back to resolve the issue. I had to leave the property at this point. The next day I got this email from Expedia "We're understand that your money is important to you. However, after multiple attempts to contact the property on your behalf, we were unable to obtain approval for a waiver. Based on this, the original policy will apply." "

"Yes I had a very nice stay "

"Awesome stay. Clean room, comfortable bed, and yummy breakfast."

"Staff was excellent "