"I traveled to Nadi for 2 nights with 2 friends. Once I got to my room, I detected that mold was present because my eyes and nose began to burn. The furniture in the living room was tired-looking and not modern. What I saw online was bright & nice-looking compared to the actual room.
I asked to be moved & I was upgraded to a 2-bedroom beachfront. While asleep, I was awakened several times by the scent. I went to the reception area, & complained about the heavy mold which caused now my chest to tighten. The wonderful front desk staff gave me another room but now the scent was covered by heavy bleach & other fragrances.
One of my friends had the same problem. She has asthma & was forced to give herself multiple breathing treatments then realized she had to leave for her health.
I asked to speak to the manager & (Sherwina) told me that she went to the rooms I stayed in and they smelled normal. She also said I will not be refunded but she will be happy to put me in another room. After 3 rooms, I said no. I asked if I could be moved to the Wyndham with my friends & she agreed. The service and rooms were impeccable!
I request a refund for the 1st night because I did not get what I paid for. Sherwina told me to contact Expedia & she would be happy to refund the room. Expedia contacted her & she told them to write a letter explaining my complaint... only to tell them that she tried to solve the problem by upgrading me to a 2-bedroom beachfront & she will not refund me. I was robbed"