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"We had a lovely stay at the property. Kimmi was extremely attentive. Dietary requirements were catered for with the host going above and beyond. The property is very quiet, there is only one property for overnight stays. Therefore you will be the only guests at the property."

"I hope this will get your attention: every time I tried to book this property for the night of that day. I tried several times, but it showed as "unavailable." So i booked another arrangement. But I received a confirmation in the middle of that night. I contacted the owners in the morning by phone and by email, but did not get a response. Same thing with Expedia. So I would like a refund, or a credit to stay there another day, as I am still in the area. I would appreciate a prompt response....

"Great central location close to main sights and bus/train stations. Good choice of food for breakfast. Wife and kids enjoyed the complimentary face masks, moisturisers etc"

"Great location in Matsumoto and very helpful staff. Would recommend!"

"Great stay"

"Wonderful place!"

"Great spot, highly recommend!!"

"Room was comfortable with enough space, good breakfast! "

"Excellent hotel in a very good location. The room was large, beautiful and well equipped. Great amenities and breakfast, friendly staff. "

"Nice Hotel in Matsumoto with a fantastic location. The cleaning and amenities were spot on. The front desk was of particular note and very helpful."

"Old but well maintained. Clean and airy. Every one from porter, front desk and reataurant very helpful and very nice and warm. Keep a good work ❤️"

"excellent hotei in all aspects. nice and comfortable room, bathroom and breakfast."

"Good value for a short stay"

"Great amenities, loved the bath room, friendly staff, convenient location"

"Great location. Very close to the train and bus station and 10 minutes to historical and shopping. Staff was very friendly and efficient. Breakfast was good too"

"Excellent breakfast buffet."

"A charming historical inn and hospitable hosts with great location, my partner was so reluctant to leave."

"This very new seeming property was excellent and I'd certainly choose it again for another stay at Besshoonsen. Room was and clean relatively spacious, the three private spas worked well (although the hotel was not full when I stayed). Meals were delicious, dinner and breakfast, and sensible quantities. If you're thinking of an overnight here a) you should come - it is a lovely old town and b) this place has your back for a bit of onsen magic while you are here."

"Good for a short stay."