Title: Hoshino Resorts KAI Matsumoto - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hoshino Resorts KAI Matsumoto Ryokan with a full-service spa, steps from Asama Hot Spring ![Japanese-style Room with Outdoor Bath and Garden Terrace RB4 | Bathroom](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/2c5bf043.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/a3bc2d03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/b2dadda1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/595b0730.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese-style Room with Outdoor Bath RA4](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/93a6d50c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Matsumoto Castle, Hoshino Resorts KAI Matsumoto offers an authentic Japanese retreat. Enjoy a rejuvenating soak in the indoor mineral hot spring or indulge in local cuisine at breakfast, while exploring nearby Alps Park and taking advantage of amenities like free self parking, a library, and spa services. 9.4 Exceptional ## Popular amenities - Spa - Breakfast included - 24/7 front desk - Parking included - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9681497&PinnedHotelID=9681497&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Japanese-style Room FA4](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/8b26842c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room FA4 10.0 Exceptional 2 reviews ### Highlights Air conditioning Refrigerator Flat-screen TV Shower/tub combination Deep soaking bathtub Private bathroom Minibar In-room massage - 484 sq ft - Sleeps 4 - 1 Twin Futon OR 2 Twin Futons ![Japanese-style Room with Outdoor Bath RA4](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/8b3f1046.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room with Outdoor Bath RA4 10.0 Exceptional 1 review ### Highlights Private outdoor hot tub Air conditioning Refrigerator Flat-screen TV Shower/tub combination Deep soaking bathtub Private bathroom Minibar - 646 sq ft - Sleeps 4 - 1 Twin Futon OR 2 Twin Futons ![Japanese-style Room with Outdoor Bath and Garden Terrace RB4 ](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681497/47dcb175.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room with Outdoor Bath and Garden Terrace RB4 ### Highlights Yard Terrace Private outdoor hot tub Air conditioning Refrigerator Flat-screen TV Shower/tub combination Deep soaking bathtub - 646 sq ft - Sleeps 4 - 1 Twin Futon OR 2 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Hoshino-Resorts-KAI-Matsumoto.h9681497.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Hoshino-Resorts-KAI-Matsumoto.h9681497.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.26164%2C137.98822&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Nen4LpUk8iDVgF7LQlcPK3PRrzk=) 1-31-1 Asama Onsen, Matsumoto, Nagano-ken, 390-0303 #### What's nearby - Asama Hot Spring - 3 min walk - 0.3 km - Alps Park Matsumoto - 5 min drive - 3.6 km - Matsumoto Castle - 5 min drive - 3.7 km - Matsumoto City Museum of Art - 6 min drive - 3.8 km - Matsumoto Performing Arts Center - 6 min drive - 4.1 km #### Getting around - Shimonii Station - 8 min drive - Hotaka Station - 27 min drive - Komaki Airport (NKM) - 176 min drive #### Restaurants - ‪ラーメン屋 がったぼうず - ‬6 min walk - ‪でんでん(DenDen) - ‬10 min walk - ‪中華料理 龍華楼 - ‬18 min walk - ‪札幌らーめん そらや - ‬13 min walk - ‪さくら食堂 - ‬10 min walk ## About this property ### Hoshino Resorts KAI Matsumoto Upscale ryokan near Asama Hot Spring Located close to Alps Park Matsumoto and Matsumoto Castle, Hoshino Resorts KAI Matsumoto provides free breakfast (local cuisine), an indoor mineral hot spring (onsen), and a coffee shop/cafe. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a library and a restaurant. Other perks include: - Free self parking - Hot springs on site, coffee/tea in the lobby, and a 24-hour front desk - An elevator Room features All guestrooms at Hoshino Resorts KAI Matsumoto offer comforts such as air conditioning, in addition to amenities like free WiFi and desk chairs. Other conveniences in all rooms include: - Bathrooms with deep soaking tubs and free toiletries - Refrigerators, daily housekeeping, and desks ## Similar properties ![Public bath](https://images.trvl-media.com/lodging/10000000/9630000/9623200/9623104/2f026cd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oiwakeya Ryokan Matsumoto - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 13 reviews CA $430 CA $478 total Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=9623104&PinnedHotelID=9623104&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/a1eb8473.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matsumoto Hotel Kagetsu Matsumoto - Hot tub - Spa - Free WiFi - Restaurant 9.0 Wonderful 940 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, hot springs](https://images.trvl-media.com/lodging/88000000/87810000/87802400/87802389/a0d53044.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### aduminoyu onyado nonomatsumoto Matsumoto - Spa - Free WiFi - Air conditioning - Breakfast available 9.6 Exceptional 209 reviews CA $115 CA $130 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=87802389&PinnedHotelID=87802389&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/66000000/65700000/65697600/65697521/b9ff2a52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tabino Hotel Matsumoto Matsumoto - Free WiFi - Air conditioning - Breakfast available - Laundry 9.2 Wonderful 410 reviews CA $144 CA $159 total Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=65697521&PinnedHotelID=65697521&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/3000000/2700000/2693300/2693262/dbb81dfd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dormy Inn Matsumoto Natural Hot Spring Matsumoto - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 946 reviews CA $106 CA $120 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=2693262&PinnedHotelID=2693262&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/20000000/19850000/19849000/19848975/8b93aa6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yumotoya Asama Onsen - Parking included - Free WiFi - Air conditioning - Breakfast available 8.4 Very good 55 reviews CA $141 CA $162 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=19848975&PinnedHotelID=19848975&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/5000000/4720000/4714800/4714766/db09dbc1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matsumoto Marunouchi Hotel Matsumoto - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 422 reviews CA $211 CA $256 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4714766&PinnedHotelID=4714766&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (JPY 1200 per person)](https://images.trvl-media.com/lodging/19000000/18220000/18216800/18216779/w6720h4473x0y0-d4c79934.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Richmond Hotel Matsumoto Matsumoto - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 747 reviews CA $75 CA $92 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=18216779&PinnedHotelID=18216779&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Twin Room, Non-Smoking](https://images.trvl-media.com/lodging/49000000/48610000/48604400/48604322/51ec8a3e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### THE CELECTON Matsumoto Matsumoto - Free WiFi - Air conditioning - Breakfast available - Parking available 8.4 Very good 1,009 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=48604322&PinnedHotelID=48604322&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese Style Standard Room with Shared Bath](https://images.trvl-media.com/lodging/11000000/10580000/10576600/10576598/51ada79c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izumiya Zenbe Matsumoto - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 106 reviews CA $282 CA $344 total Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=10576598&PinnedHotelID=10576598&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Free local cuisine breakfast available daily 7:30 AM to 9:00 AM - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Kaiseki meal ### Things to do - Full-service spa - Hot springs - Library - Wine tasting room ### Family friendly - In-room refrigerator ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Full-service spa - Hot springs - In-room massages - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Designated smoking areas ## Room amenities ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer (on request) - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 26-inch flat-screen TV ### Food and drink - Minibar - Refrigerator ### More - Air conditioning - Desk - Desk chair - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation ### Renovations and closures This property is closed from September 1 2025 to August 27 2027 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests traveling with a service animal must contact the property in advance. Additional fees may apply to children for items such as extra bedding and meals. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hoshino Resorts KAI Matsumoto Inn Hoshino Resorts KAI Inn Hoshino Resorts KAI Matsumoto Hoshino Resorts KAI Hoshino Resorts KAI Matsumoto Ryokan Hoshino Resorts KAI Matsumoto Matsumoto Hoshino Resorts KAI Matsumoto Ryokan Matsumoto ## Frequently asked questions ### Is Hoshino Resorts KAI Matsumoto pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hoshino Resorts KAI Matsumoto? > Self parking is free at this property. ### What time is check-in at Hoshino Resorts KAI Matsumoto? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at Hoshino Resorts KAI Matsumoto? > Check-out is at noon. ### Where is Hoshino Resorts KAI Matsumoto located? > Located in Asama Onsen, this spa ryokan is 0.1 mi (0.2 km) from Asama Hot Spring and within 3 mi (5 km) of Alps Park Matsumoto and Matsumoto Castle. Matsumoto Performing Arts Center and Hinoki Hot Spring are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hoshino Resorts KAI Matsumoto Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 6.8 Location ### 9.8 Staff & service ### 9.4 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 34 8 - Good 7 6 - Okay 1 4 - Poor 2 2 - Terrible 0 ### 10/10 Excellent #### Nina Jun 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Loved the live music in the evening. The performance was amazing. ##### Nina Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Connor Dec 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best stay in Japan It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service! ##### Connor Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Ethan Mar 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism. ##### Ethan Stayed 1 night in Mar 2025 ### 10/10 Excellent #### CHAOTAI Aug 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### CHAOTAI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Heather E Feb 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back! ##### Heather E Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Lee Oct 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A very special place! Great onsen, exceptional service (Aso was so lovely) and delicious food. ##### Lee Stayed 1 night in Oct 2023 ### 10/10 Excellent #### francis Nov 4, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Outside onsen has very relaxing atmosphere. ##### francis ### 10/10 Excellent #### penchas Apr 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect. ##### penchas Stayed 1 night in Apr 2024 ### 8/10 Good #### Verified traveller Jan 1, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### relaxing we stayed at the end of out Japanese trip and it was nice to be out of the city, very quiet area, nice walks and temples near by. The Onsen was the highlight, the 2 areas were amazing, we went twice a day. very good service and good English from one of the staff was appreciated ##### Verified traveller ### 10/10 Excellent #### WING MAN Oct 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it. ##### WING MAN Stayed 1 night in Oct 2023 ### 10/10 Excellent #### William Jul 11, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Words cannot express As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano. ![](https://a.travel-assets.com/ugc/hotel-reviews/CCD5527FF6678BBF537FE23C7A6060C0026915071720730052724.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9A6DBA6A70B84B05695B8D7CB25BEF67CE3F9A4D1720730052908.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/58AC36EC58FD70E683C8A18CDE0C98470E18D5171720730051955.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5F90C1B123E173AC14C63C095798E43E6748F31E1720730053583.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 1 night in Jul 2024 ### 4/10 Poor #### André Oct 10, 2023 Disliked: Room comfort #### Disappointing Ryokan experience Altogether the remote location from the town center, difficult communication due to the language barrier not sufficiently overcomed by Google translator as well as a rudimentary private onsen setting contributed to a really disappointing Ryokan experience with respect to our expectations. ##### André Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Marco May 2, 2024 Liked: Cleanliness Disliked: Property conditions & facilities Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back. ##### Marco Stayed 2 nights in Apr 2024 ### 8/10 Good #### Verified traveller Feb 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 休閑 星野系列 - 界·松本（位於淺間溫泉♨️）可能心諗著淺間溫泉，對風呂設計期望過高？因為過往住咗幾間界都各自有特色及驚喜，這裡有10幾種不同風呂，但係，種多（室內外、mint & cypress sauna 、躺平、直立⋯但係，有點粗製濫做⋯當然室內更衣/休息室都係星野簡約舒服作風⋯亦一定有風呂後飲品🥤及雪條（但係，呢度係供應蘋果sorbet, 質感介乎雪糕與sorbet 之間，每一啖充滿蘋果味，超正）⋯房間當然簡約、柔和、超大⋯但係，冇景觀可言⋯但係房間大門口前，再有木欄柵及趟門，非常優雅⋯⋯朝、夕食都沿用安排獨立房間⋯⋯每次都好似走入迷宮⋯精美、美味、晚餐懷石料理其中雞鴨涮涮簥麥麵非常入味出色⋯黃昏，有自費wine tasting , 可惜只有日文講解；晚上有吉他音樂會及compliment餐酒供應⋯ ![](https://a.travel-assets.com/ugc/hotel-reviews/E2E53CCDE323D1D2D4D51A62504C58ECAF88CCCA1739877605165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49E4833C6459391B49AFCD69A178A63349BF1B871739877605029.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Ken Jan 9, 2025 Liked: Amenities, property conditions & facilities The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax! ##### Ken Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### JAECHUN Aug 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 호텔 서비스정신 매우 친절 합니다.음시도 깨끗하고 맛있어요. 특히 금고에 여권과 지갑,현금등 중요 물품두고 도쿄호텔에 왔는데 제방에 직접 전화해주시고 다음날 잘 받았습니다. 그것도 무료로, 걱정 많이 햇는 데 ,정말 감사드립니다. ##### JAECHUN Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Yuen Ying Prairie Jul 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service, onsen and meals ##### Yuen Ying Prairie Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Paul May 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you. ##### Paul Stayed 2 nights in May 2024 ### 10/10 Excellent #### Peter Apr 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wunderschönes stylisches Riokan typisch japanisch. Hervorragender aufmerksamer Service, sehr gepflegte Küche. Auch der Onsen ist sehr schön angelegt und lädt ein zur Erholung. Wir hatten eine Suite mit eigenem Onsen: sehr zu empfehlen! ##### Peter Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Johan Nov 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel ##### Johan Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Verified traveller Nov 16, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Time Out Great service, delicious food, invigorating onsen and lovely view from a spacious room ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### somsak May 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### รีสอร์ตสวยงามมาก ที่สุดแห่งการพักผ่อนอย่างเป็นส่วนตัว โรงแรมสวยมาก ห้องพักตบแต่งสวยงาม กว้างขวาง มีความเป็นส่วนตัวดีมาก พนักงานบริการได้อย่างยอดเยี่ยม โดยเฉพาะพนักงานเช็คอินและพนักงานเสริฟอาหารเย็น ขอชมเชมอาหารเย็น เป็นสไตล์ญี่ปุ่นแบบเก่า ทำได้ดีและอร่อยมากที่สุดที่เคยทานมา รู้สึกประทับใจมาก ๆ ห้องออนเซน กว้างขวาง สวยงาม มีเลือกหลายแบบ แขกไม่เยอะ ทำให้รู้สึกเหมือนเป็นที่พักส่วนตัวเลยทีเดียว มีสิ่งที่ต้องขอให้ปรับปรุงเล็กน้อยคือ ผ้าม่านบังแสงควรจะมีให้ครบทุกหน้าต่าง ตอนเช้าแสงจะไม่รบกวนแขก ตอนที่พักอยู่พระอาทิตย์ขึ้นตอนก่อนตีห้า ทำให้พักผ่อนไม่เต็มที่ ##### somsak Stayed 1 night in May 2019 ### 10/10 Excellent #### IslandGuy808, Honolulu, us May 4, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an outstanding deluxe property with top notch English speaking staff. I cannot say enough about how attentive and helpful the staff at this first class accommodation was for our group. The food here is also awesome. Kaiseki dinners were elegant and delicious. Breakfasts were also traditional yet memorable. My travel companions were in such awe of the food and its presentation that there was sparse conversation as everyone was mesmerized by each course. ##### IslandGuy808 Stayed 2 nights in Apr 2019 ### 8/10 Good #### Verified traveller Oct 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel, Not enough flexibility The hotel is beautiful and had a lot of luxurious touches. The staff was helpful and kind. I wish there were a shuttle service that was available as we had to take a $20 cab ride each way to get to downtown and back. The staff also required us to tell them when we were planning to leave and return so they could clean, set up, or put away the beds, as well as prepare dinner and breakfast. This meant that we needed to stick to a schedule, which meant that we had flexibility in general - we had to be awake at a certain time for breakfast or had to return at certain times. All in all a great hotel, but better for people who prefer a more structured vacation. ##### Verified traveller Stayed 3 nights in Oct 2018 ### 8/10 Good #### Verified traveller Oct 12, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 一貫星野旅館的體驗 這次是我第二次入住這家溫泉旅館，上一次已是十年前，因第一次的經驗良好，十年後決定再次到訪。現分享今次入住的體驗和跟上次的分別。這家旅館十年前還是叫貴祥庵， 其實2006年已經是星野集團一員。服務有一貫星野集團的質素，旅館員工都會說英語，溝通沒有問題，也比較懂外國人的需要。這次入住的房間有私人露天風呂，還有一個小的庭園，空間不錯。大浴場有兩個，採用日替制，即男和女浴場每天對調。兩個大浴場的休閒區都有按摩椅，也有免費飲料和瓶裝水提供。館內提供付費指壓服務，我嘗過覺得比座免費按摩椅還要差。我這次選的膳食是日式料理，味道和擺盤不錯，只是不算有什麼驚喜。接下來是跟上次入住的比較。員工換了比較年青的，個人比較喜歡舊那批員工，因服務和體貼的程度較配合入住傳統日式旅館的感覺。以前有較像高級旅館提供的代客泊車服務，這次要自己泊車。以前晚餐在餐廳門口會列出用餐人士的姓氏和用餐房間，現已取消這安排。用餐房間以前是坐在地台上，現已填平改為擺放一般的餐檯和椅子。菜單以前會印上用餐人士的姓氏和當天日期，這次也沒有了。菜式方面，以前和牛會標名來源，現沒有特別註明。個人覺得以前比較有特色一點。房間沒有大的變化和翻新，還是保留十年前的模樣，只是電視機換上高清液晶的。房間雖然沒有翻新，但算是保養不錯，當然不可跟新開的旅館比較。旅館建築由名設計師羽深隆雄設計，外觀比較新潮，現在來看也不過時。總括來說界松本是一家不錯的旅館，只是以前好像更好。如果要到松本和上高地一帶旅遊，可以考慮一住。 ##### Verified traveller Stayed 1 night in Oct 2018 ## Expedia's Latest Trends ### Hotels > [Oceanfront Hotels in Ogunquit](https://www.expedia.ca/Ogunquit-Hotels-Oceanfront-Hotels.0-0-d55878-tOceanfrontHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Port Hardy](https://www.expedia.ca/Port-Hardy-Hotels.d4151.Travel-Guide-Hotels) > > [Anchor Inn And Suites](https://www.expedia.ca/Campbell-River-Hotels-Anchor-Inn-And-Suites.h12816929.Hotel-Information) > > [Burleigh Surf Apartments](https://www.expedia.ca/Gold-Coast-Hotels-Burleigh-Surf-Apartments.h4593274.Hotel-Information) > > [Shibu Onsen KOKUYA](https://www.expedia.ca/Nagano-Hotels-Shibu-Onsen-KOKUYA.h11445742.Hotel-Information) > > [Beach Hotel in Las Vegas](https://www.expedia.ca/Las-Vegas-Hotels-Beach-Hotel.0-0-d178276-tBeachHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Dwight](https://www.expedia.ca/Dwight-Hotels.d6288778.Travel-Guide-Hotels) > > [Hotels in Helena](https://www.expedia.ca/Helena-Hotels.d1481.Travel-Guide-Hotels) > > [Apartments Barbados](https://www.expedia.ca/Barbados-Apartments.d16-aaApartments.Travel-Guide-Accommodation) > > [Walker Hotel Greenwich Village](https://www.expedia.ca/New-York-Hotels-Walker-Hotel-Greenwich-Village.h5399321.Hotel-Information) > > [O&B Athens Boutique Hotel](https://www.expedia.ca/Athens-Hotels-OB-Athens-Boutique-Hotel.h1464476.Hotel-Information) > > [Aloft San Jose Hotel, Costa Rica](https://www.expedia.ca/San-Jose-Hotels-Aloft-San-Jose-Hotel.h4852451.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Forest (GCI)](https://www.expedia.ca/lp/flights/yyz/gci/toronto-to-guernsey) > > [Flights from Toronto (YYZ) to Ladyville (BZE)](https://www.expedia.ca/lp/flights/yyz/bze/toronto-to-belize-city) > > [Flights from Dieppe (YQM) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yqm/las/moncton-to-las-vegas) > > [Flights from Ottawa (YOW) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yow/yeg/ottawa-to-edmonton) > > [Flights from Williston](https://www.expedia.ca/lp/flights/1636/flights-from-williston) > > [Flights from Ogdensburg (OGS) to Cancun (CUN)](https://www.expedia.ca/lp/flights/ogs/cun/ogdensburg-to-cancun) > > [Lufthansa](https://www.expedia.ca/Lufthansa-Flights.cLH.Travel-Guide-Airlines) > > [Flights from Abuja (ABV) to Saskatoon (YXE)](https://www.expedia.ca/lp/flights/abv/yxe/abuja-to-saskatoon) > > [Flights from Calgary (YYC) to Fort Myers (RSW)](https://www.expedia.ca/lp/flights/yyc/rsw/calgary-to-fort-myers) > > [Flights from Québec City (YQB) to Paris (CDG)](https://www.expedia.ca/lp/flights/yqb/cdg/quebec-to-paris) > > [Flights from Toronto (YYZ) to Seawell (BGI)](https://www.expedia.ca/lp/flights/yyz/bgi/toronto-to-bridgetown) ### Cars > [Enterprise Car Rentals In Thunder Bay Intl](https://www.expedia.ca/Enterprise-Car-Rentals-In-Thunder-Bay-Intl.d6033708-c15.Car-Rental-Guide-Suppliers) > > [Car rentals in Downtown Calgary](https://www.expedia.ca/Car-Rentals-In-Downtown-Calgary.d6057872.Car-Rental-Guide) ### Activities > [Things to do in Nazaré](https://www.expedia.ca/Things-To-Do-In-Nazare.d11098.Travel-Guide-Activities) ### Packages > [Wreck Beach](https://www.expedia.ca/Wreck-Beach-Vancouver.d6072259.Vacation-Attraction) > > [Dominican Republic](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/50/Dominican-Republic) > > [Santa Claus Village](https://www.expedia.ca/Santa-Claus-Village-Rovaniemi.d6346376.Vacation-Attraction) ### General > [Visit Drummondville](https://www.expedia.ca/Drummondville.dx10499)