Title: Matsumoto Hotel Kagetsu - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Matsumoto Hotel Kagetsu Hotel with a full-service spa, 7-minute walk to Matsumoto Castle ## Photo gallery for Matsumoto Hotel Kagetsu ![Massages - Matsumoto Hotel Kagetsu (Matsumoto)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/9a92c19b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Twin Room [Main Build.] | View from room - Matsumoto Hotel Kagetsu (Matsumoto)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/7a6c2b0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Matsumoto Hotel Kagetsu (Matsumoto)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/0972ad24.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Public bath - Matsumoto Hotel Kagetsu (Matsumoto)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/5fa4c5e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (JPY 2750 per person) - Matsumoto Hotel Kagetsu (Matsumoto)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/30133064.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Matsumoto Castle and Matsumoto City Museum of Art, Matsumoto Hotel Kagetsu provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Ikaza, offers breakfast, lunch, and dinner. In addition to a bar and a hot tub, guests can connect to free in-room WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Hot tub - Spa - Free WiFi - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 33 of 33 rooms ### View all photos for Japanese Style Room with 12.5 Tatami Main Building ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/5558bf31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with 12.5 Tatami Main Building - Sleeps 4 ### View all photos for Japanese Style Room with 14.5 Tatami Main Building ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/5558bf31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with 14.5 Tatami Main Building - Sleeps 4 ### View all photos for Japanese Style Room with 10 Tatami Old Building ![Free toiletries, hair dryer, slippers, bidet](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/5558bf31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with 10 Tatami Old Building - Sleeps 4 ### Single Room Old Building - Sleeps 1 ### View all photos for Single Room (Main building) ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/627c6fd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room (Main building) 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Shower/tub combination Bidet Hair dryer - City view - 194 sq ft - Sleeps 1 - 1 Twin Bed ### View all photos for Twin Room \[Main Build.\] ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/9087012c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room \[Main Build.\] 9.0 Wonderful 29 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Shower/tub combination Bidet Hair dryer - City view - 258 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Superior Twin Room (Main building) ![Superior Twin Room (Main building)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/6ec8e67b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room (Main building) 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Separate bathtub and shower Bidet Hair dryer - City view - 388 sq ft - Sleeps 3 - 2 Twin Beds ### View all photos for Japanese room 10 tatami mats(Main building) ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/68749d27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese room 10 tatami mats(Main building) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Shower/tub combination Bidet Hair dryer - City view - 258 sq ft - Sleeps 4 - 4 Twin Futons ### View all photos for Japanese room 12.5 tatami mats（Main building) ![Japanese room 12.5 tatami mats（Main building)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/6684b4bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese room 12.5 tatami mats（Main building) 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Separate bathtub and shower Bidet Hair dryer - Canal view - 258 sq ft - Sleeps 4 - 4 Twin Futons ### View all photos for Japanese room 14.5 tatami mats（Main building) ![Japanese room 14.5 tatami mats（Main building)](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/f3c73002.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese room 14.5 tatami mats（Main building) 9.0 Wonderful 4 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Separate bathtub and shower Bidet Hair dryer - City view - 387 sq ft - 1 bedroom - Sleeps 5 - 5 Twin Futons ### View all photos for Deluxe Twin Room, Annex Building ![Deluxe Twin Room, Annex Building](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/ed739f8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, Annex Building 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Hair dryer Private bathroom Deep soaking bathtub Bidet - City view - 366 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Comfort Twin Room, Annex Building ![Comfort Twin Room, Annex Building](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/c0d5f0af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, Annex Building 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Refrigerator TV Hair dryer Private bathroom Deep soaking bathtub Bidet - City view - 248 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Suite, Annex Building ![Suite, Annex Building](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/2d3bddd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Annex Building 7.4 Good 3 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Hair dryer Private bathroom Deep soaking bathtub Bidet - City view - 538 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Run of House ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/9087012c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Run of House 8.4 Very good 7 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Shower/tub combination Bidet Hair dryer - City view - 172 sq ft - Sleeps 2 - 2 Twin Beds OR 2 Twin Futons ### View all photos for Semi Double Room, Main Building, Non Smoking ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/627c6fd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi Double Room, Main Building, Non Smoking 8.6 Excellent 4 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Private bathroom Shower/tub combination Bidet Hair dryer - City view - Sleeps 2 - 1 Large Twin Bed ### View all photos for Run Of House ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/65b57673.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Run Of House - Sleeps 4 ### \[Main Building\] Semi-Double \[Semi-Double Room\] \[Non-Smoking\] - Sleeps 2 ### Economy Double Room - Sleeps 2 ### Japanese-Style Superior Room-Annex-Non-Smoking - Sleeps 4 ### Japanese Deluxe - Sleeps 3 ### View all photos for Annex Regular Floor Compact, Corner Double With Bath ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/e6bd3396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Annex Regular Floor Compact, Corner Double With Bath - Sleeps 2 ### Japanese-Style Superior Room-Non-Smoking - Sleeps 4 ### Room Selected At Check-in-Non-Smoking - Sleeps 2 ### View all photos for Single Room Main Building ![Desk, soundproofing, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/092cac91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room Main Building - Sleeps 1 ### Superior Twin Room Main Building - Sleeps 3 ### Suite Old Building - Sleeps 2 ### Deluxe Twin Room Old Building - Sleeps 2 ### Cozy Twin Room Old Building - Sleeps 2 ### Twin Room Main Building - Sleeps 2 ### Twin Room Old Building - Sleeps 2 ### View all photos for Japanese Style Room with 8 Tatami Old Building ![Dining](https://images.trvl-media.com/lodging/6000000/5190000/5183200/5183186/540afe0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room with 8 Tatami Old Building - Sleeps 3 ### Japanese Style Room with 10 Tatami Main Building - Sleeps 4 ### Comfort Twin Room Old Building - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Matsumoto-Hotel-Kagetsu.h5183186.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMatsumoto-Hotels-Matsumoto-Hotel-Kagetsu.h5183186.Hotel-Information) ## About the area Located in Matsumoto, Matsumoto Hotel Kagetsu is in the city center. The area's natural beauty can be seen at Alps Park Matsumoto and Takabotchi Highlands, while Matsumoto Performing Arts Center and Matsumoto City Museum of Art are cultural highlights. Don't miss out on a visit to Daio Wasabi Farm. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Guests appreciate the hotel's location for the sightseeing. [Visit our Matsumoto travel guide](https://www.expedia.ca/Matsumoto.dx6053699) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.23598%2C137.97241&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7Tb9SiGuyZKYWMslDy3DnLuFp5w=) 4-8-9 Ote, Matsumoto, Nagano-ken, 390-0874 ### What's nearby - ![♡](https://images.trvl-media.com/place/6053699/61e88f2c-5138-4826-a5c0-e6ebeb2e488c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Matsumoto Scale Museum 3 min walk \- 0.3 km - ![Matsumoto Timepiece Museum which includes interior views](https://images.trvl-media.com/place/553248621526921121/b7ca4607-7e68-45d4-a0a4-e42f700a634e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Matsumoto Timepiece Museum 6 min walk \- 0.5 km - ![Matsumoto Castle featuring heritage architecture](https://images.trvl-media.com/place/6220959/28961419-8682-4b07-8505-3ff5fa52385e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Matsumoto Castle 6 min walk \- 0.5 km - ![Matsumoto_MatsumotoCityArtMuseum_553248621526921120-2169](https://images.trvl-media.com/place/553248621526921120/bfa08c6b-7e3e-4e52-b95b-60e27ab347a9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Matsumoto City Museum of Art 8 min walk \- 0.7 km - ![Matsumoto Performing Arts Center which includes night scenes](https://images.trvl-media.com/place/553248621583444231/31247e6d-a131-416a-9b7e-603d6f4c61d6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Matsumoto Performing Arts Center 9 min walk \- 0.8 km ### Getting around - Matsumoto Station 17 min walk - Okaya Station 25 min drive ### Restaurants - The Sake Pub 2 min walk - Asian Station 2 min walk - al coffee & bake 2 min walk - 山女や 2 min walk - COFFEE & FOOTBALL 喫茶山雅 1 min walk ## About this property ### Matsumoto Hotel Kagetsu Hotel near Matsumoto Castle Located close to Matsumoto City Museum of Art and Matsumoto Performing Arts Center, Matsumoto Hotel Kagetsu provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. The on-site restaurant, Ikaza, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a hot tub. You'll also find perks like: - Buffet breakfast (surcharge), bike rentals, and self parking (surcharge) - An elevator, concierge services, and a banquet hall - A 24-hour front desk, a vending machine, and a gift shop - Guest reviews say great things about the helpful staff Room features All 86 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Bathrooms with bidets and free toiletries - TVs with satellite channels - Refrigerators, cribs/infant beds, and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/66000000/65700000/65697600/65697521/b9ff2a52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tabino Hotel Matsumoto Matsumoto - Free WiFi - Air conditioning - Breakfast available - Laundry 9.2 Wonderful 431 reviews CA $92 CA $101 total Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=65697521&PinnedHotelID=65697521&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, hot springs](https://images.trvl-media.com/lodging/88000000/87810000/87802400/87802389/0786e258.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### aduminoyu onyado nonomatsumoto Matsumoto - Spa - Free WiFi - Air conditioning - Breakfast available 9.4 Exceptional 243 reviews CA $94 CA $107 total Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=87802389&PinnedHotelID=87802389&HadPinnedHotel=true®ionId=-1&adults=2) ![Dinner served, French cuisine](https://images.trvl-media.com/lodging/5000000/4720000/4714800/4714766/457efeda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Matsumoto Marunouchi Hotel Matsumoto - 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Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=19848975&PinnedHotelID=19848975&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=5183186&PinnedHotelID=5183186&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=5183186,65697521,87802389,4714766,18216779) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking available (JPY 880 per night) - Self parking on site (JPY 880 per night) ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,750 per person - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Ikaza ### Things to do - Bicycle rentals - Full-service spa - Hot tub ### Family friendly - Crib (surcharge) - In-room refrigerator - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Massage - Spa open daily ### Accessibility - Elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Crib (surcharge) ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Limited room service - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools Due to renovations, this property's terrace will not be available from January 5 to February 28, 2026. ### Renovations and closures The property will be renovating from November 4 2025 to January 31 2026 (completion date subject to change). The following areas are affected: - Exterior During renovations, the hotel will make every effort to minimize noise and disturbance. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for JPY 2200 per night Cribs (infant beds) are available for JPY 3300.0 per night ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 2750 per person - Self parking fee: JPY 880 per night - Nearby parking fee: JPY 880 per night (295 ft away) - Crib (infant bed) fee: JPY 3300.0 per night - Rollaway bed fee: JPY 2200 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hotel Kagetsu Hotel Kagetsu Matsumoto Kagetsu Hotel Matsumoto Kagetsu Matsumoto Matsumoto Hotel Matsumoto Hotel Kagetsu Matsumoto Kagetsu Matsumoto Kagetsu Hotel Matsumoto Kagetsu Hotel Matsumoto Hotel Kagetsu Hotel Matsumoto Hotel Kagetsu Matsumoto Matsumoto Hotel Kagetsu Hotel Matsumoto ## Frequently asked questions ### Is Matsumoto Hotel Kagetsu pet-friendly? ### How much is parking? ### What time is check-in at Matsumoto Hotel Kagetsu? ### What time is check-out at Matsumoto Hotel Kagetsu? ### Where is Matsumoto Hotel Kagetsu located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Matsumoto Hotel Kagetsu Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 558 8 - Good 301 6 - Okay 68 4 - Poor 25 2 - Terrible 9 ## Reviews ### 10/10 Excellent #### Linda Nov 4, 2025 Liked: Cleanliness Lovely hotel with excellent staff and service. ##### Linda Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Patrick Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great one night stay in Japanese style room The cleanliness and condition of the Japanese style room was excellent with separate entrance, washroom, toilet and 3 tatami areas giving more than ample space for 3 guests. Breakfast was good and the staff efficient and helpful. Didn’t try the onsen as just a brief stop ##### Patrick Stayed 1 night in Sep 2025 ### 10/10 Excellent #### George Sep 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would absolutely stay again Beautiful hotel and very kind staff ##### George Stayed 1 night in Sep 2024 ### 8/10 Good #### Janine May 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We only stayed in this hotel for 1 night so we could visit Matsumoto Castle and the location was perfect because the hotel was only a 5 mins walk from the castle. The room was clean and the bed and pillows were comfy. I would stay here again for sure. ##### Janine Stayed 1 night in May 2025 ### 8/10 Good #### Emmanuel Mar 10, 2025 Liked: Cleanliness, property conditions & facilities I enjoyed my stay, the staff was helpful in helping me send my luggage through a luggage forwarding service. ##### Emmanuel Stayed 1 night in Feb 2025 ### 8/10 Good #### Jay Sheng Quan Jan 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the hotel lobby. The hotel provide a cozy and safe eny ##### Jay Sheng Quan Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Lyn Mar 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a beautiful place to stay! Our room was gorgeous, the staff were lovely and always willing to make our stay special. Absolutely one of the highlights of our trip! ##### Lyn Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Yujin Jul 1, 2024 Liked: Cleanliness, amenities, property conditions & facilities I think this is the perfect hotel for sightseeing in Matsumoto. The dinner package was also very satisfying, with plenty of local ingredients. ##### Yujin Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Charles K Jul 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel in Matsumoto Excellent food. Room is OK for the price. Very convenient location! ##### Charles K Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Peter Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a lovely hotel. The room was the biggest we had in our entire Japan holiday and very comfortable. All hotel facilities were excellent and the breakfast buffet was outstanding. Could not fault the experience of staying here in any way. ##### Peter Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Nitya Jun 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities. ##### Nitya Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Petrus Sep 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful old hotel, just a few minutes walking from the castle. Nice streets surrounding the area. Lovely breakfast! ##### Petrus Stayed 1 night in Aug 2024 ### 10/10 Excellent #### William Jul 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel with attentive staff Plus is the laundry machines Excellent dinner French Japanese fusion Breakfast was better than expected Close to Matsumoto castle Highly recommended and would visit again ![](https://a.travel-assets.com/ugc/hotel-reviews/B1EE193786DD7A26A7FFF2CD688B4C0EBA525BE01720520378611.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BA819A2BE89A5B076C3C423FB48B74D9389D91FB1720520378876.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/AD51F77629463DF00F800D3D86B25EAB8C5B9CF71720520410019.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Paul Sep 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Historic property, incredibly helpful & friendly staff, very comfortable and clean. The breakfast buffet was great, as well as the attached coffee shop. Onsen was lovely, I have tattoos and emailed the property beforehand to make sure that was fine. Very close to the sights, would recommend! ##### Paul Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Sonia May 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location is great Lovely olde world hotel with a nice basement bath house. Good breakfast and a great location close to shops, restaurants and the beautiful castle. Pick up from the station at 3pm was a bonus! ##### Sonia Stayed 3 nights in May 2024 ### 10/10 Excellent #### MAYUMI Dec 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Their hospitality is the best in the world and the room is clean and comfortable all the time when I stay there. ##### MAYUMI Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Takeshi Jul 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly English speaking staff. I was happy to stay one night at the Matsumoto Hotel in Kagetsu. Everything was good, but the room smelled like an old hotel. It has a great location, excellent breakfast and friendly English-speaking staff. ##### Takeshi Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Chong Siong Nov 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location, tasteful hotel. Hotel staff was nice and ambience was great if you like Japanese western decor. 1,000 yen discount voucher given due to on-going facade construction which i thought is a nice gesture. Superb location near Matsumoto castle. ##### Chong Siong Stayed 1 night in Nov 2023 ### 10/10 Excellent #### quoc-minh Mar 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent experience, welcoming, polite, respectful and helpful staff. Room was perfectly clean and very comfortable, with a nice view of the mountains. Location was convenient, being walking distance to many local restaurants, shops, shrines and the castle. ##### quoc-minh Stayed 2 nights in Mar 2024 ### 8/10 Good #### Mayu May 1, 2025 Liked: Staff & service, amenities, property conditions & facilities The building itself was bit old, our room had discomfort smell in the bathroom all the time. Nice to have a public bath for relaxing. Buffet style breakfast was very busy, but lots of good selections of Japanese/western style food. I really enjoyed the locally made egg with bonito on rice! ##### Mayu Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### EITAN May 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding value. Friendly and attentive attitude, great location, spacious,convenient, comfortable and clean facility. ##### EITAN Stayed 1 night in May 2024 ### 10/10 Excellent #### Ben Jan 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Close to castle Nice hotel situated in Matsumoto, close to the castle. Excellent welcome and service from staff throughout the trip. Room was comfortable and clean, although a bit old fashioned. Did not manage to try the public baths, but the breakfast was good. ##### Ben Stayed 1 night in Jan 2024 ### 10/10 Excellent #### Susan Oct 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended The hotel staff could not have been more friendly and went out of their way to provide a wonderful service. ##### Susan Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Karin Mar 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We spent two nights at this hotel in a Japanese style room. We found the room comfortable and spacious. I very much enjoyed the public bath in the hotel and visited AM and PM for a relaxing soak. The hotel is a quirky mix of modern and traditional and we appreciated this.We had a wonderful breakfast buffet each morning in the hotel restaurant and the staff was always gelpful and kind. We found everything very walkable to this hotel. The station, castle, art museum, shopping, restaurants and coffee/tea/sweets are not far. We would definitely stay here again and we really loved the vibe of Motsumoto! ##### Karin Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### pinpapat Sep 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the property support green environment. very helpful and kind staffs. we booked half broad and it was very amazed that we had fine dish as dinner. it was good time for us in Matsumoto. ##### pinpapat Stayed 2 nights in Sep 2023 ## Expedia's Latest Trends ### Hotels > [Fufu Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-FUFU-KAWAGUCHIKO.h33760212.Hotel-Information) > > [Highland Resort Hotel & Spa](https://www.expedia.ca/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > > [Beppu SUGINOI HOTEL](https://www.expedia.ca/Oita-Hotels-Suginoi-Hotel.h2897957.Hotel-Information) > > [HOTEL ANTEROOM Naha](https://www.expedia.ca/Okinawa-Hotels-HOTEL-ANTEROOM-NAHA.h42283738.Hotel-Information) > > [Wafu Pension MIYAZAWA](https://www.expedia.ca/Nagano-Hotels-Wafu-Pension-MIYAZAWA.h16164480.Hotel-Information) > > [La Vista Fuji Kawaguchiko](https://www.expedia.ca/Kofu-Hotels-La-Vista-Fuji-Kawaguchiko.h15976788.Hotel-Information) > > [Matsubaya Guesthouse - Hostel](https://www.expedia.ca/Omachi-Hotels-Matsubaya-Guesthouse.h103436614.Hotel-Information) > > [Karuizawa Prince Hotel West](https://www.expedia.ca/Karuizawa-Hotels-Karuizawa-Prince-Hotel-West.h2851017.Hotel-Information) > > [HOSHINOYA Okinawa](https://www.expedia.ca/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > > [HaoSTAY](https://www.expedia.ca/Kofu-Hotels-HAOSTAY.h42541370.Hotel-Information) > > [Hotel Route-Inn Court Karuizawa](https://www.expedia.ca/Karuizawa-Hotels-Hotel-Route-Inn-Court-Karuizawa.h4625474.Hotel-Information) > > [Hyatt Regency Tokyo Bay](https://www.expedia.ca/Tokyo-Hotels-Hyatt-Place-Tokyo-Bay.h35893302.Hotel-Information) > > [The Lake View Toya Nonokaze Resort](https://www.expedia.ca/Niseko-Hotels-The-Lake-View-Toya-Nonokaze-Resort.h16360038.Hotel-Information) > > [Kasuitei Ohya](https://www.expedia.ca/Kofu-Hotels-Kasuitei-Ohya.h13002262.Hotel-Information) > > [Hotel Karuizawa Cross](https://www.expedia.ca/Karuizawa-Hotels-Hotel-Karuizawa-Cross.h55600775.Hotel-Information) > > [Wakakusa no Yado Maruei Ryokan](https://www.expedia.ca/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > > [Wakoshi Tobu Hotel](https://www.expedia.ca/Saitama-Hotels-Wakoshi-Tobu-Hotel.h40135307.Hotel-Information) > > [Fuji View Hotel](https://www.expedia.ca/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > > [Hotel Green Plaza Hakuba](https://www.expedia.ca/Nagano-Hotels-Hotel-Green-Plaza-Hakuba.h5271776.Hotel-Information) > > [Ooike Hotel](https://www.expedia.ca/Kofu-Hotels-Ooike-Hotel.h5620879.Hotel-Information) > > [HOTEL MYSTAYS Fuji Onsen Resort](https://www.expedia.ca/Kofu-Hotels-HOTEL-MYSTAYS-Fuji-Onsen-Resort.h16114229.Hotel-Information) > > [Karuizawa Hotel PAIPU NO KEMURI](https://www.expedia.ca/Karuizawa-Hotels-Karuizawa-Hotel-PAIPU-NO-KEMURI.h16267869.Hotel-Information) > > [Lakeland Hotel Mizunosato](https://www.expedia.ca/Kofu-Hotels-Lakeland-Hotel-Mizunosato.h10608801.Hotel-Information) > > [Fujisan Onsen Bessho SASA](https://www.expedia.ca/Kofu-Hotels-Fujisan-Onsen-Bessho-SASA.h14626817.Hotel-Information) > > [Fuji Onsenji Yumedono](https://www.expedia.ca/Kofu-Hotels-Fuji-Onsenji-Yumedono.h9635420.Hotel-Information) > > [Hotel Nikko Alivila](https://www.expedia.ca/Okinawa-Hotels-Hotel-Nikko-Alivila.h197413.Hotel-Information) > > [Hotel WWJ Ina](https://www.expedia.ca/Ina-Hotels-OYO-44684-WWJ.h44815658.Hotel-Information) > > [The Ritz-Carlton, Okinawa](https://www.expedia.ca/Okinawa-Hotels-The-Ritz-Carlton.h5117262.Hotel-Information) > > [La Vista Hotel - Stay on the Slopes](https://www.expedia.ca/Nagano-Hotels-La-Vista-Hotel-Stay-On-The-Slopes.h21852624.Hotel-Information)