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Reviews of SpringHill Suites Dallas Richardson/Plano

2.5 out of 5
SpringHill Suites Dallas Richardson/Plano
3251 E George Bush Tpke, Richardson, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 409 out of 541 reviews" "
Rating 8 - Good. 99 out of 541 reviews" "
Rating 6 - Okay. 13 out of 541 reviews" "
Rating 4 - Poor. 13 out of 541 reviews" "
Rating 2 - Terrible. 7 out of 541 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rosa, Poteet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GingerS on Apr 9, 2024
Rosa, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

10/10 Excellent

Qunato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service
I really enjoyed my stay here. All staff members were very friendly, helpful and accommodating in ensuring my family and I had a comfortable stay. Toni was exceptional offering to help promptly without hesitation, especially when I had to bother her to get hot water to make formula for my baby every night, and even offered bottles of milk for my toddler. Housekeeping was every other day but inbetween they did offer a quick refresh to the room which was great. Hotel is in business area so nice and quiet. Only complaint was the quality of the tissue paper and toilet paper was more on the low end and rough on skin. Overall we enjoyed our stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jonathan D.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was fast and easy to navigate.
Stayed 1 night in Mar 2024
Response from GingerS on Apr 9, 2024
Johnathan, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Richardson area! Warm Regards,

10/10 Excellent

Sonia, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GingerS on Feb 26, 2024
Sonia, am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN & CONVENIENT
Stayed 1 night in Feb 2024
Response from GingerS on Feb 26, 2024
Jim, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

4/10 Poor

Barbara

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It’s not a bad place, it’s just oversold as an excellent place. It was important for me to get a walk in shower and they had said yes ahead of my arrival. That didn’t happen. It’s not the biggest thing in the world, but bad information is never appreciated. The room itself was adequate to the task. If I did t need to be at a nearby meeting the next day though, I would find something in a better, less isolated location.
Stayed 1 night in Jan 2024
Response from GingerS on Feb 26, 2024
Barbara, On behalf of our entire staff I want to take a minute to apologize for not exceeding your expectations. We know you have many hotel options while in the Richardson area and we appreciate you choose Springhill Suites. I hope you will give us a second chance to provide you with a better experience. Please don’t hesitate to let me know if I could be of further assistance. Thank you again for the review.

10/10 Excellent

Venkat

Very polite staff and a cute place enjoyed the stay
Stayed 1 night in Jan 2024
Response from GingerS on Feb 26, 2024
Venkat, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Good

Jessica

Stayed 2 nights in Nov 2023
Response from GingerS on Jan 4, 2024
Jessica, Thank you for your review. We are happy to know that you enjoyed your stay.

10/10 Excellent

Nadel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and I love having the shower and a sink separate from the rest of the bathroom. The continental breakfast was pretty good; the customer service was excellent. Dallas was only 30 minutes away, but there was plenty of dining and other shopping options right in the area. Will definitely go back when I'm in Dallas area.
Stayed 1 night in Dec 2023
Response from GingerS on Jan 4, 2024
Nadel, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

8/10 Good

Craig

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from GingerS on Jan 4, 2024
Craig, Thank you for your review. Your feedback is very much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Richardson, come on by. We hope to see you again!

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was HUGE- it had a couch with a coffee table, a large desk with a desk lamp, two queen-size beds, a walk-in closet, a bathroom with toilet and sink, and a separate sink and shower room. Everything was clean and the staff were friendly. The breakfast buffet had many options, though the food there wasn't amazing. It was certainly worth the price we paid for it! Definitely will stay again in the future.
Stayed 2 nights in Dec 2023
Response from GingerS on Jan 4, 2024
Lisa, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Richardson.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here a few times now since Covid. Location works great for us and is much better than some of the other choices in the area.
Stayed 1 night in Dec 2023
Response from GingerS on Dec 21, 2023
Anonymous, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ginger S on Dec 21, 2023
Anonymous, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Lewisville.

10/10 Excellent

Jalynn

Stayed 1 night in Dec 2023
Response from GingerS on Dec 11, 2023
Jalynn, Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you were satisfied with your stay and look forward to serving you again next time you are in the area.

10/10 Excellent

Roy

Good stay.
Stayed 1 night in Dec 2023
Response from GingerS on Dec 11, 2023
Roy,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.

10/10 Excellent

Dashane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds might be the best hotel beds I’ve ever slept in. Highly recommend
Stayed 3 nights in Nov 2023
Response from GingerS on Dec 21, 2023
Dashane, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Richardson area! Warm Regards,

10/10 Excellent

Nasri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The property was safe and quiet. The staff were very helpful and attentive. We will definitely be back
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Dear Kerrie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Jackie

Travelled with family
Liked: Amenities
Had one noise complaint that the staff was quick to eliminate. Very clean place and friendly staff
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Jackie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Demetra

Stayed 4 nights in Oct 2023

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for work and everything that would help you relax and be comfortable away from home was awesome. If I am able to return, I would love to go back there.
Stayed 2 nights in Oct 2023
Response from GM on Oct 16, 2023
Dear Lance,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay
Stayed 1 night in Aug 2023
Response from GM on Sep 5, 2023
Dear William,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Very clean.
Stayed 2 nights in Aug 2023
Response from GM on Aug 18, 2023
Dear Jerry,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Kairen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very comfortable stay!
Everything at the hotel always smelled and looked clean. The staff was friendly and helpful and the rooms are very comfortable. I would definitely stay here again!
Stayed 3 nights in Aug 2023
Response from GM on Aug 16, 2023
Dear Kairen,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on Aug 8, 2023
Dear Justine,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

4/10 Poor

ZAHED

Stayed 2 nights in Jul 2023
Response from GM on Aug 14, 2023
Dear Zahed, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! We’d never stayed at a Springhill Suites before and we were impressed!
Stayed 3 nights in Jul 2023
Response from GM on Jul 21, 2023
Dear Johnathan,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Fauzan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and modern hotel. Super comfy beds and rooms
Stayed 2 nights in Jul 2023
Response from GM on Jul 11, 2023
Dear Fauzan,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Good

Deresse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all in all it is good.exept room service.room service is by request i don' t know why.
Stayed 4 nights in Jul 2023
Response from GM on Jul 7, 2023
Dear Deresse, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay at our hotel and will take corrective measures for the other issues you commented on. Hopefully these changes may encourage you to give us another try. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excellent

Dianna

Stayed 2 nights in Jun 2023
Response from GM on Jul 5, 2023
Dear Dianna,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Over-rated but OK.
Personally, I think this hotel is over-rated. In many ways it is good like any other hotel in this class. HOWEVER, there was a bad problem with the flow and temperature of the shower water. Toilet area door would not stay shut unless locked. One of the locks on the room door did not work. Breakfast was typical, but nothing special. Staff working here were very welcoming. Bed was comfortable.
Stayed 2 nights in Jun 2023
Response from GM on Jun 28, 2023
Thank you for choosing us, unfortunately looks like we failed to meet your expectations. Your feedback will be used as a training tool for our staff to improve. Thank you.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and excellent. Room was quiet and spacious. My only complaint is that the beds are softer than I like - and I tend to like softer beds.
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Dear Stephen,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

6/10 Okay

Mary

Travelled with family
Rooms are very spacious. Breakfast was mediocre with very little fruit or options for those with carb and gluten restrictions. The person who checked us in talked with food in her mouth and rushed thru the checkin process. I believe we interrupted her meal. We had to ask her to repeat herself several times because she did not speak clearly. The room across the hall from us had a waste can of garbage out in the hall that smelled of old food. We had to ask for it to be picked up. We thought that the separate toilet area from shower was a little odd but it actually works okay.
Stayed 2 nights in Jun 2023
Response from GM on Jun 14, 2023
Dear Mary, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is stylish and clean. Room size and amenities were great.
Stayed 1 night in Jun 2023
Response from GM on Jun 9, 2023
Dear Kevin,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Good

sharris

Stayed 1 night in Jun 2023
Response from GM on Jul 5, 2023
Dear Sharris,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are always pristine
Stayed 1 night in May 2023
Response from GM on Jun 1, 2023
Dear Michelle,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
already did
Stayed 1 night in May 2023
Response from GM on May 28, 2023
Dear Anthony,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GM on May 21, 2023
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly place to stay.
Stayed 1 night in May 2023
Response from GM on May 21, 2023
Dear Mai,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Jordan

Stayed 1 night in May 2023
Response from GM on Jun 12, 2023
Dear Jordan,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room, great service.
Stayed 1 night in Apr 2023
Response from GM on May 2, 2023
Dear Angelica,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

4/10 Poor

Clint

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clint Harris
I was double charged and the issue hasn’t been resolved yet. 72 hours later.
Stayed 1 night in Apr 2023
Response from GM on Apr 25, 2023
Dear Clint, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again.Sincerely,Elray A.General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised, I really enjoyed my stay here. The room was clean and spacious. The breakfast was very good. The cucumber water at the desk was cold and delicious.
Stayed 2 nights in Apr 2023
Response from GM on Apr 25, 2023
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

8/10 Good

schontyle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the stay was great. I don't have any complaints.
Stayed 1 night in Mar 2023
Response from GM on Mar 21, 2023
Dear Schontyle,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Kathie

Stayed 1 night in Mar 2023
Response from GM on Apr 6, 2023
Dear Kathie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Shrima

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great service
Stayed 1 night in Mar 2023
Response from GM on Mar 15, 2023
Dear Shirma,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very spacious and comfortable
Stayed 1 night in Mar 2023
Response from GM on Mar 8, 2023
Dear Leslie,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Raven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I really enjoyed our stay.
Stayed 1 night in Feb 2023
Response from GM on Feb 27, 2023
Dear Raven,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager

10/10 Excellent

Lexus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very happy customer!!!
I only stayed here for one night as part of an extended work trip, but the service I received at this hotel was above and beyond. The front desk staff were so nice and gave me a great recommendation to get some good BBQ. I will definitely be coming back to this hotel when I’m in the area again!!
Stayed 1 night in Feb 2023
Response from GM on Feb 27, 2023
Dear Lexus,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Richardson.Sincerely,Elray A.General Manager