Title: Hotel Lagoon - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Lagoon Hotel in Santa Elena with a 24-hour front desk and an outdoor pool ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/d89fc968.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/e512a06f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Quadruple Room, Lagoon View](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/c1815508.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/4070446c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/30f61cfa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience. 7.6 Good ## Popular amenities - Pool - 24/7 front desk - Pet-friendly - Housekeeping - Laundry - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=45764360&PinnedHotelID=45764360&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Habitación Sencilla, 1 cama matrimonial, vista al jardín](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/8762173d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitación Sencilla, 1 cama matrimonial, vista al jardín 8.0 Very good 1 review ### Highlights Yard Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Sleeps 2 - 1 Queen Bed ![Family Quadruple Room, Lagoon View](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/cb749c45.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Lagoon View 9.4 Exceptional 3 reviews ### Highlights Yard Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Lagoon view - Sleeps 4 - 2 Queen Beds ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/46000000/45770000/45764400/45764360/0e272a31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Garden View ### Highlights Yard Individually furnished Individually decorated Air conditioning TV Private bathroom Electric kettle Free bottled water - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Lagoon.h45764360.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Lagoon.h45764360.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.49706%2C-88.39042&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WEAN8fd1_I3UFqCFbrWZpFpb0pw=) Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965 #### What's nearby - Laguna Milagros - 15 min drive - 8.8 km - Palacio Municipal De Othon P. Blanco - 24 min drive - 12.2 km - Museum of Maya Culture - 26 min drive - 13.3 km - Chetumal Ferry Terminal - 27 min drive - 12.9 km - Palacio de Gobierno - 27 min drive - 12.9 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive #### Restaurants - ‪Enchiladas Huastecas - ‬8 min drive - ‪Church’s Chicken - ‬4 min drive - ‪Dragon restaurant - ‬2 min drive - ‪El asadero de Huay Pix - ‬8 min drive - ‪Restaurant y Marisqueria "Padilla - ‬4 min drive ## About this property ### Hotel Lagoon Property highlights At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services. You'll also find perks like: - An outdoor pool along with sun loungers - Free self parking - Outdoor furniture, coffee/tea in the lobby, and luggage storage - Free newspapers, tour/ticket assistance, and a 24-hour front desk Room features All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water. Extra conveniences in all rooms include: - Bathrooms with showers and shampoo - 32-inch TVs with satellite channels - Private yards, electric kettles, and daily housekeeping ## Similar properties ![Premium Cabin](https://images.trvl-media.com/lodging/84000000/83170000/83166400/83166352/37e9e56d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Embajada Universal By La Eufemia Group Huay-Pix - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 68 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=83166352&PinnedHotelID=83166352&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/106000000/105770000/105769700/105769620/70ffcfe8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kokoro Mio Hotel & Wellnes Xul-Ha - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 18 reviews CA $389 CA $482 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=105769620&PinnedHotelID=105769620&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36800000/36790600/36790557/89a4bcca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayan Secret Hotel Boutique Chetumal - Pool - Hot tub - Spa - Pet-friendly 8.0 Very good 16 reviews CA $147 CA $179 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=36790557&PinnedHotelID=36790557&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free 24-hour offsite parking - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A restaurant - Coffee and tea in common areas - Free daily manager's reception ### Restaurants on site - Maiz ### Things to do - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - Electric kettle - Free bottled water ### More - Air conditioning - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 4:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 200 per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 66 lbs per pet) Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 13.03 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Pet deposit: MXN 200 per night - Pet fee: MXN 200 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:00 AM to 10:00 PM ### Property is also known as Hotel Lagoon Hotel Hotel Lagoon Santa Elena Hotel Lagoon Hotel Santa Elena ## Frequently asked questions ### Does Hotel Lagoon have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM. ### Is Hotel Lagoon pet-friendly? > Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees. ### How much is parking at Hotel Lagoon? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Lagoon? > Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Lagoon? > Check-out is at noon. ### Where is Hotel Lagoon located? > Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Lagoon Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 7.8 Amenities ### 8.6 Staff & service ### 8.2 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 16 8 - Good 11 6 - Okay 4 4 - Poor 4 2 - Terrible 4 ### 10/10 Excellent #### Felipa Feb 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean ##### Felipa Stayed 1 night in Jan 2023 ### 2/10 Terrible #### jose Mar 3, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels. ##### jose ### 2/10 Terrible #### Miguel Apr 15, 2025 Disliked: Cleanliness Pesimo ##### Miguel Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### jose Mar 2, 2025 Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal. ##### jose Stayed 1 night in Mar 2025 ### 6/10 Okay #### Faty Feb 28, 2025 Liked: Cleanliness, staff & service, amenities Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna. ##### Faty Stayed 1 night in Feb 2025 ### 10/10 Excellent #### paul Feb 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short. ##### paul Stayed 1 night in Feb 2025 ### 8/10 Good #### James S Dec 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A good stopover near the Belize border A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast! ![](https://a.travel-assets.com/ugc/hotel-reviews/F70882221F16AD78C464DB0A4031DEFB0499111B1733318605731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James S Stayed 2 nights in Dec 2024 ### 8/10 Good #### Jhoana Aug 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos. ##### Jhoana Stayed 1 night in Aug 2024 ### 10/10 Excellent #### daniel sanchez Aug 11, 2024 Super sencilla la llegada. ##### daniel sanchez Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ted May 10, 2024 Kind staff ##### Ted Stayed 1 night in May 2024 ### 4/10 Poor #### Gerardo Apr 1, 2024 Disliked: Cleanliness, amenities, property conditions & facilities I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do. ##### Gerardo Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Karla Cobá Mar 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel muy bonito y tranquilo para pasar un rato relajante!😀 ##### Karla Cobá Stayed 2 nights in Mar 2024 ### 8/10 Good #### Jesus Nov 21, 2023 Liked: Cleanliness Lo único bueno es que es pet frendly ##### Jesus Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Pedro Aug 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Para pasar una estancia lejos del ruido de la ciudad. Relación calida precio. 100. ##### Pedro Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Ana Luisa May 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Muy bonito lugar lo recomiendo ampliamente ##### Ana Luisa Stayed 1 night in May 2023 ### 10/10 Excellent #### francisca maribel arce Apr 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy agradable y buena atención la persona responsable muy atenta ##### francisca maribel arce Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Corinne Mar 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Really nice place.. Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable... ##### Corinne Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Ramon Jesus Feb 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy recomendable Un bonito hotel junto a la laguna, excelente servicio y pudimos estar con nuestra mascota. ##### Ramon Jesus Stayed 1 night in Feb 2023 ### 8/10 Good #### Itzel Jan 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Principalmente el recibimiento y atención del lugar, el lugar es lo mismo de las fotos ##### Itzel Stayed 1 night in Jan 2023 ### 8/10 Good #### Lorenzo Dec 26, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Si uno no va a Belice, no hay porque ir a este hotel ##### Lorenzo ### 10/10 Excellent #### Kathleen Jul 28, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it. ##### Kathleen Stayed 1 night in Jul 2022 ### 10/10 Excellent #### John Oct 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I wanted a large room with 2 beds and They gave a room toward the lagoon. Number 10 is the last room in the row and had a nice porch that faced the lagoon. We enjoyed sitting on the porch and looking the the lagoon. ##### John Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Gelmy Oct 19, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sencillo y bonito Muy amable el personal sencillo hotel pero bonito ##### Gelmy Stayed 1 night in Oct 2021 ### 6/10 Okay #### Rufino Jul 12, 2021 Liked: Staff & service #### Hab matrimonial muy pequeña Sitio muy tranquilo pero le falta muchísimo mantenimiento en general. ##### Rufino Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller Jul 2, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien ##### Verified traveller Stayed 1 night in Jun 2021 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - 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