Title: Boca de Agua- Bacalar - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Boca de Agua- Bacalar Luxury hotel with a private beach and a health club ![Exterior](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/a39e2757.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Tree House, 2 Bedrooms (Pool)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/7b477465.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/487a2ff0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Tree House (Pool) | Terrace/patio](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/f48bbc90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/b7ea575e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of a terrace, a coffee shop/cafe, and a garden at Boca de Agua- Bacalar. Adventurous travelers may like the ecotours, paddleboards, and snorkeling at this hotel. Treat yourself to spa services, such as a facial, a Swedish massage, or a body treatment. Yoga classes are offered at the health club; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area. VIP Access 8.6 Excellent ## Popular amenities - On private beach - Pool - Bar - Breakfast available - Spa - 24/7 front desk VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=96013081&PinnedHotelID=96013081&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 3 of 3 rooms ![Tree House (Jungle)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/c4b45b06.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House (Jungle) ### Highlights Balcony Separate sitting area Individually furnished Air conditioning Dining table Down duvet Premium bedding Ceiling fan - 484 sq ft - Sleeps 3 - 1 King Bed ![Tree House (Pool) | Terrace/patio](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/f48bbc90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House (Pool) ### Highlights Balcony Separate sitting area Individually furnished Private plunge pool Air conditioning Dining table Down duvet Premium bedding - 807 sq ft - Sleeps 3 - 1 King Bed ![Tree House, 2 Bedrooms (Pool)](https://images.trvl-media.com/lodging/97000000/96020000/96013100/96013081/7b477465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Tree House, 2 Bedrooms (Pool) ### Highlights Balcony Separate sitting area Individually furnished Private plunge pool Air conditioning Dining table Down duvet Premium bedding - 969 sq ft - Sleeps 6 - 2 Queen Beds and 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBoca-De-Agua.h96013081.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBoca-De-Agua.h96013081.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.56944%2C-88.44667&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ElD0mwckAnmwSPBgBH4O7eNRY-U=) Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963 #### What's nearby - Lake Bacalar - 8 min drive - 3.9 km - Cenote Azul - 15 min drive - 12.8 km - Laguna Milagros - 15 min drive - 13.4 km - Cenote Cocalitos - 16 min drive - 14.2 km - Laguna Bacalar Ecological Park - 21 min drive - 18.5 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive #### Restaurants - ‪Blu Beach Club - ‬13 min drive - Siete By Habitas Bacalar - ‪Casa Laguna By Azulea - ‬13 min drive - ‪Vicaro Bacalar - ‬14 min drive - ‪El asadero de Huay Pix - ‬18 min drive ## About this property ### Boca de Agua- Bacalar Luxury hotel near Lake Bacalar Consider a stay at Boca de Agua- Bacalar and take advantage of a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy ecotours, paddleboards, and snorkeling at this hotel. Treat yourself to spa services, such as a facial, a Swedish massage, or a body treatment. Yoga classes are offered at the health club; other things to do include kayaking. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Continental breakfast (surcharge), airport pick-up service (surcharge), and a 24-hour front desk - Outdoor furniture, a water dispenser, and a banquet hall Room features All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas. More conveniences in all rooms include: - Bathrooms with rainfall showers and shampoo - Wardrobes/closets, balconies, and separate sitting areas ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/477978e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 236 reviews CA $343 CA $419 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 157 reviews CA $245 CA $300 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 365 reviews CA $124 CA $154 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 2 Queen Beds, Balcony, Lagoon View](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/9c6db1ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 495 reviews CA $224 CA $275 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - On private beach - Pool - Spa - Kids pool 9.4 Exceptional 269 reviews CA $241 CA $295 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,001 reviews CA $177 CA $223 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 266 reviews CA $348 CA $425 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet-friendly - Free WiFi 9.0 Wonderful 169 reviews CA $177 CA $218 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Cabin | Terrace/patio](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/7f415301.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free WiFi 9.4 Exceptional 115 reviews CA $319 CA $390 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=77862144&PinnedHotelID=77862144&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/3198dc08.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - Pool - Spa - Parking included - Free WiFi 9.6 Exceptional 117 reviews CA $226 CA $277 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour airport pick-up shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Couples/private dining - Private picnics ### Things to do - Ecotours - Health club - Kayaking - Outdoor pool - Paddleboard - Snorkeling - Yoga classes ### Family friendly - Dining table - Outdoor pool ### Conveniences - 24-hour front desk - Guidebooks - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Outdoors - Dock - Garden - On a lake - On a private beach - Outdoor entertainment area - Outdoor furniture - Terrace ### Spa - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - In-room massages - Manicures/pedicures - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 steps to reach entrance - Accessible airport shuttle - Gravel flooring in public areas - No elevator - Smooth flooring in room ### More - 1 building - 2 floors - Banquet hall - Built in 2023 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Bathrobes - Hair dryer (on request) - Outdoor shower - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service - Dining table - Limited room service - Minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Desk - Desk chair - Individual furnishings - Iron/ironing board on request - Laptop workspace - Safe - Separate sitting area - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 32 per person - Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:00 AM to 6:30 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Boca de Agua Hotel Boca de Agua Xul-Ha Boca de Agua Hotel Xul-Ha ## Frequently asked questions ### Does Boca de Agua- Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM. ### How much does it cost to stay at Boca de Agua- Bacalar? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at Boca de Agua- Bacalar on Oct 31, 2025 start from CA $392.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Boca-De-Agua.h96013081.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Boca de Agua- Bacalar pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Boca de Agua- Bacalar? > Self parking is free at this property. ### What time is check-in at Boca de Agua- Bacalar? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Boca de Agua- Bacalar? > Check-out is at noon. ### Does Boca de Agua- Bacalar provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 90 per vehicle applies. ### Where is Boca de Agua- Bacalar located? > Situated near the airport, this luxury hotel is 2.3 mi (3.7 km) from Lake Bacalar and within 9 mi (15 km) of Cenote Azul and Cenote Cocalitos. Cenote Esmeralda and Cenote Negro are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Boca de Agua- Bacalar Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 20 8 - Good 3 6 - Okay 5 4 - Poor 0 2 - Terrible 2 ### 9.0/10 Cleanliness ### 8.6/10 Staff & service ### 9.0/10 Amenities ### 9.0/10 Property conditions & facilities ### 9.6/10 Eco-friendliness ### 10/10 Excellent #### Andrea Oct 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key ##### Andrea Stayed 2 nights in Oct 2025 ### 8/10 Good #### Mahir Oct 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back! ![](https://a.travel-assets.com/ugc/hotel-reviews/f900a021-a115-416b-83ab-20509ee80468-1760128566945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/de473d7c-039c-4e11-9daf-67950d59081e-1760128568213.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b484d90d-49b6-43bd-9af0-d5e69705d3e5-1760128568371.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/464fa59f-8b80-4df8-a2c8-5329e17c92a9-1760128569900.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mahir Stayed 1 night in Sep 2025 ### 8/10 Good #### Pamela Aug 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor ##### Pamela Stayed 4 nights in Aug 2025 ### 6/10 Okay #### David Aug 10, 2025 Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind ##### David Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Hanna Jul 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Definitly a great stay! A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver). ##### Hanna Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jonas Dec 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna. ##### Jonas Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Abigail Feb 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day. ##### Abigail Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Gary Apr 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very very nice, me love a lot ##### Gary Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Marco May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort. ##### Marco Stayed 1 night in May 2025 ### 6/10 Okay #### Adrian Jan 30, 2025 Liked: Staff & service Disliked: Amenities Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort). ##### Adrian Stayed 3 nights in Jan 2025 ### 8/10 Good #### carlos gonzalez Oct 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño. ##### carlos gonzalez Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Laurence Jul 23, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Laurence Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Maria Jun 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal ##### Maria Stayed 3 nights in May 2025 ### 10/10 Excellent #### Marco May 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría. ##### Marco Stayed 1 night in May 2025 ### 10/10 Excellent #### Hector May 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Conexcion total con la naturaleza Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse ##### Hector Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jorge May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El acceso a la laguna es por mucho lo mejor. Los alimentos y bebidas son buenos pero caros. Muchos moscos pero no es culpa del hotel ##### Jorge Stayed 3 nights in May 2025 ### 10/10 Excellent #### Lester Apr 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Lester Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Raul Mar 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Raul Stayed 2 nights in Mar 2025 ### 6/10 Okay #### izbeth Feb 24, 2025 Disliked: Staff & service No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio ##### izbeth Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Yehoshua Feb 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Yehoshua Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Matteo Jan 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Matteo Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Cynthia Jan 5, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Lugar maravilloso, carente de atención El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí. ##### Cynthia Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### María Bárbara Oct 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superó mis expectativas Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar. ##### María Bárbara Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Anja Aug 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. 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