As a good member I was entitled to an upgrade, but even though it’s low season, I was told all the rooms were booked.
My corner room (1602) was on a high floor, as I requested, and was very big and with fantastic views, however the constant noise from the BTS trains screeching to a halt in the station in front of the hotel was unpleasant: clearly the hotel’s double glazing isn’t thick enough. I wore earplugs at night to sleep. The pool and its area are lovely, but small. The sauna is so small. The gym is nice. Breakfast is awful: very small portions badly cooked: even the bread wasn’t toasted properly, so dry; no butter or salt/pepper or sugar served, had to ask and wait a long time for all of it to arrive. Coffee is not good either. Nice space though, but a little crammed. It’s show over substance. The split lifts are annoying too.