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"Had a great stay"

"The entire hotel needs updating. There were two elevators but only one worked. There was a reddish stain on the carpet in front of the pull out bed, and next to the balcony door you can see light coming from the outside. We heard outside noise from the street below on the 7th floor."

"I just can’t say enough about how kind and accommodating the staff was to us for our stay. I reserved a room because my 10yr old daughter had EOG testing at WCU just up the road. Long story, but I had to bring her from TN to Asheville for the testing over two day. The staff was beyond understanding and helpful with our situation getting to the hotel early and letting us check-in so my daughter could rest and relax before her first test on Tuesday. Then they doubled down and allowed us to check out late so we weren’t just driving around in the truck for a couple hours waiting for her last test to start on Wednesday. I can’t begin to say how grateful we are for their kindness and understanding."

"Clean room, staff was very nice and eager to assist, and the gym had a decent amount of equipment. Only issue was the toilet had a problem flushing properly."

"The breakfast menu was vey good, as was the bar."

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"Staff was friendly and helpful. Breakfast was good with good selection. stairways could have been cleaner and better trash can locations on floors could have been better."

"It's a good $100 hotel room. Nothing fancy and the area is a little rough, but clean and the staff was nice. "

"PROS: Desk staff was courteous/ friendly; Convenient location to Sylva; Quiet; Plenty of outlets in room CONS: Dirty bathroom floor (had a lot of hair from previous occupants - uncertain if pet or human); Holes in linens on bed; Bed mattress was in terrible condition (far too soft, due to long-term use - on one side there was a permanent indentation, which made sleep difficult and uncomfortable) NO INFO: Breakfast, because we did not eat Overall I would not go again. The bathroom floor clearly had not been swept well or at all, which made us wonder how much had actually been cleaned. The mattress, though, was the absolute worst we have ever slept on. We are still stiff and sore after two nights of sleeping on it. There is no excuse for a mattress that is so worn down it has giant, deep indentations where someone is sleeping. Unacceptable."