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Reviews of Motel 6 Albany, NY - Airport

2 out of 5
Motel 6 Albany, NY - Airport
1600 Central Ave, Albany, NY

Reviews

5.4
Rating 10 - Excellent. 82 out of 752 reviews" "
Rating 8 - Good. 165 out of 752 reviews" "
Rating 6 - Okay. 156 out of 752 reviews" "
Rating 4 - Poor. 125 out of 752 reviews" "
Rating 2 - Terrible. 224 out of 752 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

MAULI

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updating. Trash near refrigerator, room smelled horrible, refrigerator gross but towels were soft.
Stayed 1 night in May 2024
Response from Julius on May 13, 2024
We appreciate your feedback. Thank you for your response, and travel safe!

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people clean let me check in early
Stayed 1 night in May 2024
Response from Hannah on May 13, 2024
Your feedback means a lot to us! Thanks for staying, and may your future travels be smooth and enjoyable. Safe journeys!

10/10 Excellent

Mohib Ullah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken washroom and dirty room
Stayed 2 nights in May 2024
Response from Hannah on May 13, 2024
We value your comments! Thank you for your response, and we wish you safe and pleasant travels wherever you go!

4/10 Poor

Gabrielle

Travelled with partner
Disliked: Cleanliness, staff & service
The people at the front desk were very rude and confrontational. The area around the window in the bathroom was moldy
Stayed 4 nights in Apr 2024
Response from Hannah on May 4, 2024
We appreciate your feedback. Thank you for your response, and travel safe!

2/10 Terrible

Wynequah

Disliked: Staff & service, property conditions & facilities
There was bugs
Stayed 1 night in Apr 2024
Response from Hannah on May 3, 2024
We appreciate your feedback. Thank you for your response, and travel safe!

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Julius on Apr 24, 2024
We appreciate your feedback. Thank you for your response, and travel safe!

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hannah on Apr 24, 2024
We appreciate your feedback. Thank you for your response, and travel safe!

10/10 Excellent

Dana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week i had no problems parked my rv and traveled with 2 friends and dog with a no worries. Would stay again with no problems
Stayed 5 nights in Apr 2024
Response from Hannah on Apr 15, 2024
Thank you for your review, we appreciate your feedback. We love pets at Motel6! Travel safe!

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet, clean an convenient
Stayed 3 nights in Jan 2024
Response from Hannah on Mar 1, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

4/10 Poor

nancy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
would skip it
it was just run down, dirty (i almost wanted to sleep in my clothes), the keys weren't working, so every time I left I had to go to the front desk for them to let me in.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be shutdown ASAP
Stayed 4 nights in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Felicia,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 15, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

John

Travelled with pets, Travelled with group
Disliked: Property conditions & facilities
Pros: It's cheap, close to the thruway, pet friendly and the area has lots of conveniences, the linens provided seemed clean. Cons: the condition of the motel is getting rough, the floors seemed dirty, the paint and furnishings were pretty ragged and there was what appeared to be a bullet hole in the bathtub. One guest had a very large seemingly aggressive dog that did not appear to be in their control, other guests argued over who got the last hit of crack. The motel is noisy at night with little sound insulation in the rooms.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi John,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and convenient
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Katie,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Jairo

Smells very bad and the heater no was working dry good
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Jairo, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Cynthia

Business traveller
Disliked: Cleanliness, property conditions & facilities
Awful
Stayed 3 nights in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Charles

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julius on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

10/10 Excellent

Norine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful people
Stayed 4 nights in Dec 2023
Response from Nancy Y. on Jan 23, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Julius on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hannah on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hannah on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hannah on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Julius on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hannah on Feb 26, 2024
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.

8/10 Good

Katie

Stayed 2 nights in Dec 2023

8/10 Good

Katie

Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Stayed 3 nights in Dec 2023

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Jesus,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Deidra

Stayed 1 night in Dec 2023

8/10 Good

De Nesha

Stayed 1 night in Nov 2023

2/10 Terrible

Razzac

Stayed 1 night in Nov 2023

6/10 Okay

Michael J

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Under renovations so night table in room was falling off wall, too much light coming from bottom of drapes, free coffee in lobby was not connected so had to walk a couple of blocks to get coffee. Nice staff, comfortable beds.
Stayed 2 nights in Oct 2023
Response from Hannah on Oct 31, 2023
Thank you for your feedback, we appreciate your response!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy with the cleansiness
Floors were not that clean, Mold on the ceilings. Bathroom door was damaged. The place is very run down. It just could use some cleaning, And fixing
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Kristina

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Rude desk clerk, no hot water, when I asked about it she accused me of being on drugs. If you stay there & want a shower, wake up at 4:00am
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Kristina,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

lori

Liked: Cleanliness, staff & service
The front desk staff esp the lady w/the glasses ( idk her name) is very helpful nice & polite has a sense of humor always making sure ur stay is good anything that needs 2 be fix is done immediately I will continue 2 come here Rooms are in good condition
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 25, 2023
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t ever stay at this place. The management is horrible. The rooms are all smoking even though you got a non-smoking room there is drugs being dealt right in the parking lot and the place is a dirty mess. There is crack pipe that my son found in front of our door, and then there was a domestic dispute that happened where my son couldn’t even get in the car. The property owner I checked out early and he refused to give me a refund.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 25, 2023
Hi Katherine,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Oct 2023
Response from Hannah on Oct 9, 2023
Thank you for your feedback! We appreciate your response.

10/10 Excellent

Kathryn

Liked: Staff & service
Close to the airport
Stayed 1 night in Oct 2023
Response from Hannah on Oct 3, 2023
Thank you for your response! We appreciate your feedback.

2/10 Terrible

kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary place to stay
I was scared staying there. Homeless asking for money or you room key at check out in the parking lot. Fighting from other patrons that spilled out into the walkway late at night. My door did not close all the way. I used the room chair under the handle as security. There was bugs on the bathroom floor. Black mold on the ceiling of the bathroom. Light fixture dome in bathroom full of dead bugs. My socks were black walking on the floor. I slept fully clothed. The sheets had holes in them. Luckily I had a late check in and a very early checkout. Please don't stay here even the front desk attendant was scary he looked like he had been in a fight with his big black eye and bruised face and not friendly.
Stayed 1 night in Sep 2023
Response from Hannah on Oct 3, 2023
Thank you for your response! We appreciate your feedback.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Julius on Sep 27, 2023
Thank you for your feedback! We appreciate your response. Travel Safe!

4/10 Poor

Albertossy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and old. Toilet seat falling off. Stained pillow case. Stained bath towel.
Stayed 1 night in Sep 2023
Response from Julius on Oct 31, 2023
Thank you for your feedback, we appreciate your response!

10/10 Excellent

Bryce

Stayed 1 night in Sep 2023
Response from Hannah on Sep 27, 2023
Thank you for your feedback! We appreciate your response. Travel Safe!

8/10 Good

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hannah on Sep 6, 2023
We appreciate your feedback. Thank you for your response, and travel safe!

8/10 Good

lori

Travelled with family
Liked: Staff & service
Rooms clda been cleaner theyve got water damage in 236 some beds were comfy while others too springy Close 2 stores bus stops 4 some like myself whose on a budget this was the cheapest & no sec dep front desk pple were nice
Stayed 1 night in Sep 2023
Response from Hannah on Sep 6, 2023
We appreciate your feedback. Thank you for your response, and travel safe!

4/10 Poor

Stanislaw

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Convenient location, clean but lacking amenities. We wish there was a coffee maker in the room and functional wifi.
Stayed 1 night in Sep 2023
Response from Julius on Sep 3, 2023
Frank Gonzalez

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location if you want to shop Wolf Rd and/or Central Ave. Housekeepers are friendly and quick to help. Checking in didn't even take 5 minutes and the overall price is fair for a standard room.
Stayed 1 night in Aug 2023
Response from Hannah on Sep 3, 2023
We appreciate your feedback. Thank you for your response, and travel safe!

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just keep driving
Pretty bad place... it appeared clean but my daughter didnt want to set anything down in the bathroom. After seeing overall price on the credit card we were very overcharged.
Stayed 1 night in Aug 2023
Response from Julius on Sep 3, 2023
Thank you for taking the time to share your review. We apologize for the inconvenience, it is important for all of our guests to have a great experience with us. Please visit again.

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service
Friendly welcome.
Stayed 1 night in Aug 2023
Response from Julius on Sep 1, 2023
We appreciate your feedback. Thank you for your response, and travel safe!

8/10 Good

Jose

Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Hannah on Sep 3, 2023
We appreciate your feedback. Thank you for your response, and travel safe!

2/10 Terrible

Amporn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have the room I ordered. I ordered a two Queen non smoking room and all they had available for me was a single king smoking room.
Stayed 1 night in Aug 2023
Response from Hannah on Aug 28, 2023
We appreciate your feedback. Thank you for your response, and travel safe!