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"Sullie who was super heplful with all of ours ques, polite and friendly, bith rooms were very clean and mad to feel comfortabale. The breakfast was lovely with city view. The decor is tasteful. Royal palace hotel is perfectly situated in the old quater"

"The easiest 5 stars given. From the moment of booking all the way to check out, everything was superb. The highlight was the staff who were always super friendly and went out of their way to help, and breakfast each morning. Shortly after booking, I reached out to the hotel for help with booking a Halong Bay cruise. Ryan was quick to reply and we were easily able to arrange our Halong Bay cruise and transfers through the hotel. When we arrived to check-in, Tamila provided us with all the information we needed about the area, tips about travelling around Hanoi and Vietnam, and helped us get settled in. Breakfast was divine - a buffet with a great selection of local foods and western options, and an a la carte menu to order from. We ordered dishes like pho and bun cha everyday which were so delicious and a great way to start the day. The hotel was a short walk or Grab from most attractions which made getting around very easy. The rooms were also large (we booked the family/connecting rooms) and perfect for what we needed. The transfers we arranged via the hotel to Halong Bay made things super easy for us. The hotel even prepared a little snack bag for us all for the car ride to Halong Bay which was so thoughtful. The hotel was also able to store our suitcases for us while we went on our overnight trip to Halong Bay which was very convenient. When we returned for another night's stay after the cruise, Hannah checked us in and also super friendly and helpful."

"This is a great hotel. Modern and spacious. Walking distance to all the action. Nice outdoor pool area. Friendly and accommodating staff. "

"Wonderful stay. Staff very attentive. Close to everything. Comfortable beds. Nice pool. "

"Really lovely staff! Super helpful and friendly! We had a big problem (visa) and got separated from a family member…so tricky times! They were so helpful organising to solve the problems (getting our suitcases back) and reuniting the family on the onward journey! Fabulous effort! Easy walking distance of night markets and old French quarters. "

"Great service, clean hotel and very good breakfast."

"First, the team was incredible. Everyone went above and beyond to make our stay special. The spa team is excellent, especially the spa hostess. The restaurant teams provide great service and everyone is so friendly. I cant say enough great things. And for being in the old quarter, the rooms are very quiet. "

"Great"

"The staff are so friendly and are always willing to help. I was sick during my stay and they were so kind and thoughtful. It is also in a good location, near the lake and restaurants."