Review: The site advertised that there was our service at the pool up on the roof. Went up there and nobody was there asked if there was somebody to make drinks up there and they said they send somebody. Half hour later nobody was still there went down to the lobby and asked again and she said I’ll have him there right away. Waited another half hour and still nobody showed. Seemed a bit shortstaffed. But the room was clean. Good location., by john, November 12, 2026, rated 8/10 Good
Address: Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO, MX
Location: Xpu-Ha
Star rating: 4.5/5
Guest rating: 9.2/10 (1345 reviews)
Review: Absolutely loved this resort. Stayed here for a couple days for my bach party. Everything about this resort was perfect. If I were to nitpick about it, I'd say because the resort is so MASSIVE, the rooms on the far right leg of the resort is a bit far. But that doesn't lose any points! Still 10/10. Highly Highly recommend. Mucho gracias Barcelo!, by Mohammad Akbar, May 13, 2024, rated 10/10 Excellent
Review: Stayed as family in Jan 2025 (kids 6 & 9) in a premuim pool acces room. Had a fantastic time at this stylish well appointed luxury resort with lush well maintained grounds. Good ratio of capacity to resort size. Never felt crowded even though near full occupancy. Pools were always clean but hot tub wasn't always hot for some reason. Staff were plentiful, happy and helpful. Restaurant food quality and variety were excellent if pricey. Highly recommend including the amazing breakfest buffet in..., by Adrian, February 11, 2025, rated 10/10 Excellent
Address: Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750, MX
Location: Xpu-Ha
Star rating: 4.5/5
Guest rating: 9/10 (2208 reviews)
Review: Clean facilities. Relatively modern. Very friendly staff. Anyone complaining about bad service is the problem themselves. No it’s not a high end luxury hotel but everything is as it should be. Beaches are quite nice, they maintain fairly well. Ofcourse a few rocky sections but plenty of clean soft white sand through the 5 resort chain. The food is acceptable, the nicer a-la-carte restaurants are better, the buffets are nothing to write home about but totally fine. Lots of selection. Facilities..., by Christopher, March 1, 2024, rated 10/10 Excellent
Review: It is a very beautiful place with a great atmosphere right by the beach. You feel like you are in Jungle as soon as you walk into the hotel. We stayed at a garden view bungalow. It was a good size and very private. I wish we could stay longer., by Yumiko, October 31, 2021, rated 10/10 Excellent
Address: Carr. Federal Chetumal-Puerto Juárez, Xpu-Ha, QROO, 77750, MX
Location: Xpu-Ha
Star rating: 4/5
Guest rating: 8.8/10 (1004 reviews)
Review: Bring your essential for the sun and the ocean. Just about anything else can be found on site. If you want to stay on resort there is more yhen enough to do or not to do for your stay. If you choose to go on an adventure the staff is more then helpful to get you on your way. The food at buffet is on point and the different restaurants give you a nice variety of fresh choices and enjoyable atmosphere., by Don, November 14, 2026, rated 10/10 Excellent
Review: Property was nice, quiet and conveniently located downtown. Close to shopping and lots of local dining options. They have a great breakfast buffet each morning. But the best part was the staff; they were incredibly friendly and helpful!, by Laura Jacqueline Ann, May 15, 2025, rated 10/10 Excellent
Review: Very central location. Clean and comfortable. Nice staff. Good price. Walk 2 blocks to Walmart and buy groceries, rather than eat out every meal., by Robert, April 6, 2026, rated 10/10 Excellent
Review: Everything was great, except for the fact that the all inclusive package from Expedia did not include transportation to and from the airport to the resort. Last time we were there everything was taken care of in an A to Z fashion. This was an extreme inconvenience at the start of our vacation., by Antonio, April 9, 2025, rated 10/10 Excellent
Review: The location is close to the beach, shopping, restaurant and 5th avenue. It has a jungle vibe and you get to see animals visiting your balcony that you have not seen before. The staff are very attentive and welcoming., by Michelle Viene, November 16, 2024, rated 10/10 Excellent
Review: I’m so so glad we found Puerto Libre. We were only intending to stay for a night after a day of diving, but decided to extend our stay because we liked it there so much. Why? • New hotel • Large rooms (at least the 2 we stayed in) • All rooms have view of the water • Infinity pool + great view of sunset • Scooter rental available • Good location (walk to ferry/everything) • Best of all… THE AMAZING HOSPITALITY Exhibit A: The manager We’re in the pool when my partners shirt flies off the..., by Marianne, March 25, 2022, rated 10/10 Excellent
Review: This was our first ever experience in Mexico and we were blown away with the service level that seems to be the core culture at Grand Velas regardless of who you come across. Every single staff at Grand Velas make you feel like a royalty. You get treated with kids gloves every where you turn., by John, November 19, 2014, rated 10/10 Excellent
Review: We had a fantastic stay! It's a true oasis away from a very noisy street. They've done incredibly well in sound proofing with double sliding balcony doors cutting it out. The decor is beautiful, the beds were so comfortable, the staff were beyond helpful and kind. Only poor point was the very lacklustre included breakfast. It's white bread next to a toaster with packet butters and jams that have melted from the heat. There's also 3 cereals and some coffee. It's fine if you need your stomach to..., by Anonymous traveller, July 8, 2024, rated 10/10 Excellent
Review: We love this hotel. It is clean and the pool is also kept clean. It is very close to everything we need and want. Bars restaurants. Hotel staff very friendly breakfast is great., by Conchita, April 23, 2018, rated 10/10 Excellent
Review: Our family was at the Barcelo Maya Grand Resort for 7 nights, and we had an amazing time. Great for our kids age group, 5 & 9YO. They loved the pool, and we had lots of food options to choose from, we always found something to eat. The rooms were clean, staff were friendly, and property was well kept Highly recommend., by Mai Thieu, May 16, 2025, rated 10/10 Excellent
