See all properties
Save

Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
Property with private beach, full-service spa

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, sun loungers
Garden view
14 restaurants, Mexican cuisine
Combined shower/tub, jetted tub, rainfall showerhead, free toiletries
Sports facility

Reviews

8.0

Very good

Popular amenities

  • Pool
  • Spa
  • On private beach
    On private beachOn private beach
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • All-inclusive
    All-inclusiveAll-inclusive

Most relevant reviews

ExperimentalCarousel

8/10 Good

Inder
Jun. 9, 2024
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Land view from property
Grand Palladium Colonial Resort & Spa All Inclusive
On private beach
Pool
Hot tub
Breakfast included
8.2 out of 10, Very good, (1002)
The price is CA $226
CA $273 total
includes taxes & fees
Aug 18 - Aug 19
Grand Palladium Colonial Resort & Spa All Inclusive

About the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive
  • Xpu-ha Beach - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Tulum Restaurant Grand Sirenis - ‬8 min drive
  • ‪Coffe Shop at Grand Sirenis - ‬8 min drive
  • ‪Cullinarium - ‬5 min drive
  • ‪Guacamayas Bar - ‬5 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Upscale all-inclusive property near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to hydrotherapy, a sports massage, or a body scrub at Zentropia, the onsite spa. Be sure to enjoy Mexican cuisine at one of the 14 on-site restaurants. The gym offers Pilates classes and fitness classes; other things to do include scuba diving, archery, and windsurfing. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • Tour/ticket assistance, a porter/bellhop, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 252 rooms offer comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Free crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Built in 2002
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Aug 18, 2024 start from CA $258.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Kantenah Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Kantenah Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 135 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nicolas

Not ok
Stayed 6 nights in Jul 2024

10/10 Excellent

Yanisleydi Perez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in the junior swim up (5117)
Stayed 6 nights in Jun 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2024

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

4/10 Poor

brittnee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given a 5 star but due to the fact for the last 3 days we’ve been going back and forth about misleading room details.. the listing claimed the room had two bedrooms but upon arrival I didn’t, one of the Hotel Managers in the Family Selection said it was suppose to be for the new Villas which was advertised too soon. Expedia said they tried to contact but no answer so we didn’t enjoy this, the food wasn’t that great either but the resort and accommodations were really great. Make sure you verify the particular room your interested in prior to booking is all I will say if not you will be out of luck trying to get a resolution.
Stayed 3 nights in Jun 2024

6/10 Okay

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time visiting the Grand Palladium. We stayed at Colonial 10 years ago with our family. We stayed at Kantenah this time. The Kantenah resort has been recently renovated. We love the spacious and modern rooms at Kantenah. We spent many hours hanging out at the Black and White Junior club. We love the staffs who worked hard to keep the resort clean, made us felt welcome, and went out of their way to help us enjoy our vacation. However, there were a few changes we noticed that made our vacation less ideal. Our children wanted to come back to the Grand Palladium because of the salt water pool. However, only adults are allowed in the salt water pool. They went to the out door gym but the weather was in the 90s so they left soon after. They tried to go to the in door gym but was told that only adults are allowed. The water in the swimming pool was warm so the kids did not stay long. The entertainment activities were also inconsistent. We went to see the fire show scheduled for 8pm at the beach but there was no show as we waited and left at 9:30pm. The food at the La Hacienda buffet was good. However, the food at the restaurants were not good or authentic. We booked Poseidon two nights and both were cancelled. The air conditioner broke down in both Colonial and Kantenah resort the last 3 nights of our stay yet there was no notification from the hotel staff. We left the resort feeling disappointed this time.
Stayed 7 nights in Jun 2024

8/10 Good

Inder

Stayed 2 nights in Jun 2024

10/10 Excellent

Brittany

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 6 nights in Apr 2024

8/10 Good

Johan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dining options were good! Our room was clean and updated! We enjoyed the mini bar snacks and the glass bottles of water. Shuttle services inside the resort was good! Drinks at the bars were not amazing. Staff was mostly great! We saw a few inappropriate behaviors between some staff on a few different occasions. Check in was easy!
Stayed 7 nights in Apr 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, two teenagers and I had a wonderful vacation here!!! We stayed in the Family Selection part of the resort and our butlers Cesar and Luis were amazing and very helpful! I had a restorative Sports massage from Mayel and a half day at the Zentropia spa, hydrotherapy circuit and spa pool. Honestly all of the service and our interactions with staff was wonderful. Servers who stood out: Gerardo and Carlos. We had so much fun at the family club/dinner Bravo. Loved the beach, the pools, and our swim up room. We will be back!
Stayed 5 nights in Apr 2024

10/10 Excellent

Artem

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. We enjoyed every day and did not get bored. Lots of walking, lots to see. Pool area is large!!! Ocean was beautiful. Food options were great. Impressed with the main buffet selection. You do need to book dinner reservations but that was easy to do. Room service was great! Room was cleaned daily. We also received phone calls, were asked at the pool area and at lobby if there is anything they can do to improve our stay. We were always satisfied, no complains. Resort shuttles were amazing to get to dinners between the resorts. Definitely recommend and already dreaming of coming back with our family.
Stayed 7 nights in Mar 2024

6/10 Okay

Paul Albert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very large and spread out resort. There are shuttles you can take (lg golf carts) to go long distances like across the whole resort to a specialty restaurant, but if you’re just going to the pool or beach it’s a further walk than average. The grounds are cut right out of jungle so there are lots of iguanas, coati, and agouti to see. The pools are huge, and a little deeper than usual at about 5’3” - just under my lips and I’m 5’11. So carrying drinks was a bit difficult. Unfortunately the 2 bars around the main pool and one in the pool only had 1 or 2 bartenders at any given time so there was always a lineup. As for servers around the pool taking orders they were pretty much nonexistent. I was asked a total of twice in 3 days by the pool. There is no food allowed by the pools, and not much as far as snacks. The Royalton in Cancun 3/23 for example had better bar service, better wait service around the pool, snacks around the pool, that’s what I’m using as a comparison. The pool bar ran out of Jameson (my preferred beverage) on Saturday, then Jim Beam later that day. It was never replaced at last check on Tuesday. The other bars had it so it wasn’t a supply issue as much as a “sorry what else can i get you” issue. Staff was pleasant, no other issues. El Dorado - best specialty restaurant. Spec reservations have to be done by 3:00 one day prior. We were given a map and dinner schedule but not much other info r/t events or facilities. Beach was nice.
Stayed 5 nights in Mar 2024

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

lorena

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Recomendado
Las instalaciones son muy bonitas , la comida muy buena , las habitaciones cómodas , muy limpio todo Lo único es que el personal no es tan amable
Stayed 4 nights in Mar 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible resort from the butler service, at Kentenah’s Family Selection, the premium drinks found in any of the 25 bars on the resort, great running routes, clean family beach, many pool options, attentive waitstaff, great food options from buffets to a la carts restaurants, the candy wall, fresh crepes at any meal, to the jungle feel with all the green plants and animals on the grounds. It was the perfect vacation for our family of 4. Can’t wait to return again in the future!
Stayed 7 nights in Mar 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff! Great for families!
Stayed 5 nights in Mar 2024

10/10 Excellent

Ashley Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time ! We have been to palladium many times in the past but this time was by far the best! Family selection in Kantenah is much better for my family. It was a surprise to have butlers to help with everything especially Eduardo. Check in and check out was super simple. Rooms were beautiful and clean. The food was GREAT!! We will be going back very soon
Stayed 8 nights in Mar 2024

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing as were our butlers. Betty the manager was hands down the nicest and most caring and helpful while we dealt with an issue with an excursion we took. I would stay here again and again. Beautiful resort!!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is fantastic. Lots of activities at all times of the day. Theater shows, festival, poolside fitness classes, always something going on. Kids club was a nice addition. They had all sorts of fun things to do which allows parents to take a moment for themselves. The staff were great with the kids. They really enjoyed it, The restaurants were excellent. Buffet is good, but the a la carte were wonderful. The cleaning staff seems to be lacking however. There were several days where the room was not cleaned. No water was provided. Called and asked guest services, still no water was brought. There also seems to be a shortage of towels. No towels brought to the room when they did clean. Hard to get towels by the pool. Any extras seem overly expensive. Spa services cost way more than normal pricing in US. Massage also costs more than going to a registered therapist at home…. Too bad. Costs in the gift shop…. $30 for sunscreen is robbery. As is $16 for bug spray. Better bring it from home and not run out while you’re there. They would probably sell more items and spa services if the costs weren’t so high.
Stayed 9 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families!
Stayed 7 nights in Feb 2024

10/10 Excellent

Barry L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
built into the envirenment
Stayed 7 nights in Jan 2024

8/10 Good

Mathew Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0