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Grand Palladium Kantenah Resort & Spa All Inclusive

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Aerial view
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property

8.0/10 Very good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Explore the area

  • Popular LocationTajma Ha Cenote8 min drive
  • Popular LocationHalf Moon Bay14 min drive
  • Popular LocationYal-ku Lagoon15 min drive
  • AirportTulum, Quintana Roo (TUY)32 min drive

Room options

About this area

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is on a private beach. Akumal Beach and Xpu-ha Beach reflect the area's natural beauty and area attractions include Akumal Ecological Center and El Toh Ecopark. Discover the area's water adventures with snorkeling nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Kantenah travel guideOpens in a new window
Map

What's nearby

  • Xpu-ha Beach - 5 min drive
  • Tajma Ha Cenote - 8 min drive
  • Akumal Ecological Center - 10 min drive
  • Half Moon Bay - 14 min drive
  • Yal-ku Lagoon - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • Bloved Lounge & Restaurant - 6 min drive
  • Cosme's Taqueria - 6 min drive
  • Tequilaville - 6 min drive
  • La Cueva del Pescador - 8 min drive
  • Bamboo Cafe & Smoothies - 8 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

4-star all-inclusive property by the sea
Take advantage of a free breakfast buffet, 2 swim-up bars, and a beach bar at Grand Palladium Kantenah Resort & Spa All Inclusive. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, aromatherapy, or a Thai massage at Zentropia, the onsite spa. Be sure to enjoy a meal at any of the 14 onsite restaurants, which feature Mexican cuisine and more. The gym offers yoga classes and Pilates classes; other things to do include beach volleyball, kayaking, and basketball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, a front desk safe, and multilingual staff
  • Games, express check-in, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 422 rooms offer comforts such as furnished balconies and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita
  • El Dorado
  • Sumptuori
  • Portofino
  • La Lola

Things to do

  • 6 outdoor pools
  • 5 spa tubs
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Games

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Day bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Dec 10, 2022, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Dec 17, 2022 start from CA $441.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Kantenah Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Kantenah Resort & Spa All Inclusive located?

Nestled on the beach, this Kantenah property is 6.3 mi (10.1 km) from Puerto Aventuras Marina and 6.6 mi (10.7 km) from Akumal Beach.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Overall score and ratings

8.0

Very good

Rating 10 - Excellent. 434 out of 999 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 308 out of 999 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 131 out of 999 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 67 out of 999 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 59 out of 999 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.2/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

Max
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!!! We found BED BUGS, cockroaches and I kid you not, SCABIES from staying here. Get this, the first room we get had a broken shower, no towels, safe had not been reset. That's fine, we speak with reception (his name is Roberto - worst employee ever) and they offer us an "upgrade" for a price. We accept but insisted there be the basics - like a working shower. They said yes. We transfer room. On day 3 I got weird bites on my arm, thought it might be mosquitoes (having never had BED BUGS before). We're also getting bumps slowly on our skin. We used benedryl, maybe it's an allergic reaction. The last night I felt a huge bite on my leg, I look and sure enough there's a big BED BUG running away. We alert reception, they tell us it's a tropical country and this is how it is -- AHHH HELL NO. We paid such a premium to be there and we don't want to bring this back in our home. It turns out you have to freeze your suitcase for 80 hours to kill any bed bugs before you bring it in your home again. Several days later the small bumps were not going away, the doctor tells us we got scabies. I've stayed in a lot of places, including hostels during univeristy, this was by far the grossest experience I've ever had. At reception before leaving, the lady asks us, aside from the bed bugs we might have gotten, did we enjoy our stay? I asked her if she's ever had bed bugs and if she knows people can spend thousands of dollars trying to get rid of them (with multiple treatments).

2/10 Terrible

Regina
Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall we had a terrible experience at this resort. One good thing was the accessibility to the pool, dining, and beach areas. The room we stayed in had very uncomfortable beds and smelled like mildew. My children coughed every night due to the stuffiness and smell. Also, our door battery kept going bad so we frequently had to make a trip to the receptionist desk to request maintenance (which took FOREVER). Another issue was with the service. Upon arrival our group booked a steakhouse for Thanksgiving day and it was confirmed. On the day of our dinner, someone called to inform us that we needed to purchase a bottle of wine to confirm our reservation (this was 30mins before our reservation). My husband said OK, but then was left on hold for 15 minutes. He hung up and went to speak with them himself. They informed him that we no longer had a reservation and that it was canceled immediately after we confirmed our reservation when we arrived to the hotel (this was a lie because we had our printed ticket). Needless to say, we did not get to dine at the steakhouse on Thanksgiving as we had reserved, the hotel messed this up. We will NOT be returning to this resort as our other family members had a terrible experience as well.

6/10 Okay

Timothy
Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is beautiful, particularly the common areas (lobby, Pool’s, shops). The room we had was small with very basic furnishings (small beds, one small chair), the room towels were like sand paper and the beds not comfortable at all. The food at the buffet and pool area was good, however the drinks all tasted a bit off to me. My biggest complaint on the food is that we had booked a reservation at one of the specialty restaurants and they cancelled our reservation without any reason and only minutes before our reservation time. Normally this would be a minor inconvenience but it was on Thanksgiving (family dinner). Management should be ashamed for not coming out to explain what happened with the reservation. Overall most of the staff around the resort were friendly. Our check in process was very slow (4 people working at the front desk, but only one young lady actually working). Checking out went much quicker. I don’t think I would recommend this resort to my friends or family. We stayed at the resort next door (GS) last year, paid much less and enjoyed it quite a bit more.

6/10 Okay

Christian
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The villa that we booked was given to someone else talked us into upgrading and the room was no upgrade at all compared to what we originally booked and had to pay more money was not very happy-Do not feel the amenities made up for the room difference and should not have been charged an extra fee for their mess up