1/5 Terrible
Verified traveller
Travelled with group
28 Mar. 2020
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Photo gallery
4.2/5 Very good
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- All-inclusive
- Air conditioning
- Spa
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Explore the area
Xpu-ha Beach5 min drive
Taj Mahal Cenote8 min drive
Yal-ku Lagoon15 min drive
Tulum, Quintana Roo (TUY)32 min drive
Choose dates to view prices
Romance Villa Suite Beachfront
4.2/5 guest room rating
- 627 sq ft
- Sleeps 2
Deluxe Triple Garden View
No guest room rating
- 397 sq ft
- Sleeps 2
Junior Suite Garden View
No guest room rating
- 452 sq ft
- Sleeps 4
Deluxe Garden View
3.9/5 guest room rating
- 397 sq ft
- Sleeps 4
Deluxe Sigle use Garden View
3.8/5 guest room rating
- 397 sq ft
- Sleeps 1
About this area
Kantenah
Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is on a private beach. Cenote Cristalino and Puerto Aventuras Marina are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Xpu-ha Beach and Akumal Beach. Travelling with kids? Don't miss Ecopark Kantun Chi and Xel-Há Park. Discover the area's water adventures with parasailing and boat tours nearby, or enjoy the great outdoors with hiking/biking trails.
What's nearby
- Xpu-ha Beach - 5 min drive
- Taj Mahal Cenote - 8 min drive
- Akumal Ecological Center - 10 min drive
- Half Moon Bay - 14 min drive
- Yal-ku Lagoon - 15 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive
Restaurants
- Bloved Lounge & Restaurant - 6 min drive
- Royal Grill - 6 min drive
- Imelda's Ecocina - 10 min drive
- Loncheria Akumalito - 10 min drive
- Taverna Akumal - 10 min drive
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All non-motorised water sports, land activities and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkelling
Windsurfing
Land activities
Fitness facilities
Miniature golf
Football
Tennis
Volleyball
Lessons/classes/games
Aerobics
Language
Water fitness
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
On-site entertainment and activities
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)
Social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 14 restaurants and 1 coffee shop/cafe
- 3 beach bars, 9 bars/lounges, 1 swim-up bar and 1 poolside bar
- Room service available
- Coffee/tea in a common area
Things to do
- 9 outdoor pools
- Aerobics classes
- Arcade/games room
- Basketball
- Beach volleyball
- Fishing
- Fitness centre
- Full-service spa
- Mini golf
- Motorised watercraft
- Nightclub
- Playground
- Sailing
- Sauna
- Scuba diving
- Segway hire/tours
- Shopping
- Snorkelling
- Hot tub
- Steam room
- Surfing/boogie boarding
- Tennis
- Volleyball
- Windsurfing
Family friendly
- 9 outdoor pools
- Arcade/games room
- Babysitting/childcare (surcharge)
- Children's games
- Dry cleaning service
- Laundry facilities
- Mini golf
- Playground
Conveniences
- ATM/banking services
- Gift shop/newsstand
- No lifts
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business centre
- Meeting rooms
- Conference centre
Outdoors
- Beach loungers
- Beach umbrellas
- Garden
- Pool umbrellas
- Private beachfront location
- Terrace
Spa
- 16 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - on the beach
- Massage/treatment rooms
- Outdoor treatment areas
- Sauna
- Hot tub
- Turkish bath/hammam
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility
- Wheelchair-accessible pool
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Beach towels
- Designated smoking areas
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Ceiling fan
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Jetted bathtub
- Shower/bathtub combination
- Towels
Entertainment
- 32-inch flat-screen TV
- TV channels
- iPod dock
- Films for purchase
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Furnished balcony
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Phone
- Private indoor hot tub
- Safe
- Turndown service
See similar properties
Policies
Check-in
Check-in between 3 PM and midnight
Express check-in
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Facilities fee: USD 50 per person, per day and includes use of: sauna; spa tub
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Grand Palladium Kantenah Resort All Inclusive
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah
Grand Palladium Kantenah Resort Spa All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah
Frequently asked questions
4.2
Very good
4.4/5
Cleanliness
4.2/5
Staff & service
4.3/5
Amenities
4.3/5
Property conditions & facilities
5/5 Excellent
Jeremiah, Seattle
Travelled with partner
22 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
3/5 Okay
MG, BOSTON, MA
Travelled with partner
9 Mar. 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2020
4/5 Good
Jasmin, Vancouver, BC
Travelled with partner
7 Mar. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
1/5 Terrible
TokiRooK, New Hampshire
Travelled with family
28 Feb. 2020
Stayed 6 nights in Feb 2020
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