South Florida Waterpark Vacations

When I arrived to check in on October 15, the gentleman at the front desk told me he was sorry, but there were no rooms available with two beds. I explained that my reservation was for two beds and showed him my confirmation online, which clearly stated that. He told me the only option available was a king bed and a sofa bed. I declined because that was not what I had reserved or paid for. He then called the assistant manager on duty. She was extremely rude and disrespectful, did not answer my questions, and offered no help in resolving the situation. Instead of helping, she barely spoke and laughed at me. The gentleman at the front desk, however, remained courteous throughout the interaction. When I asked to speak with her supervisor or the general manager, she refused, saying she was the manager and the person in charge. Ultimately, I had to leave and find another hotel. Sharing one bed with my husband and my 14-year-old son was not an acceptable option. We had traveled from Texas, and my son had an early baseball game the next morning. He needed to rest in his own bed, which is why I specifically booked a room with two beds. The general manager NEVER answer my email and Expidia NEVER give me a solution as well

All to clean