Caribbean Waterpark Vacations

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

They drive the golf carts way too fast. I had to tell them a few times to slow down, which I didn’t like. It’s a beautiful hotel with fantastic Staff you will not be disappointed anyone who stays there. Thank you for having such a beautiful place. Ron Morris from Canada

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Mui buenos para ir con niños

Great place to stay

The front desk, concierge service, and some of the restaurant staff were very courteous and helpful. I was fortunate enough to be traveling with a person from Brazil, which appeared to make a difference. If I had been by myself and being from the USA I believe it would have been a different experience. Some of the staff seemed to be a little bit annoyed that I was American and only spoke in English. The room attendants were very polite and friendly and did the best job that they could cleaning the room that needed a very serious update. I encountered groups of staff members that were apparently off duty, it might be helpful if they were directed to keep their rather loud personal conversations outside of the guest locations. The buffet was ok, but they had difficulty keeping items warm. And they ran out of some of the popular items every day. Some items like bacon weren’t even available at breakfast. The food in the reserved restaurants was average at best. I believe that overall the staff did the best job that they could with a resort that is in serious need of an overhaul and upgrade.

Todo estuvo limpio siempre, la comida riquísima, el personal son atento! Lo que sí encontré los pasillos de las habitaciones oscuras